USA Auto Service #3

Dec 03, 2024

Today I Got My Smog Done Here, They Were So FAST! Literally Was In & Out! They Even Told Me What My Car Needed Changed, They Were So Professional! Thanks Again!!

Nov 30, 2024

I’m so upset; bring your car to this mechanic shop if you want to waste your money and time.

Nov 21, 2024

Went to do smog test last week it was failed. And they ask to do the test and have to pay another 49.99 and then give the quotation what to repair, up to 7k. No repair the smog test will failed. went to another shop with the same day, guess what smog test was successful and get to renew the Registration on the same day at the dmv kiosks

Oct 05, 2024

Friendly, fast, no hassle! Been coming here for smog checks for 7+ years; they always treat me like I'm their most important customer!

Oct 05, 2024

Great service and never disappoints!

Oct 05, 2024

Had an oil change here. They torqued the oil drain plug on so much that it mauled the head now I’m having to replace my whole oil pan. So I call and have the worst customer service I’ve ever had. So if there was a 0 star option I’d choose that

Oct 05, 2024

I had them put on a new serpentine belt the new belt was squealing they said I needed a compressor if that was not rounded right someone else fixed it they charged me $100 for nothing the new one rounded correct

Oct 05, 2024

Outstanding Service at USA Auto Serviceon 3665 S. Durango Dr., Las Vegas, NV 89147 I recently visited USA Auto Service for a smog check, and I must say, I was beyond impressed. The team was incredibly professional, efficient, and fast. The process was smooth, and the price is unbeatable – just $9.99 for most cars! But what truly blew me away was their customer service. I only had a $100 bill on me, and they didn’t have enough change. To my absolute surprise, the manager graciously waived the entire fee! This kind gesture restored my faith in humanity. It’s rare to encounter a business that goes above and beyond like this. I highly recommend USA Auto Service on 3665 S. Durango Dr., Las Vegas, NV 89147 to anyone in need of auto services. They’ve earned my trust and business for life!

Oct 05, 2024

This PLACE is wonderful! I got my truck lifted and an alignment done at a fair price. So far everything Is going smoothly. I like how the mechanics double check there work .

Sep 05, 2024

Don't even waste your time with this place. I called for a simple oil change and sent my wife over there to get it done on a SIMPLE KIA SOUL. My wife left upset casue they tried to have her do almost $2000 in work for no reason. these guys are a SKAM most likely you done need all the crap they say you might need. Its crazy they would try and get you to do all this other junk for a simple oil change. They take off all the wheels and do like a dealer inpection for no damn reason i asked for an oil change not all that other stuff. DO NOT GO HERE!!!!!

Sep 05, 2024

My husband was very impressed with the service he received on his first visit to USA Auto on 3665 S Durango Dr, Las Vegas, NV that he insisted we take our other vehicle in for a break inspection prior to driving to California and back. After the inspection was performed, Hector advised us our front brakes were fine and gave us an estimate of when we should have the brakes worked on. There was no charge for the brake inspection. The wait time for the service was minimal and I must add that Julie, the receptionist at the front desk was pleasant and professional. Surprisingly, Hector recognized my husband from when he went in to service his vehicle 4 months ago. They are professional, honest and customer-centric. USA Auto is definitely our “go to” mechanics!! Much Thanks, Mike & Susan

Sep 05, 2024

USA Auto really looked out for me. Hector was really helpful putting my engine cover on for me as soon as I came he got straight to it 10/10 . Super fast and reliable.

Aug 05, 2024

Hector is the best Manger hands down very knowledgeable and professional.

Aug 05, 2024

I have been going to this place since I moved here in LV the service is good and fast and they took good care of my needs

Aug 05, 2024

This place are totally scam artists. Come in for smog check and oil change estimate under $50 fair.THIS IS WHEN THEY DO THEIR SCAM ARTIS. SMOG DID NOT PASSED DUE TO JUST REPLACE BATTERY AND HAVE NOTHING TO DO WITH THE VINHICLE BEING PARK FOR AWHILE AS THE Scammer STATED. Scammer STATED THAT PROBLEM.RECOMMEND REPLACING ALL FLUID SERVICES WICH $295 today special only $255 + THEIR SCAM TAX .10 MINUTES LATER OFFER FREE TIRE ROTATION THEN .recommend replacing front brake $600, controls arm s600 + 4 hours labor s120 an hour everything will come to $1600 can do in 2 hour.End up only replacing all fluid which maybe only replacing engine oil. Left and car run weir and smog did not pass.DONT EVEN THOUGH COME TO USA SERVICE #3 IF YOU DONT WANT TO ABSORB THEIR SCAM TECHNIC. I JUST REPORT THIS FACILITY TO BAD BUSINESS BUREAU.. GOT THE EMAIL STATING INVESTIGATION ON THE WAY.they scammed everyone even the handicap person.

Jul 05, 2024

Great service fast in and out. Simple explanations of service and fees and there is no surprises at the end. Also smog checks are 9.99 all day every day. They guarantee their work no questions asked.

Jul 05, 2024

I had several issues with my car and after going to my dealership repair service I was very depressed with the price and the amount of time it was going to take so my boyfriend suggested to go to this place and they took care of me in the best way possible Luis is the manager and he put my mind at ease and the pricing was very fair. The car runs like new excellent experience highly recommend it

Jun 05, 2024

I have my fog lights damaged by the cover board underneath and the guys were a great access You guys are awesome

Jun 05, 2024

I've had the worst experience I could ever have in a body shop here. I asked for an oil change, but the staff added multiple services at their disposal and ultimately forced me to pay a total of $400. The only thing I asked for was an oil change, but the staff tried to rip me off and added multiple services, and honestly, there was nothing wrong with my car and nothing has changed since they did the service. The staff who work here can think that people who come here are stupid and rip people off, so I would never recommend visiting

Jun 05, 2024

Super fast service.

May 05, 2024

DO NOT COME TO THIS PLACE! THIS IS MY SECOND CHANCE GIVING THEM , JUST WANT TO GET SMOG TEST LAST YEAR BUT THEY CLAIMED YOUR VEHICLE NEED HAVE OIL CHANGE, WHICH I DID JUST 1 MONTH AGO.....LAST FRIDAY I TRIED GIVING THEM THE SECOND CHANCE, AGAIN BESIDE THE SMOG TEST THEY ON PURPOSE DAMAGE MY CAR AND SAID IT'S JUST A FREE OF CHARGE TIRE ROTATION. OMG OMG OMG !!!! 5 MIN SMOG TEST MADE ME CRAZY WAIT FOR A 40 MIN. THEY OFFERED ME NEXT TIME FREE OIL CHANGE AFTER DAMAAGE MY CAR. NO WAY ~ DON'T COME ~

May 05, 2024

Don’t do your service in this U.S.A. auto service #3. I’d give zero if possible They hanged up my car and wanna charge me another $900 just because I requested a smog test . They took out all 4 tires and said offer free rotation without my consent…..but at the same time they damaged my side panel and banged it. And the receptionist had attitude, so impolite and seems like I owed her millions

Apr 05, 2024

From the moment I stepped into USA Auto, I knew I was in good hands. Charles and Hector greeted me with the kind of warm, professional welcome that immediately puts you at ease. Their expertise is evident in every interaction, and their passion for automobiles shines through in their work. Charles, with his extensive knowledge and attention to detail, provided me with invaluable advice and guidance on my vehicle's needs. He went above and beyond to ensure that all my questions were answered and that I felt confident in the decisions made. Hector's skillful hands worked magic on my car. His dedication to excellence is apparent in the meticulous care he took, resulting in a vehicle that not only runs like a dream but also looks immaculate. The level of customer service at USA Auto is unparalleled. Charles and Hector are not just auto experts; they are customer care specialists who understand the importance of building trust and rapport with their clients. I am thoroughly impressed with the quality of service provided by Charles and Hector at USA Auto. They have earned my highest recommendation, and I am grateful for their commitment to excellence. If you're looking for automotive services that exceed expectations, look no further than this dynamic duo!

Apr 05, 2024

Great service center with outstanding service and excellent prices. Oil changes in less than 30 minutes.

Apr 05, 2024

Very unhappy on what occured to me at this location. You come in for the 9.99 smog test but they will have a reason you need something else to your car. They said my car was low on oil even though I had changed my oil two months prior. They put excessive oil in the engine then it needed thus creating an oil leak. Later did I find out the tech also opened a coolant drain beneath the car and didn't close it all the way. This created a leak for the coolant. Someone stole a pair of earbuds Bluetooth earphones and a wrench from my trunk. This place won't take responsibility for the damages for your car. This place is a total scam Whoever worked on my car is thief and doesn't know how to work on cars. This place is predatory. They will find a reason to work on your car when you don't need too.

Mar 05, 2024

I wrote this review over a month ago and didn’t realize it did not post.. Probably because I used a mean word.. so I cleaned it up some.. This place is a prime example of why average folks don’t trust mechanics. I needed a smog check and ended up allowing them to do a “free inspection” also.. They insisted I needed almost $3K in repairs and refused to do the smog check until these repairs were done.. because it would be too dangerous to drive this car. First of all, this is an old beater work car with 150K miles on it and has had a very slight water leak in which I simply top off the reservoir maybe once a month. They insisted the water leak was “severe”.. and also said “nobody will smog this vehicle in the condition it’s in”. That’s not true. I’m not even sure what other repairs they had in mind.. The car drives and runs fine. Slight leaks (a drip here and a drip there). I told them to give me the keys and I’ll be on my way. Drove one mile down the road and instantly got my smog check from another location without any problem whatsoever . Yes, this old car could probably use some repairs.. but insisting I absolutely must have the “severe” repairs before they would do the smog test is a “opposite of a good deal”. Fortunately I’m smart enough to know what repairs are a must and what can be put off.. Topping off my reservoir once a month with coolant has worked for years.. don’t need to spend 700 bucks for a thermostat and housing. To top things off he said he would “waive the $80 diagnostic fee”.. What?! It was a “free inspection” from the beginning… They really believe everyone is “opposite of smart”.

Mar 05, 2024

SCAMMERS SCAMMERS SCAMMER! DO NOT COME TO THIS PLACE! THEY WILL DAMAGE YOUR VEHICLE ON PURPOSE AND THEN CHARGE YOU AN ARM AND LEG FOR REPAIRS WHICH THEY WILL THEN SABOTAGE! HUTCH AND ALL HIS MECHANICS ARE SCAMMERS! I had just moved to Nevada and bought a used car that was in GREAT condition. Took it to Jiffylube for a basic oil change and radiator flush, no problems, no leaks, NOTHING! After that, all it needed was an O2 sensor replaced so that it could pass a smog check for registration, THATS IT! I decided to try them out for a cheap diagnostics that HUTCH said they wouldn’t charge me for once they found the problem and repaired it. I waited for almost two hours and wondered why it was taking so long. Well, it turns out while I was waiting, they were busy DAMAGING one of my radiator hoses (the one that connects the cap to the radiator)! Once they finished, HUTCH showed me the leak, which looked as if someone had indeed pulled off the hose and let out all my fluid onto the garage bay floor and said “Oh, it turns out your radiator is cracked and leaking and the whole thing needs to be replaced and it’s dangerous to drive it like this” followed by showing me a list of all the other “issues” they found that needed to be addressed, which included spark plug replacement and a fuel injection service they referred to as a “sea foam cleaning” and then finally showed me that the O2 sensor did need to be replaced. They were trying to charge me over $1500 for all these other problems that had nothing to do with what I had originally went in for. Whats worse is that when I became upset and told them that there was no problems with the radiator prior to bringing the car in, HUTCH began to talk down to me and insult me by saying “What? You dont have the money? Really? You can’t pay for this?” and then suggested I get on a finance plan to be able to pay off the charges. I told him to get my car down and that I was going somewhere else, which visibly irritated him and his attitude got worse. I had no choice but to pay the $120 for the diagnostics fee because I refused to pay for the repairs and services. I decided to take matters into my own hands and examined the radiator hose myself. At first I thought it was just loosened and made to look as if the radiator was leaking, so I tightened the hose and drove for a few days only for it to start leaking AGAIN! This time, I pulled the hose off and whatta ya know, the hose had a small cut in it where it was leaking, as if someone took a box cutter and cut into the hose. I went out to buy a new hose and replaced it myself. It only cost me about $30 and now there is NO PROBLEMS AT ALL! NO LEAKS, NOTHING! The radiator is in top shape and functions normally as it should. Then I decided to replace the spark plugs and the O2 sensor myself. Complete success and it only cost me under $100 bucks for each replacement. The car passed smog and was registered later that week. In conclusion, HUTCH and all his goons are running a scamming operation and need to be put out of business. I’m going to repost this and the following pictures below on all other review sites they are on and will be talking to a lawyer about legal ramifications and lawsuits. I’m sick and tired of mechanics scamming unsuspecting customers and it needs to be put to an end!

Mar 05, 2024

There is a mechanic who thinks he's so slick with that attitude, I come in for a simple oil change- after he drains my oil then he suggested to do extra maintenance but I declined and asked for the original service request and he refused to do it... so he leaves my car without any motor oil !!!! L

Mar 05, 2024

Where did the old owners go? Of you know send me a message. They were good people and don't take advange like these new people do.

Feb 05, 2024

Came in for a smog since I came here last year and was happy with the service. Last year when I came in I was told for smog tests to park in front of bay 2 in the middle so I did the same this time . However like most places new owners and new employees. The manager comes in the office while I’m speaking to the front desk and interrupts and says is that your car in front of the bay I stated yes he says move your car your blocking the bay. I finished up my paperwork with the front desk and she took my keys. The keys were given to the techs. The manager Hutch brings my keys to me and rudely states I must move my car even though they are about to preform a smog on it so I say to him you want me to move my car so you can move it right back to the same place he says yes. I deal with shops all week long due to working in the automotive field he will be the reason I never visit this establishment EVER again. Just need the owners to know what a rude jerk they have as a manager here . SMH. A shame

Feb 05, 2024

Hutch and his repair team were an indispensable force of nature for me this weekend. They not only helped me with financing for some major jobs on my 2006 Toyota Corolla, but were instrumental in returning a sound I have not heard from my cluttering and clattering vehicle in a while...the almost silent purr of a finely tuned engine. I have gone to USA Auto in the past and will continue to follow Hutch and his team. Thank you, Hutch and USA Auto team for your help to keep my 200,000 mile car on the road, just a bit longer.

Feb 05, 2024

Stay away!!! Owner/manager rude and disrespectful. I told him what I wanted and he said “you don’t tell me I tell you what you need “ I had been going there for years…..never again. Shop was empty it’s no wonder. Stay far away from this place

Jan 05, 2024

Rude arab armenian mechanic

Dec 05, 2023

Beware!! I brought my Camaro here because oil pressure gauge was reading low and they tried to convince me to finance the repair cost because supposedly the oil pump was bad. They charged me to check the oil pressure and all it was, was the oil pressure switch.. THIS PLACE IS A SCAM!!

Dec 05, 2023

I’m writing this review for my 80 year old father in law that doesn’t speak English. They don’t deserve a single star on here but I have to choose it in order to write a review. We were all out of town when my father in laws battery died on his vehicle. He drove up they replaced the old battery, and charged him $422 for service. We got so upset he was taken advantage of when we heard about it, so my husband called the store first to ask how much is the battery replacement for the type of car and over the phone they said $189. My husband went to store with my father in law to get an explanation of why they ripped him off when same service is costing $189 and they had no explanation. I would stay away from business like this!