Vail Automotive
5
4
3
2
1
Review highlights
"Can’t recommend this place enough! They were able to get me in and out in about an hour with no appointment. I heard a weird scraping noise while driving, called them up, …"
"Quick and sold work, fair prices and good communication."
"Awesome service, honest and very fair pricing."
Overview
Categories
Auto repair shop, Auto radiator repair service, Brake shop
Directions
757 South Ave
Rochester, NY, 14620
Phone number
Call: (585) 271-2406Website
View websiteHours
Sunday
Closed
Monday
7:30 AM - 5:00 PM
Tuesday
7:30 AM - 5:00 PM
Wednesday
7:30 AM - 5:00 PM
Thursday
7:30 AM - 5:00 PM
Friday
7:30 AM - 5:00 PM
Saturday
Closed
Reviews (25)
Nov 06, 2024
Great place, honest, knowledgeable, hard working, they get the job done right fairly! Can't go wrong trusting them to do the job!
Aug 06, 2024
Friendly, honest, good communication, very reasonable prices. They’re our go to garage.
Jun 06, 2024
Great guys.
Apr 06, 2024
Can’t recommend this place enough! They were able to get me in and out in about an hour with no appointment. I heard a weird scraping noise while driving, called them up, and they repaired it same day. Probably the best/easiest experience I’ve ever had at an auto shop. 10/10.
Mar 06, 2024
Knowledgeable and they don't gouge you with unnecessary extras
Mar 06, 2024
They got my jeep in, told me what I needed, got it fixed, and got me out. It was very ideal. 👍🏻
Feb 06, 2024
Amazing I highly recommend Andrew he is honest and a great mechanic
Feb 06, 2024
Thorough and well priced repairs. My only complaint is that both times I have brought my car in, it has smelled of cigarettes after being worked on.
Feb 06, 2024
Will recommend Vail's to anyone/everyone! They are honest, fast, and quality! Andrew and his team will get yer car care needs resolved!
Feb 06, 2024
Always had a great experience.
Feb 06, 2024
Used to be the best shop in town. Good repour, you always left happy even if it costed more, now I wouldn’t trust them to work on my lawnmower. Almost $5k to fix a car and it has broken down 3 times within 100 miles. I have talked to other mechanics and they said everything that has broken down should have been replaced due to the scope of work. Never again. Dan would not be happy………
Feb 06, 2023
Best auto shop
Feb 06, 2023
Honest, friendly and fair prices
Feb 06, 2022
Great guys. Great service. They don't try to bilk you for money or add on services you don't need.
Feb 06, 2022
Great service! Friendly atmosphere! Highly recommended! ❤
Feb 06, 2022
Have been coming here over 27 years. Best work at fair price and won't up sell you On unnecessary repairs. I live 26 miles away What does that tell you.
Feb 06, 2022
Honest, great service!
Feb 06, 2022
Outstanding!! Good work!!
Feb 06, 2022
Same day service at a fair price! Highly recommended
Feb 06, 2021
Always quick and honest their the best
Feb 06, 2021
Experienced, trustworthy, great mechanics! Thank you!
Feb 06, 2021
His relative Matthew vail robbed me of $400 and blocked all communication with me. Maybe give him a talk for me?
Feb 06, 2021
I came to get my radiator fan replaced as well as the radiator. They called me and told me that they had called all around and no one has my parts available and that I will have to get it from the dealership and that the parts alone would cost over $1,200.I then proceeded to call advance Auto and they had the parts for $130 a piece so they try to get over on me and charge me extra. They are liars and I will not ever do business with them ever again
Feb 06, 2021
Only place I will go
Feb 06, 2021
The owner called to argue about the oil cap being tightened to the point it broke metal in the oil pan of a BMW. I feel it was done on purpose due to the fact it was pointed out that the price of the light was less there was no communication about getting the wrong part and correcting the bill. THE OWNER THEN SAYS “ If I was to do something to your car it wouldn’t be to mess with the oil cap that’s the wackiest thing ever” Also admitted that as a mechanic he will try to get over on women. The point of the review is to be aware of shady things not everyone is honest nor professional!