Valvoline Express Care @ College Station

Jan 06, 2025

Great, fast service. Friendly & honest staff. They even have good coffee in the waiting area.

Dec 06, 2024

Have always had great experiences here and wanted to mention Alex by name. I stopped by right as they were closing today, and he could’ve easily asked me to come back tomorrow. Instead he was helpful and cheerful, went back inside and got me lined up. Alex, please accept my apologies for coming in at the last minute, and thanks for getting me taken care of anyway. Above and beyond. 10/10

Nov 06, 2024

Do no go here. Went for an oil change, they were very fast, but didn't ask what oil/services I wanted done before doing it. I was charged over $80 for their "premium service" oil change which was not requested. They insisted I needed a new cabin air filter. Checklist says they checked over many parts of the car, however, I know they did not because the wiper blades are 4 years old and falling apart, however they thought the wipers were perfect condition apparently.

Oct 06, 2024

I have been using Castrol Premium Rapid Lube off N Texas Ave for over 10 years but recently their service has become less "caring" and the price of my last oil change was exorbitant! For conventional oil no less! I searched for and found Valvoline Express off Rock Prairie Rd & from the first contact I made via phone call to inquire to the actual oil change service the folks there were professional yet personal, the service was VERY QUICK although I will note they became extremely busy while I waited...I had inquired on phone about conventional Castrol... as this was what I always used. Instead of changing without notifying me- I was actually informed of a lack of enough oil I requested but was given option of similar priced oil. I was also given a $10 new customer discount which was awesome! I walked out the door very satisfied, and paid $15 less than my last oil change at Castrol

Oct 06, 2024

Straightforward estimates and pricing, fast service.

Sep 06, 2024

Chris & Alex are very transparent and don't try to gouge you out of your wallet. Prices are extremely fair and work is very very good. Turn around time wasn't bad at all for what I needed done. What I had done: - Timing cover taken off - Water Pump R&R - Re-Timed - Coolant R&R - Oil R&R - Gaskets - Reassemble Without getting specific, other places quoted me $5k-$6k more than what I was quoted here for the same work, same warranty and longer turn around time. They did not try to sell me anything I didn't need. Will return with all my business for auto care here!

Sep 06, 2024

Great friendly service and very quick.

Aug 06, 2024

Efficient oil change along with checking all levels and topping off as needed.

Jul 06, 2024

Very courteous and attentive staff. Fast service.

Jun 06, 2024

Friendly and quick. Great customer service

Jun 06, 2024

Will & Lonnie did an excellent job on my oil change! Great customer service and prices! No suggestive selling... Straight forward business

May 06, 2024

Fast oil change, professional crew, very friendly techs. Will go back again!

May 06, 2024

My daughter came in 4/18/2024 for a state regulated inspection. The gentleman who performed the oil change told her he could not do the inspection because of her brakes. Her brakes are brand new from NTB and this sorry dude tried to upsell us brakes saying we needed them to pass. My bad for trying somewhere new out. Definitely avoid this place at all cost they do shady business. Go somewhere reputable like NTB.

May 06, 2024

The manager was extremely rude wish I could give one star, unprofessional and place reeked of cigarettes.

Mar 06, 2024

Edit: Despite this bad experience, Valvoline has failed to reach out to discuss this. It's concerning that they feel that this level of customer service is acceptable. My experience was deeply unsatisfying. Initially, I was optimistic after discussing services and pricing with Tommy, the friendly manager at Valvoline Express, who offered me a reasonable quote for mechanical work. In my first visit, I waited 15 minutes with no service when Tommy finally emerged from his office and helped me. He did provide great service after that and apologized for the wait, which I greatly appreciated. However, my next visit to the shop fell even more short of expectations. Upon arrival, I encountered an employee I was told was "the mechanic" who seemed more interested in phone calls than attending to a customer staring him in the face, even blatantly ignoring me after finishing his conversation. This disregard was especially distressing given my urgent need for the mechanical work, compounded by personal challenges including placing my father in Hospice care. I needed a reliable mechanic to make sure my vehicle is in tip top shape for all of the driving I'll be doing taking care of my father during this time. The indifference shown to me made me feel invisible and highly disrespected as a customer, leaving me with no desire to go there again.

Mar 06, 2024

Great people and services and prices.

Feb 06, 2024

Fast and fantastic service.

Feb 06, 2024

For around 15 years+, I used to always go to this location for inspections and oil changes due to how convenient they are to where I live; not the absolute greatest price for their services, but you'd spend the difference and endure a lot more frustration trying to go elsewhere just to find "slightly" better prices. Well, I won't be going back there anymore after what happened to me today. I went in for my annual inspection, and they tell me "we're not doing inspections today because it's raining, and it will affect the braking test". Seriously? You're not going 75mph down the highway, you're in a TINY parking lot going at most 10 - 15 mph. So that's a crock. They just didn't want to do it because it was cold & rainy and they wanted to stay huddled up inside the garage area so that it LOOKS like they're working. I've been driving for well over 30 years, and I've never heard such a line of drivel in my life when trying to get an inspection done...and yes, that includes getting them done while it's raining. But then again, I guess I shouldn't be all that surprised...this is also the same place that when I last took my truck here for an oil change, they tried to tell me "your cabin air filter needs to be replaced once a month, it will cost $40". You can buy a 2-pack of those cabin air filters for around $15, and they only need to be changed every 12k miles or 12 months! I may have been born at night, but it sure wasn't LAST night.... Id10ts.... Oh well, you lost at least 1 customer, and I hope this review helps to warn others not to waste their time with this place.

Feb 06, 2024

Friendly! Professional! Quick!

Feb 06, 2024

Great people, great service, fair prices ...that says it all

Feb 06, 2024

Great service and they're fair

Feb 06, 2024

I can not recommend this place enough! The owner.. an older gentleman named Tommy.. VERY kind and personable. As a lady that lacks car knowledge, I never fear they will take advantage of me, try to do more work than necessary, or overcharge me. They have always done excellent work. 10/10 recommend!

Feb 06, 2024

I find it puzzling why some car repair shops in this town engage in such unethical behavior. My recent experience at Volvoline Express Oil Change left me deeply disappointed. Initially, I believed Tommy, the owner, to be a genuine and trustworthy person, but as events unfolded, it became evident that he was far from it. My visit to Volvoline involved having engine mounts installed, and after their work, my car was shaking even worse than before. This was despite the fact that I had supplied them with top-of-the-line parts. Their incompetence became apparent as they mishandled these high-quality components. Despite my misgivings, I reluctantly accepted their subpar service. Soon after, I noticed an issue with the wheel bearing they had installed. It was making an unsettling noise while I was driving, and when I brought it up the next day, they attempted to attribute it to a rotor problem, which I later discovered wasn't the case. It seems they were trying to mislead me as part of their apparent scam. They claimed to have fixed it by applying some grease and other quick fixes. However, my unease persisted as I continued to drive my car, which I had been familiar with for the past five years. Something was definitely off. Seeking a second opinion, I consulted another mechanic who unequivocally stated that the wheel bearing installed by Tommy's team at Volvoline was subpar work and could pose a serious risk to both my family's safety and my car's well-being. He even demonstrated the significant difference in the wheel's stability. Suddenly, everything started making sense. The noise from the wheel on the same day of installation wasn't some unrelated issue, as Volvoline had claimed; it was a direct consequence of their shoddy workmanship. When I confronted Tommy about this, he admitted the part was indeed faulty. However, my frustration grew as I asked why they had put my family and me at risk by failing to identify the issue when it went bad or conduct a proper inspection before returning the car to me. The car was already compromised, but they chose not to inform me and allowed me to drive it, jeopardizing my family's safety. In an attempt to rectify the situation and be fair to Tommy and his establishment, I offered to pay for a replacement part, even though I had initially provided them with the best quality Timken part. Shockingly, Tommy insisted that I should also cover the labor costs, despite the mess they had made of my car. At this point, I decided to take my car home, frustrated and disappointed. I asked Tommy for written confirmation of the faulty part, but he continued to make excuses, refusing to provide the evidence I sought. This strongly indicated an unwillingness to take responsibility for their mistakes and an alarming priority on profit over customer safety. I hope that there is some mechanism in place to hold businesses like Volvoline accountable for their actions, ensuring that they don't put people's lives at risk for the sake of their bottom line. My advice to anyone reading this is to steer clear of this establishment, especially for any significant car repairs. The workers here seem to lack the necessary skills and integrity for the job. Even after I had shown respect and offered to pay for a new part, they continued to try to exploit the situation by charging for labor and avoiding any written acknowledgment of their substandard work, all while endangering my family's safety. Another mechanic I consulted later confirmed that the work done by Tommy's team was not only shoddy but also potentially dangerous. It's disheartening to encounter such unethical and inconsiderate individuals in the world.

Feb 06, 2024

Nice, friendly and knowledgeable. Quick turnaround times for oil changes. I would recommend the staff to check with the customer first on which oil change service they want to go with.

Feb 06, 2024

So I always go to Valveline for great service. Since we were going to Bryan, we decided to just get it done here. The 1st thing they did was make us get out of the vehicle. I thought this was weird since all the ones I go to let's you stay in the truck. That way, they show you your air filters and ask if you want your tires topped off. Just above and beyond at other places. This place wasn't about that kinda customer service, but no big deal. The real problem was when we discovered they didn't put the oil cap on right, and we lost most of the oil. It was dangerously low. I would not go back to this place. Don't take chances with your motor.

Feb 06, 2024

The older manager is excellent.

Feb 06, 2024

They are very cheaper than the other shops. I saved about total $300 for replacing spark plugs and driving rear shock.

Feb 06, 2024

Very quick service

Feb 06, 2024

Excellent service. Most important for me, ! Honesty !

Feb 06, 2024

Prices got raised AGAIN service was acceptable until leaving and an employee decided to race a customer vehicle around the building and was inches from head on hitting mine

Feb 06, 2024

Super nice, fast and job well done.