Valvoline Instant Oil Change

Nov 28, 2024

Extremely kind guy I worked with, can't remember his name. Easy to work with and super fast, much better than montford which was not a great experience.

Nov 28, 2024

Here’s a possible draft for your review: I would leave zero stars I’d possible. The service was absolutely terrible. Due to the negligence of the staff, I am now facing over $2,000 in repairs. This experience was unacceptable, and I would strongly advise others to stay away. Nothing is being done to help repair my vehicle nor is anyone willing to take responsibility for the damages and repairs needed. I continue to receive the run around from store manager as well as regional manager.

Nov 28, 2024

Quest was awesome! It was a super efficient and seamless effort all around. There was no wait time and he explained everything to me as it was happening, has also found a coupon for me! I will definitely be back with my 2019 Nissan when it's time for another!

Nov 28, 2024

The entire team was very professional. Quest was the lead technician for my experience, and he made sure that everything went smoothly, and made me feel like a valued customer from the minute I pulled onto the lot. Great team at this location!

Nov 28, 2024

The staff is always friendly and helpful at this location. I had originally had my car inspected but I failed due to an engine light. After completing the needed work, I brought the car back and the team was able to get my car inspected quickly and had me back on the road.

Nov 28, 2024

This location caused $2400 in damages to my car and is trying to not take responsibility for it. Even though service manager Toyota PROVED it was from there work. Going for a simple oil change and them doing something to my radiator and engine. The codes don’t lie. Please read the reviews. I made a social media post about it & it got A TON of traction and people who have similar issues happen to them some even having permanent engine damage. Not to mention the workers are completely inappropriate and will do stuff to your car for not giving out your phone number. Such a shame. But good thing I do have time because I will be taking this as far as I can. Xoxo

Nov 28, 2024

Update- after five weeks of trying to get a hold of someone they miraculously found the right contact number the day after I posted this review. They owned up and took care of me. Still wouldn’t recommend because the hassle was not worth it. Don’t waste your time and money here. Not only are the techs completely incompetent, Valvoline and the owners of this location will not fix any damages incurred. I’ve been calling customer support since October 12th and have yet to get a response from ANYONE despite the issue being escalated several times. A cross threaded oil plug, incorrectly installed skid plate (which led to it falling off and getting damaged past the point of being reinstalled) and now the battery is dead because I haven’t been able to drive the car in over a month. Atrocious response from everyone involved.

Nov 21, 2024

Great customer service ! Everyone is always friendly and helpful. Usually quick service where I am in and out before my lunch break is over.

Nov 14, 2024

Got my battery changed here and as I left my car got a Transmission Fault and the car would not shift correctly or go in reverse. I opened a claim that night and was told "we looked at cameras" with in about 15 mins of talking to the manager and it is not our fault. He stated they did not want to look at the car and advised I go to my own mechanic. I then had to get my car towed through my insurance and was told by mechanic that he did the battery reset procedures and the car is now working fine. This cost my time and money but I am most upset on the lack of customer service and accountability that was taken. I used to be a loyal customer but will not go back and do not recommend. I felt like the techs did not seem confident and noticed red flags when they were changing the battery. Unfortunately that turned out to be true. Stay far away from this place...

Nov 14, 2024

Impressed with the consistent efficiency at this location; not hassled to perform additional services, and Jose and Enzo had me in and out in under 10 minutes Going in the morning if you can

Nov 14, 2024

Professional, quick and friendly service. I was kindly made aware of the type of oil that would work best for my vehicle due its high mileage. I asked were they to check my power steering fluid they said that’s included. They even went an extra mile to suction out fluid from my power steering because it was filled beyond capacity. Overall best experience with the services given.

Nov 05, 2024

I went to another location where they handed me my receipt stating all the things they “checked” when I knew they didn’t but I couldn’t trust them to correct things after that. I came to this location and explained to Jay what happened and he took care of things.

Nov 05, 2024

I went to get my oil changed and they did not put any oil in my car. Of course the engine was totaled, luckily they accepted responsibility for the issue. They took my car to Gino’s Auto Repair and got me a used engine, which wasn’t ideal, and it took about a month to get my car back. It was covered in dirt and smelled like vape btw. Really be careful and make sure you confirm everything was taken care of responsibly by the guys here.

Nov 05, 2024

If you’re paying with cash, bring exact change. You can’t get cash back here. Are we supposed to tip mechanics???? My bill was $93, I gave them $100 and then they told me to have a good day and never gave me my change back.

Nov 05, 2024

Recently came to this shop for another oil change. I reluctantly agreed to have radiator flush also. Later that day, my car was overheating as I was traveling to rock Hill. I returned to Valvoline the next morning. They were not able to add any radiator fluid so I brought my own fluid that I had bought several years ago at Kmart. The team added radiator fluid I brought. Discussing this incident later with the manager, Luke, he said none of the team actually are required to have any certifications. But they encourage the team members to take advanced training. Luke says there was nothing done wrong. He reviewed the videotapes of the incident and found that everything was right. Of course, everything was not all right because there wasn’t enough radiator fluid in the car to keep it safely running. Luke did not suggest that they would improve their process at all. The customer care line did send me a coupon for my next oil change for 20% off, to reimburse me for the fluid that I had brought on my own. I believe you may be safe getting an oil change here. But I would not suggest any advanced services.

Oct 05, 2024

ASM KAIN WAS AMAZING! He was very knowledgeable and patient with all of my questions. He made sure he explored the best options for me. I will definitely be back to see Kain and his crew.

Oct 05, 2024

Got my oil changed today. Kain cephas, the assistant manager, was very helpful & made the process quick & easy!

Oct 05, 2024

Great experience. Quick. Professional. Knowledgeable. And we had a 50 percent off coupon for an oil change!

Oct 05, 2024

Great fleet services and the professional staff always do a great job. The only reason they don't get five stars is simply because they cannot service the tires on my vehicle not even check the air pressure. To be fair my truck is a utility truck but it's still a truck.

Oct 05, 2024

I went to get an oil change last month and paid 100 dollars unnecessarily, was not notified of the 50 dollar option that would have been preferable for my miles, location also didn’t check everything.

Oct 05, 2024

Kain Cephas assistant manager was very friendly and helpful as well as the rest of the staff getting me in and out! Thank u!

Oct 05, 2024

Kain Cephas, assistant manager really looked out and assisted me with getting my vehicles oil change. Made great recommendations on my vehicle needs.

Oct 05, 2024

Kain cephalon assistant manager was super friendly, personable, and made the service even faster than usual! I switched from coming to Take 5 to here and will be back!

Oct 05, 2024

Kain cephas assistant manager was very nice and professional. Made me feel special. I will be a continued repeat customer.

Oct 05, 2024

Kain cephas assistant manager, Great customer service,very knowledgeable I highly recommend this location

Oct 05, 2024

Kain was great and had exceptional service.

Oct 05, 2024

Kain was such a jewel. He was so patient, kind and attentive. He works so fast and made sure that no stone was left unturned. Probably the best service I've had at any Valvoline. I always appreciate the service I receive but this visit was certainly unmatched. Any time you're at S. Blvd, always ask for Kain

Sep 05, 2024

Best valvoline ever! Kain Cephas made my oil change experience exceptional.

Sep 05, 2024

Excellent service and attention to detail. Charlotte is sore for this level of prompt professional service. Ill be back for my next oil change. Thank You Quest! Will leave a review @www.tellvalvoline.com as well

Sep 05, 2024

Exceptional customer service thanks to Kain Cephas. He really made feel valued. I will be returning because of him.

Sep 05, 2024

Jaleel helped us today. He was very polite and helpful! Everyone was great here. Jaleel is training, but I think he will be a great technician! We’ll be back.

Sep 05, 2024

Kain Cephas Assistant Manager Was incredibly sweet and helpful. The service was great and would highly recommend this location!

Sep 05, 2024

Kain Cephas Assistant Manager was amazing! His greeting, professionalism, attitude and customer service was on point!

Sep 05, 2024

Kain Cephas Assistant manger, assisted me as soon as I approached the door. His customer service skills were excellent. He went above and beyond to make sure my car is safe to be on the road. I will definitely be back only because of his hospitality! Thanks again Kain!

Sep 05, 2024

Kain Cephas Gave me the best customer service I’ll definitely come back for my new oil change!