Valvoline Instant Oil Change

Dec 05, 2024

Very courteous, knowledgeable, and professional. Installing wipers on my vehicle are pretty tough and they worked together to get it accomplished.

Dec 02, 2024

The manager was fantastic he has great costumer service his name was Benjamin he was very helpful and made sure he gave us information that we needed for the vehicle

Nov 30, 2024

Allie was very friendly and courteous. She would not pressure me to purchase products that I didn't need, but she provided recommendations on how to make my car run better. I felt that she valued me as a customer.

Nov 30, 2024

Great service

Nov 23, 2024

Good service

Nov 23, 2024

Items Checked as completed on the check list weren't actually done. Oil service light never reset. Tire air pressure never done. Transmission oil not done.

Nov 16, 2024

After my service, I drove to I-485 Inner Loop. After getting on I-485, I accelerated to the speed limit of 70mph. As I got to 70mph, I noticed my hood was shaking violently. The hood had not been latched by Valvoline.

Nov 07, 2024

Good service

Nov 07, 2024

Great service friendly staff!

Nov 07, 2024

Staff was friendly, courteous and on point. I highly recommend them.

Nov 07, 2024

Very friendly and helpful staff members. I believe one of the guys that helped me was Benjamin. He was extremely knowledgeable and helpful. I’ll definitely make it my go to for my vehicles oil changes. Very quick and professional service!

Nov 07, 2024

Worse experience after taking multiple cars. Arrived 10/2 at 6:05 for an oil change. In recent past had a battery installed prior (had to return battery died after 3 months then after 5 months) and oil changes were always good. 10/2 after sitting and sitting with the manager and tech under my car believing I was done after 25 minutes only to be told. We cannot complete your oil change. Manager and tech asked who changed your oil last. I said you all another tech said he looked said that's not in the system. I was taken aback but thought well I had brakes done but no oil. Had me 2nd myself. They stated you have a leak. I stated I had not had a leak prior to today I only came for my regular oil change. The manager walked up with pictures in his cell phone. I said wait I find that hard to believe plus you all were doing something because I heard the noise like you were changing my filter. He stated we can't do your oil change. I asked what took so long to inform me. Crickets. No answer. I request please check my oil level and I was almost a quart low and paid $11 to be topped off. Once I arrived home and parked. I had a stain of drips in one spot. I walked out driveway and this drip was the first indication. I went back and looked at my email and Valoline indeed has completed an oil change for us before this. The manager stated I'll text you the pictures if you need some to talk to the last shop responsible I'll do it - here's my card. I texted the manger the pictures of the spot .. crickets again. I called VOIC corporate here in Charlotte line left a message (never a return call) and next I called customer service ... filed a claim because something was adjusted or done improperly and they realized it and tried to recover by indicating we won't be able to complete your oil change. I should have known when the manager kept stating "we didn't touch anything". We may not have ... However you did ... Mr Manager! Shame on You! Why did you start it and what took so long to inform me if indeed there was already an issue. I sat so long I watched others be serviced and leave. --- Deceptive Practices- Dishonest --- They denied the claim immediately - stating the manager said I had my oil changed elsewhere...I explained - . I have receipts for brakes no oil changes elsewhere. I have my email receipt from my oil changed prior to this oil change. My receipt shows I used this very Valoline before for my oil change. I live in the area - Never again! I will warn my neighbors every opportunity on every platform on Nextdoor, FB, Insta, X, at the gym, work and church ! It's a huge risk to use such a business that won't accept responsibility!! Please go else where I get. ---- Go to the a reputable establishment that stands behind their work.

Nov 07, 2024

Did a good job.

Nov 07, 2024

The staff was friendly and very helpful.

Oct 07, 2024

First time during my visit was my cabin filter checked. I was surprised because I had never heard of it til 9/20//24! Thanks to MJ! He changed it for me it was beyond 2yrs that it’s had to been changed..

Oct 07, 2024

Great service!!!!!

Oct 07, 2024

Such great people working there! Clay, David, & Aaron were quick and efficient and very understanding! Completely trust them!

Sep 07, 2024

Have come here for Inspections and oil changes. Always quick and easy

Sep 07, 2024

This particular location is conveniently placed and they always move fast. The staff all work together to get the job done and they are very upfront with the pricing. They show you the screen so that everything is transparent and they make reasonable suggestions in regards to anything else you may need to add to whatever service you are getting. I would absolutely recommend this location to anyone in need of a quick oil change or check up for their vehicle.

Sep 07, 2024

Absolutely worst experience ever. They made a huge mistake when fixing my car and didn’t ensure that my oil filter gasket was properly seated which cause my oil to consistently leak, mind you I had this taken care of before a road trip with my family. Hours into my drive my car would not accelerate so we stopped and my husband checked everything, my car had no oil on in. I’ve been in contact with Valvoline since the 1st on behalf of the issue and the area manager refuses to reach out on behalf of the issue. Do not go there their priority is not safety. Please save your family and your car. Most unprofessional company ever. Completely unacceptable and they’re not taking accountability. I went to a location in Warren OH and they’re on a whole different level of customer service and safety. Need the men from the Warren,OH Elm rd to be flown to Charlotte to conduct training. I’ve been in contact with customer support and they claim there is no one higher than the area manager to speak to. This has been a very distasteful experience.

Sep 07, 2024

Always a GREAT experience!

Sep 07, 2024

Got my air filter replaced and they didn’t even put it in properly has my check engine light on and my car has been making a whistling noise ever since do not go here

Sep 07, 2024

I tried to get my car inspected three times after work and each time the inspector was not there. I was told by the store manager that the inspector would call me on my third attempt to make sure I was still coming before she left and I received no phone call and she left once again before I arrive.

Aug 07, 2024

Got an oil change today,,, these guys done a fast and efficient oil change !! Lindsey & Dustin were on point 👉 !!!

Aug 07, 2024

Inspection was quick and nice thanks

Aug 07, 2024

Very pleasant and went above and beyond to help me.

Jul 07, 2024

I arrived first thing in the morning on a weekday, so there was no line or long wait. The team addressed my needs right away, and were very courteous & informative about my service visit.

Jul 07, 2024

Quick, fast, complete, and not busy.

Jun 07, 2024

No tienen cuidado cuando insertan el aceite nuevo se derrama afuera y ni lo limpian