Valvoline Instant Oil Change

Dec 04, 2024

I recently went in for an oil change, and the service was excellent! Donnie was incredibly friendly and made a great first impression as the face of the company. Miracle and Aisha were efficient, getting everything done quickly and smoothly. Aisha especially stood out—she’s a powerhouse #girlpower!!! Highly recommend this team for anyone needing fast, friendly, and professional service!

Dec 03, 2024

Very nice. Quick and easy

Nov 30, 2024

Just today, l went to Valvoline for a simple oil change. Came out with a dipstick that you have to force back in the oil tube. I saw the technician struggling to get the oil suction tube out of my car's oil tube, he was pulling out so hard that the car was wobbling resulting in either the tube is bent or something was left in it. From my previous experiences with Valvoline l learnt to check after them every time l do an oil change. So, I pulled out the dipstick in the parking lot and tried to put it back and l noticed the dipstick wouldn't be reinserted easily. Called the technician, but he said there is nothing abnormal with it, so l asked to talk with a manager, turned out the manager wasn't even there. So they said, they will call the manager and he will be there in 20 minutes. Passed 20 minutes no one showed up. I went back to the shop and asked where the manager was, they said that he said he will call back 🤔 Pissed off, l called customer care and filed a claim. Customer care got in touch with the location manager and said he'll be there in 20 minutes... After an hour or so he showed up... Same same, he tried to play down and like it is not a big deal. He ended up saying that l should go to a mechanic and check the tube. I said you are a mechanic, check it out. He replied that he was not a mechanic and that none of Valvoline technicians are mechanics 🤨 Story short don't ever trust these guys on your cars, always check after them and if you can don't ever go to Valvoline, instead go to a mechanic shop and get a proper oil change. PS: this is not my only bad experience with Valvoline.

Nov 30, 2024

The attendants at the Grier Ave. location are lady’s friendly and accomodating. They didn’t disappoint me on 11/22/24. They were friendly and worked well as a team. I was especially impressed with the African American technician named Aisha.

Nov 30, 2024

The staff at the Geier location were so incredibly friendly and smiley and welcoming. They did a great job on the car but the service was just outstanding.

Nov 30, 2024

Trey deserves a raise. He’s personable, knowledgeable and makes a girl who knows nothing about cars feel very comfortable. He made the entire experience more enjoyable. I’ll come back to this location because of the customer service Tre provided. 10/10

Nov 23, 2024

Donnie was very helpful today during my oil change. He did a great job! 👏 Thanks for providing great costumer service! 😊☺️

Nov 23, 2024

They were great! Super nice and quick. Thanks. AGAIN AND AGAIN they go above normal service.. Thank you!

Nov 09, 2024

It is rare that I get such good customer service that i feel the need to leave a review. I believe his coworker said his name was Tre, but he had dreads with the tips dyed blue. He was extremely respectful, kind, and witty. He is obviously an experienced salesman, as he could probably sell me something I own 10 of. He hit all the marks, and needs to be recognized for it.

Nov 09, 2024

These guys are always incredibly friendly and efficient and won’t go overboard trying to upsell anything. I appreciate their positive attitude and the laid back culture of this VIOC. One guy in particular whose name I didn’t catch is always smiling and seems to genuinely enjoy customer interactions.

Nov 07, 2024

Do not go to Valvoline! I went in for a routine oil change and they broke my oil check valve and refused to pay for the damages. I filed a claim and the claim was denied due to my vehicle having 145,000 miles and they claimed wear and tear. I went to the mechanic and the mechanic told Valvoline that Valvoline did indeed break the oil check valve and Valvoline still refused to pay for the damages.

Nov 07, 2024

Every service tech in there was very respectful and well-mannered and knowledgeable with what they're doing I'll be back for sure.

Nov 07, 2024

Friendly staff and gets the job done!

Nov 07, 2024

Great quick and friendly service.

Nov 07, 2024

Stone and his team did their thang man , give them men raises and a extra off day 💪🏾

Oct 06, 2024

Great staff. Oil changes are quick too

Oct 06, 2024

I always have a great experience. The staff is friendly. But I want to acknowledge the staff tonight 9/26/24 I thought the store closed at 8pm and I literally showed up at 7:22 and they closed at 7:30. I needed air in my tires because the light just came on. One of the guys greeted me i felt so bad they were about to closed i even was willing to leave because I hate when people show up at the last second even at my job. He took care of me and he didnt have attitude I didnt get his name. I think I saw a “De…. “ on his shirt. I believe he had dreads. But I just want to say I appreciate the service down to the last minutes before they closed. ⭐️⭐️⭐️⭐️⭐️⭐️

Oct 06, 2024

I’m happy with my experience. Staff was informative and helpful with the car. Great service each time I come and get help.

Oct 06, 2024

My car had issues and had reoccurring check lights. Turns out they overfilled the oil by 2 quarts. Cost me $200 at the dealership to correct.

Oct 06, 2024

Never any issues. Will treat you right. I also just watched a technician help escort an elderly lady to the washroom. Pure gentleman chivalry. Thumbs up!

Oct 06, 2024

Quick service. The employees were courteous and efficient. They check out everything. 👍

Sep 06, 2024

Pleasantly surprised with the service I received. Normally I get my oil changed from different location. I decided to try this VIOC because it's only 5 minutes away from where I live. I'll definitely visit this location for my next oil change 🙂

Sep 06, 2024

The staff there take good care of my family's cars. I'd live to see a lighter mood if they'd allow the staff to have at least some instrumental music on, A positive work environment makes happy employees equals better service.

Sep 06, 2024

Tre took excellent care of my needs and the whole experience was fantastic! Thank you for all you do team!!!

Sep 06, 2024

Fabulous treatment worth the drive.....

Aug 06, 2024

10/10, whole crew is chill and really good at what they do

Aug 06, 2024

Attentive personnel

Aug 06, 2024

Donnie Hill and Sol worked on my car for a simple oil change. They were engaging, informative and very friendly! Their service was greatly appreciated. Thank you! Great job guys.

Aug 06, 2024

Got an oil change, staff was very nice and process was quick and easy. Good location

Aug 06, 2024

Went to get an oil change, and only an oil change. The guy helping me said I needed to get a new battery (despite having no previous issues with the battery at all), and then shamed me for not buying a battery from them.

Jul 06, 2024

Donnie was wonderful! He was very thorough and not pushy while recommending services and explaining what my car needs.

Jul 06, 2024

Quick and cheap!

Jul 06, 2024

This crew did an excellent job! Their attentiveness and thorough service is greatly appreciated.