Valvoline Instant Oil Change

Dec 04, 2024

Sad to say that after 20 years, this location has lost a customer. Why would you advertise that you can change a lightbulb when you can’t…. I called in advance to make sure that my location had my headlight bulb in stock… I was assured that it was in stock and that the $25 fee included installation. Upon arrival, the employee looked at me with fear in his eyes when I mentioned that I needed one of my headlight bulbs changed. I told him that I had called in advance to verify that they had the bulb in stock and that they offered this service… And he said, “well that’s just a call center”. Later he verified that the bulb was in stock but when he went to install it, he wasn’t capable of doing the work. I just have a standard 2013 RAV4 nothing special… But he wasn’t able to open up the fixture to replace the bulb. He came back to my vehicle, shrugging with his hands in the air and said ma’am, I can’t replace this bulb for you. I said OK can any of the other employees here replace a headlight lightbulb? He told me that he would go check… He walked away and stood at the back desk for a minute and came back and told me that no one else could do it. I told him I had specifically called in advance to make sure that this BASIC service could be performed on my vehicle, because I had to take a long drive in the dark that evening for a rehearsal. He suggested I go to AutoZone down the street. The whole reason I went to Valvoline is because I called in advance and they told me that they could do this for me and then when I showed up it was like amateur hour. He finished my oil change and didn’t make any eye contact for the remainder of the visit and basically hurried me out of there without giving me the lightbulb service I originally showed up for. And I drove in the dark with one headlight to rehearsal. And now I still have to go somewhere else to get this bulb changed. I had no intention of filing a formal complaint, but I was disappointed that I wont able to use the coupon I brought with me for the headlight service because it expired yesterday. I called in to see if I could speak to customer service and perhaps get a coupon or some kind of discount for them wasting my time and money. I told them I didn’t want to file a formal complaint… in no way was I trying to go full Karen (thats not how I roll), but I asked them if they might be able to give me a coupon or some kind of discount. The woman on the phone told me that she would send a coupon over to the phone number. I was calling from via text message… I said thank you and the coupon never came through. So today I get up and I call Valvoline customer care again to try and see if I can get some kind of discount after all these shenanigans… The woman who originally answered the phone was very kind and helpful but when she handed me over to customer care, the woman was fake and mean. She said all she could do is give me a coupon for a future oil change… I said that is not customer service. In my mind, I should be getting the bulb for free at this point right ?? But she basically scolded me for insinuating that… so I hung up on her because wtf rude. and that’s the end of me and Valvoline’s 20 year monogamous relationship. IF YOU OFFER A BASIC SERVICE, MAKE SURE YOUR WORKERS ARE TRAINED IN PERFORMING SAID SERVICE.

Dec 01, 2024

The staff here is so nice! Matt and Greg helped out a lot! Matt was very patient and polite! It was a speedy quick oil change service! Thanks to the staff! I totally recommend this Valvoline! 👌🏼

Nov 21, 2024

Service was quick, and the manager was really nice. I am mainly riding this because I felt one of the employees who I believe was named Andrea, didn’t seem very personable and actually got aggressive at one point towards other employees. The manager and Andrea argued in front of me, And I felt pretty uncomfortable being stuck in the middle of it and not able to go anywhere. Other than that, service was fine

Nov 21, 2024

These folks did a great job, informed me of problems, and they were extremely friendly while doing their job

Nov 07, 2024

All inspections were done with care. My options were explained for recommended maintenance. Everyone was friendly and efficient!!

Nov 05, 2024

These guys are great!! Very helpful and very friendly!!

Oct 05, 2024

Always great! Thanks for being there when I need my oil changed.

Oct 05, 2024

Had to get an oil change for my KONA Hyundai 2024 after being denied two other places bc it’s a newer model (not their fault just had no info on it), but finally came here and they changed it with no problems. The staff was super sweet and gave me a $20 off my first oil change which was amazing. The employees were super helpful and personable and very transparent with prices and everything. Definitely will come back but appreciate you guys a lot!!!!

Oct 05, 2024

I always use this Valvoline location. The staff are ALWAYS kind, honest and helpful!

Oct 05, 2024

I’m pretty particular about getting my car worked on (I usually do it myself) but am really impressed with these guys - they’re professional, competent, and trustworthy. Also super nice.

Oct 05, 2024

Terrific service and process. Had oil change and change of brake bulb and tire fill. All this happens while in car for very efficient and cost-effective service. Staff is so courteous and well-trained.

Oct 05, 2024

The guys here are fantastic! Professional, knowledgeable, and fast! They’ll get you what you need and on the road in no time! Definitely doing all my oil change needs here!

Oct 05, 2024

Tyler was smart, friendly, and efficient. Had a great experience.

Sep 05, 2024

Friendly, fast, professional.

Sep 05, 2024

Very good experience getting my oil changed. Very efficient and did a great job. This is my favorite Valvoline location.

Sep 05, 2024

WONDERFUL SERVICE every single person there did their job amazingly well great customer service if I could tag corporate I would!! Shout out to BREONA KANYA MARUIS AND THE MANAGER TYLER everybody stop in at 2975 north high street location Columbus OH

Aug 05, 2024

Always a great experience at this location. Shakur was very helpful & knowledgeable!

Aug 05, 2024

Amazing job! Very knowledgeable and quick! Keep up the great work!!

Aug 05, 2024

Fast, friendly, and efficient.

Aug 05, 2024

Friendly and efficient.

Aug 05, 2024

Mike and Tyra did a great job! I was in and out in 20 mins and left feeling like I understood everything they helped me with. Highly recommend this location

Aug 05, 2024

The mechanics (at the High st. Location next to condados) operate like a well oiled machine. They have adapted to perfect customer service skills, and are genuinely happy to be there, happy to meet, and please you. I felt right at home. Also, not pushy, and informative! Love this place!

Aug 05, 2024

They did their thang ! Got in and got out and they like dragon ball thanks yall

Aug 05, 2024

Wonderful experience! Very knowledgeable and helpful! Thanks for a great job! Well done guys! Thank you!

Jul 05, 2024

I got my oil, transmission fluid, and radiator fluid changed all for a decent price and there are coupons. The manager, Ty, is very knowledgeable and meticulous. He oversees and checks every step of the process to make sure it’s done correctly and helped his staff understand and learn. Jim was also great and got everything done timely

Jul 05, 2024

I have been going to them 4 years and no one told me I had a pan leaking . They want to upsell u on everything. But won’t let you know there’s a leak! I’m truly truly pissed…. The new mgr on HIGH STREET is rude and don’t

Jul 05, 2024

I went in for an oil change and a tire rotation. They were very honest about me not needing a tire rotation yet, which I appreciate. They were also fast and friendly. I will make sure to come back to this location in the future!

Jul 05, 2024

Quick and convenient.