Valvoline Instant Oil Change

Nov 14, 2024

My husband takes our car here for almost every oil change because the service is always top notch. I was with him today when we had our oil changed and saw firsthand how kind, informative, and efficient the staff is. Alex and Misael did a great job servicing our vehicle and letting us know what services our car is due for without being pushy at all. They even printed out the prices for us to take to our dealer (the services they suggested are supposed to be covered under our purchase agreement with where we got our car), and if we have issues or they try to charge us a high price at our dealer, we will be bringing our car back here to get the services performed. They let us know that at some point someone put high adhesive duct tape on our cracked coolant container, we had no idea it was even broken, so that’s something we’ll look into for sure. In and out in 15 minutes for an oil change, stayed in the car and had pleasant conversation with the employees through the window. We will definitely be back, as usual!

Nov 05, 2024

Great service..... excellent customer service decent price for the time that the job is done

Nov 05, 2024

Love the employees here and service is incredibly fast

Nov 05, 2024

Quick, convenient and friendly! Awesome customer service! Tyler as well as the other staff members were upbeat and informative! Will definitely be returning!

Nov 05, 2024

Value is great but the staff are SO helpful honest and pleasant & love their support for Vets!

Nov 05, 2024

Went to the location on Bethel Rd and Bentley. The point man, Luis, was very friendly and knowledgeable and helped me reset my oil alert on my counsel. The rest of the crew was very efficient. Great experience

Oct 05, 2024

If I’m not helped right away, they always greet and let me know. Everyone I’ve come across has been very kind. Never had to wait long and service is quick.

Oct 05, 2024

Place was great and fast and super nice. Will definitely use them from now on.

Oct 05, 2024

They don’t try to oversell anything they just tell you recommendations and you can decide.

Oct 05, 2024

Typically I Change my own oil. This is one of the reasons why I absolutely do not trust Valvoline but now that I’m over 50 years old, it gets hard for me to do it and I was leaving on a road trip for the holiday weekend and I in Vertente decided to have Valvoline changed the oil which was now a mistake. I specifically told them that I did not want anything except oil change, I don’t want to try to sell me lightbulbs or windshield wipers or whatever so the guy agreed to an oil change then I seen somebody head over with a screwdriver under my hood and I wondered why and then a moment later they emerge with my air filter asking me if I want it changed and I said no I told you I only want oil changed. Well I go today a week later and Valvoline and lo and behold half the screws are missing out of my air cleaner and the ones that are remaining are sticking up and not even tighten down so this is the kind of work they do

Oct 05, 2024

Went first thing this morning to get an oil change. Staff got me in as soon as they opened the doors and I was out within 12 minutes. Amazing and friendly staff, very satisfied, and will be returning for the great service.

Sep 05, 2024

Best oil change experience I’ve ever had. Staff were friendly and efficient

Sep 05, 2024

Don’t ever go to this place again they broke a piece of under my car that goes to my oil and lied about it and I had to go to the Polaris store to get it fixed. They did not compensate me or nothing. They wanted to go back under my car and I said no, they’re not touching my car ever again same thing with my daughters car. They blew her engine on her BMW. My daughter just never came back. I’ve been going to this place for four years when they put these new people in here it all went down I go to the Polaris store. That’s the best store for up north for me. Never had a bad experience. I spoke with them and made a report. I will never come back here. You can keep your response

Sep 05, 2024

Good customer service everything was explained well

Sep 05, 2024

I just left this place and I must have spoken with half a dozen staff members and everyone one of them was friendly, fun, upbeat, and informative. I’ve never had a bad experience here. I wish I had the gift for remembering names to highlight the individuals I spoke with I but lack that ability. They were all great. I rarely go out of my way to write reviews, and this staff deserves it. Highly recommend this place! Fast, friendly, and professional!

Sep 05, 2024

Last week I went in on a busy day, and the staff did a great job of working on my car and getting all its updates without rushing. They appreciated my patience, and I appreciated their service. I always bring a book to read, just in case there is a wait. Even better, I noticed this past week after replacing my air filter that there was a buzzing noise coming from my front area. They took another look at it, and were able to fix it in 3 minutes. As someone who doesn’t know a lot about cars, I’m thankful they took my request seriously and helped me solve my car problems! I’m happy for their fast service and commend them for working fast in the heat!

Sep 05, 2024

Quick service, very friendly. Stayed in car. Checked so many things in car and engine!

Sep 05, 2024

the service is really bad with the tall man with a big beard i changed the engine oil today he didn't show me the oil level and he didn't give me the receipt until i asked him

Aug 05, 2024

Always fast and efficient service.👍🏾

Aug 05, 2024

Isaiah did such a fantastic job ! He went above and beyond! I highly recommend this Valvoline store and Isaiah !!

Jul 05, 2024

Fast fairly priced nice staff

Jul 05, 2024

Great place super friendly and fast oil change but they made sure to do it with care. Another Valvoline put oil filter on wrong and leaked oil but this one not only replaced the oil but gave me a new fileter and cleaned all the oil up on my truck.

Jul 05, 2024

I don't know if it was this location or high street but one of the 2, I went for an oil change before my current. Jiffy Lube informed me that the last place I went gave me an oversized oil drain plug. It was causing more leaking. They replaced it for me and earned my committed business. So no thanks to your service.

Jul 05, 2024

I never write reviews but this is one I had to make. I had Alex green as my service technician and he checked all the boxes. Seriously, polite, professional, and INCREDIBLY helpful. If this man doesn’t have a raise or a promotion the next time I come back, I’m going to be disappointed. If I could give more than 5 stars, I would.

Jul 05, 2024

Thank for your help

Jun 05, 2024

Always quick and honest about what is needed or not.

Jun 05, 2024

Brandon was very nice & patient with me. I didn't catch the other guys names, but they were very quick and kept everything clean.

Jun 05, 2024

Super nice team and very efficient. Would definitely come here again!