Valvoline Instant Oil Change

Nov 26, 2024

Y'all are always awesome!

Nov 23, 2024

Bad customer service. Only looking to upsell the customer. I regret coming to this location. The only reason that i returned was because i received such excellent service at the pelicano location. The gentlemen helping me there even showed me how to pull up a coupon for that location. At the montwood location he acted like he didn’t know about any coupons after i mentioned to him i had paid no more than $50 for my scion the last time I got my oil change which wasn’t too long ago, and had me scrolling through my email to look for a coupon. Then, when they wanted to show me how to turn my oil light off they wanted me to step out. At the first location he guided me on how to turn that light off and it didn’t require me stepping out of my vehicle. I know it’s something small but that defeats the whole purpose of being a drive thru. probably won’t return.

Nov 13, 2024

Jacob provided top tier customer service made sure if I had any questions didn’t hesitate to she. Alan provided great customer service as well. Any time you need an oil change I recommend here!

Nov 06, 2024

Great customer service, Service Tech, Arnoldo very courteous and friendly!

Nov 06, 2024

The place is very clean and it's easy to get from the road.

Nov 06, 2024

This location is always professional and provides excellent service. I go out of my way to visit this location.

Oct 27, 2024

Great experience from the manager , he was able to help me quick and always professional!

Oct 27, 2024

Omar went above and beyond. He took great care of me. Provided great customer service in an efficient manner. Made it easy, breezy and stress free.

Oct 27, 2024

Very thorough and knowledgeable. Santana was very polite and informative

Sep 27, 2024

Amazing quick friendly and efficient service. Omar was fantastic giving quality information as we were heading on a road trip. His team had great energy to help us with time to get us back on the road. Highly recommend this Valvoline for all your vehicles needs.

Sep 27, 2024

Great customer service, they explained findings to me in terms I could understand, and the visit itself didn't take too long. Highly recommend!!

Sep 27, 2024

Guys are friendly... always do a good job whenever I've been there to take my vehicles to get serviced.

Aug 27, 2024

Again, - Again and again!!!!! The customer service and excellent communication makes my oil changes stress free. Thank you

Aug 27, 2024

Fred and Omar were great! Thank you for the conversation and great service!

Aug 27, 2024

I have high expectations when any of my vehicles are worked on, and I like to trust knowledge mechanics. I really like their Motor Oil flushing techniques before adding New oil and that they carry recommend oils based on vehicles. No pressure to do other services but very informed about caution to recommend services. I really their coupon offers and wished they had more higher dollar amounts off 3-4 x a month or for valued repeat customers.

Jun 27, 2024

Staff was very nice. Reasonable prices for oil change and replacement of air filter. I will definitely come back.👍

Jun 27, 2024

Very helpful friendly and a fast and safe pace to work I will be coming again!

May 27, 2024

Guys there are great to work with..very satisfied with thier service...Thank you all

Apr 27, 2024

Great service in all aspects!!

Mar 27, 2024

On December 15th I took my car for an oil change. They recommended a transmission oil flush and a system cleanse. That same day after getting home, three hours after I got my inspection sticker and car serviced, my vehicle stopped working! Valvoline thought it was my spark plugs because of the system cleanse. They replaced them and it still wasn’t working. The manager said that it drives great in reverse it’s just when you put it in drive that it doesn’t work. But then they claim it was the timing belt. After taking my car to multiple shops and having changed the throttle body, catalytic converter, electrical wiring, and 6 O2 sensors the problem was the same! The last shop I took it to and after everything I advised them of what had been replaced, they determined that it was the transmission caused by the transmission change that VALVOLINE recommended. I researched transmission oil flushes A LOT of videos stated that a flush would not be recommended if it had not been changed. The videos recommended to check the status of the oil to see how it looked before changing it. Valvoline just wanted to get paid and performed their services! After two months without a car, they denied my claim! Never again… I trusted their services and their judgment.

Feb 27, 2024

Duraron mucho para atenderme. El encargado estaba platica y platica con otro cliente.

Feb 27, 2024

Great customer service… Fred and his crew were awesome..

Feb 27, 2024

I like that I can stay in my vehicle while it is serviced I enjoyed hearing the technicians call out to one another after checking each area of my vehicle. I'm also never experienced having my lights checked during an oil change so that was a pleasant surprise. The one negative is that they do not offer any type of military discount.

Feb 27, 2024

Stellar Customer Service Experience I visited this establishment recently and was blown away by the standout customer service. The team was welcoming, incredibly knowledgeable, and went the extra mile to ensure a thorough understanding of their services. I appreciated the clarity with which they explained everything. The personal touch and genuine care for customer satisfaction were evident throughout my experience. The staff's commitment to excellence transformed a routine transaction into a remarkable service encounter that I highly recommend. If exceptional service is what you seek, this location will not disappoint. It's a rare gem that values customers and delivers on its promises with grace and professionalism.

Jan 27, 2024

Omar and his team were great. They provided amazing service and were very responsive and helpful.

Jan 27, 2024

Omar was very helpful and knowledgeable about the services I needed on my vehicle. I will definitely bring my vehicle here again.

Jan 27, 2024

Richard and Omar were very hospitable and provided timely service. Would definitely recommend this location!

Jan 27, 2024

They left my motor cover splashed with oil and they did not close where the filter the right way, goes I had to pay a mechanic to come and check it this is a bad service!!

Dec 27, 2023

I must say there is service and then there is SERVICE ! I visited this Valvoline store for my cars service and have had nothing but best service in town and I have tried several having lived in El Paso for 40 years. They are quick efficient and I've never ever had a problem with them in this day and age of technology and people being in a hurry these gentlemen, take their time and do the job right the way it's supposed to be done, so if you're looking for a place that you'll be happy with in servicing your vehicle, there's no better place to go than the Valvoline there on Montwood Thank you for your excellent service over the years!

Nov 27, 2023

Excellent customer service with Omar every time I come here is awesome person lights up my day

Nov 27, 2023

HE TENIDO MUY BUEN SERVICIO AHI CON MI CAMIONETA CRV, 2013 GRACIAS.

Nov 27, 2023

Omar is one of the best most excellent customer service providers that we have ever met. A big Thanks to Valvoline for hiring him. He should be promoted to corporate for employee training but then the customers at his shop would miss his pleasant personality!