Valvoline Instant Oil Change

Dec 03, 2024

Very conscientious staff, highly professional. Knew their stuff and performed admirably. It's why I enjoy getting my oil changes at Valvoline. Keep up the good work and I'll keep coming in.

Nov 14, 2024

Horrible experience and terrible manager

Nov 05, 2024

Everyone just efficiently does there jobs and makes your experience worth while. All while having a smile on their faces

Nov 05, 2024

Excellent service, very thorough

Nov 05, 2024

Fast and quick. Good price

Nov 05, 2024

Never disappoints. Fast efficient and I cant stress this next part enough; reliable service! Case in point, I went to a Take 5 twice at 2 separate locations, and both times I'm leaking transmission fluid after the change. What does transmission have to do with an oil change??? Paid out of pocket for my local guy to fix. Never going to Take 5 again! Valvoline consistently A+++ service and will only let Valvoline exclusively handle my oil changes.

Nov 05, 2024

Staff was efficient...I was in and out in less than 30 minutes. I also got to stay in my car, which is nice. Found a coupon online that took some money off, too. All in all, pretty solid experience!

Nov 05, 2024

The line was over 40 min. After waiting 40 min they pulled me out of the line I was in to another one then the car behind me got their oil changed while I waited another 20 min when I had been there longer than everyone else. Absolutely ridiculous

Oct 05, 2024

Great service - great team!

Oct 05, 2024

The place have people that doesn't know how to do their job! Apparently there's not a good training ethic!!!

Oct 05, 2024

Went for an oil change that took more than an hour. I was lined up on bay 1 with a car ahead of me. As the car pulled out one of the employee had me back out so the truck in bay 2 can go as that vehicle came before me. However, Xterra on bay 3 that came after me went in when the vehicle in front of her was done. Not sure why I was made to go through the hassle when it does not look like Valvoline policy to have the vehicles back out because another was before me and if that is the policy then obviously it is not followed consistently. I normally get the filters and wipers(if needed) changed during oil change but I for the impression that they were not interested in providing service to me. Manager did promise me 20%off on my next service but I don’t think I am interested to spend an hour for an oil change.

Oct 05, 2024

Fantastic service! Came in with two NC vehicles to be inspected, and oil changed in both. I'll be back to this location!

Oct 05, 2024

i didn’t go to thus place but called for state inspection and asked how many cars are in line right now. i was told that they can’t provide the estimate time because it can change quickly, which is true. i just asked how many vehicles in line right now, but rep told they can’t share that info. it is expected to have different numbers of vehicles and different wait time when i get there, but even before getting there, experience was not good. whats the problem on sharing how many cars in the line for inspection? i sure wouldn’t have had good experience if i had gone there

Sep 05, 2024

AVOID AT ALL COST! $1500 more expensive when filter flies off on the highway. Then they refuse to take accountability and it cost us over $1500 to fix. I wish I could leave 0 stars. DO NOT go here, it will cost you way more when you leave. I promise you don’t want to deal with the headaches they will cause you and your family. Almost lost our dogs to the heat when it happened and couldn’t turn the truck on in 105 degrees for 3.5 hours. NIGHTMARE!!!

Sep 05, 2024

Arrived at the business and pulled up to the center lane. All three bays were occupied. Another truck pulled up in the lane to my left just a few seconds after me. After 5 minutes or so an attendant came out and spoke to the person in the truck. Did not acknowledge me at that time. Knowing they were busy, I waited close to 15 minutes. Still no communication or acknowledgement that I was there. So, I pulled out and left. I figured that if I didn't matter to them, then I won't spend my money there.

Sep 05, 2024

Benny and the team were Amazing! Quick, and efficient teamwork. 10/10 would recommend

Sep 05, 2024

Don't took old out , just add up a little bit new oil, after oil change , the oil does look so brown.

Sep 05, 2024

It’s no where near 15 mins. Closer to two hours. I’m sure they’re understaffed and underpaid so why would they care if they’re slow.

Sep 05, 2024

No Honest services, The skinny black guy didn't took my old oil out, and he add up a little bit new oil in, The new oil level he did show me looked brown. He thought I'm asian women I don't know much so he did those. Don't ever come here, I'll never back. If anyone try them then watch them.

Sep 05, 2024

Took for an oil change. They didn’t seal everything properly. Whole driveway is stained. Went back and they took a look at it. They admitted to not have doing it properly. They said they would send someone out to clean my driveway. It’s been 3 months. I’ve gone and keep telling me they will send someone. My vehicle is still leaking oil. They didn’t fix the problem. Never had any issues with my vehicle and now I’m leaking oil everywhere that I park. All they offered was a free oil change and my vehicle is still leaking oil and my driveway is all stained. Went today again for a follow up and the manager Benny once again said they’ll send someone Sunday. When asked about the leaking of the oil. Tried saying it wasn’t on them although never had the issue before going there. Instead of being apologetic, he told me “try taking us to court you’re not going to win.” Also while they were closing my hood, I heard the lady tell Benny the leak could be coming from up here. There was a lot of oil” and he gave her a look and shook his head kind of like “be quiet” and when I asked her about what she said. She just said oh it was nothing. I must’ve dropped some oil but I cleaned it so it’s fine now. So that was very shady

Sep 05, 2024

Update - After I sent pics to management they gave us a refund. Doesn't remove the scratches but we appreciate the gesture. Thank you. Staff was friendly and polite, but they need to take better care of OUR property. My husband had JUST cleaned this engine cover this morning when he washed the car. It was spotless with no oil or scratches. I mentioned they were wiping up oil when I got the car back home to him. He opened the hood and not only was the cover smeared with oil (he had already re-cleaned it before he asked me to take the pics of the scratches)....but it had to have been laid upside down on the ground and even kicked to get all these scratches within the 30 minutes it was off. Teach your employees to take better care of OTHER people's property please.

Aug 05, 2024

I must say Emily is awesome! She needs a promotion not just a raise! Her customer service was top notch!

Aug 05, 2024

Nice people but super slow it’s not 15 minutes like advertised plan accordingly more like 1 hour and 15 minutes

Aug 05, 2024

Quick professional service! Thank you. Good job Guys!

Aug 05, 2024

They did great and were pretty fast on a super hot day. They were helpful in resetting the oil alarm and reasonably priced at $80 for an oil change.

Aug 05, 2024

This location advertises safety inspection. However, I’ve been to this location on 4 different occasions and they do not have a safety inspector available. If you need inspection go to a different location.

Jul 05, 2024

Left after routine oil change and woke up to see oil all over front and under hood.l Took it back, after now paying (80 bucks for oil change and now missing work)ask them to fix it. They had me wait for 3 cars(45+mins. have a jeep and the sun was killer) finally got store manaager (best. Of the bunch) to help he fixed it before i got inside shop. He explained he want sure why it was leaking but assured me it had stopped and couldnt offer a refund but offered to choose between free carwash or next oil change...like I would be coming back)Only problem is few hrs later check engine light showed up and started over heating.

Jul 05, 2024

Went for a state inspection, in and out very quickly. Friendly staff.