Valvoline Instant Oil Change

Nov 29, 2024

Every time I go the staff has been friendly, efficient and "to the point". They help with whatever issues my car may be having and made recommendations w/o being pressured to purchase unnecessary services. I highly recommend this place.

Nov 28, 2024

I'll echo what many recent reviews have already stated this particular location is unbelievably slow. I never considered the one design flaw of Valvoline in that you can't really turn around once you're in the line unless nobody is behind you until I got to this location. Each customer in front of me (all of which only seemed to be getting oil changes) took almost 30 minutes. When I finally arrived at the bay I couldn't believe how unprofessional and unorganized the employees acted. One employee even asked another, if he had put oil in the vehicle upon which he was working. He never stepped away from the car, wasn't servicing anything else or even fielding other customers questions ... but couldn't tell if he put oil in a vehicle. I've been utilizing Valvoline for at least 8 years now. This is by far the worst experience I've had with them yet. I would never even think about using this location ever again.

Nov 14, 2024

The guys were great and were very helpful with the information about my truck.

Nov 05, 2024

Edit October, 2024: They have what seems to be a whole new staff. I haven't been here in a minute but they seem to be snark without reason, especially the big one. The "men" who serviced me had very sour attitudes because one of them wanted me to get a filter changed, but he said it as if he just knew I wasn't going to get it done anyway.. So to mess with him I said yes, then said no and then said yes lol. Mind you I was going to get my cabin filter changed too because the last time I came they recommended that, but he came off so weird I just wanted them to be done. I no longer recommend them. I'm actually documenting who serviced me today in case they were malicious enough to be do something to my car. It was a very poor experience overall. I will not return and from the looks of the recent reviews I shouldn't have come today. May 2024: Awesome customer service, super quick and easy. I just left, highly recommend it.

Nov 05, 2024

Fast and efficient, we always trust Valvoline for our oil changes! Definitely a company we trust to make sure our vehicles are up to par and safe to drive.

Nov 05, 2024

From the moment I pulled up I was greeted and told there would be a wait, but someone came by to check me into the system, and then when it was my turn, I was in and out and very quickly.

Nov 05, 2024

I made what is likely my last visit here after using them for years. The last several times I’ve been the service has been unbelievably slow while the cost continues to creep up. I stopped by during what I assumed would be a non-peak time for a state inspection. Bay 1 had a vehicle and no line. They directed me to bay 2 behind another car despite bay 3 being open. After a few minutes of waiting, another vehicle pulled up and they moved them right into Bay 3. Approximately 10 min later, that vehicle was leaving and they pulled a recent arrival into 3 and immediately started work. I had not moved and I’d had no interaction with anyone beyond the disaffected worker who lined me up at Bay 2. At that point, I backed out to leave and I don’t think I’ll be back. The entire appeal is fast service and since I’ve not gotten that in a couple years while paying more and more money, I figure it’s time to move on.

Nov 05, 2024

It’s the knowledgeable people that earn my trust in the company.

Oct 05, 2024

Avoid this place high price and terrible service I actually was a 5 year customer until now Curly Larry and even Moe couldn't open the hood on my 2018 Chevy i had to get out and open it myself and then it came to an ugly altercation with the manager when he treated a 5 year customer with absolutely no respect Avoid this so called oil change establishment

Sep 05, 2024

All associates were friendly. Took about 20 minutes for my oil change. I remained in my car the whole time. I gave a coupon for them to use yet they offered me a better coupon. The guy also showed me the dipstick to insure that the oil is new and full. I've never had that happen before and would always wonder if mechanics actual changed the oil like they are supposed to. I'll be returning.

Sep 05, 2024

I was in line for an hour! They scanned me in 30 minutes after I was there. Just to wait till I pulled up to the service area to tell me that they didn't have my oil filter.

Sep 05, 2024

I went to get an oil change and tire rotation service. Unfortunately tire rotation service almost cost me my life. They rotated tires but they didn't use the tire bolt equipment to tighten my lugs. Heading to work my front tires started causing my car to rock from side to side because they failed to use the proper equipment to tighten the lugs on the tires. They only tighten them by just turning them by hand. I live off Mccart, I was on 35 heading to work in Haslet Texas. It was a miracle that I made it there. Next door to my job was a brake repair shop. They told me it's going to cost me 300 dollars plus to fix my problem. The Manager says your lug nuts were all loose. WTH if you go to this location make sure they tighten the lugs up with the tool, not just by hand. Grateful to be alive.

Sep 05, 2024

Nikolas Kane is an amazing worker! He always goes above and beyond with my car's maintenance, explaining everything clearly and making sure I am satisfied. Today, he even updated me on Vavolines coupons and gave me one time which was a wonderful suprise! His professionalism and care keep me coming back, highly recommend him for any car care needs!

Sep 05, 2024

Waited for over an hour in line… there was only one car in front of me and at least four workers that I’ve seen walking around and checking their phones. Absolutely ridiculous! The Valvoline in Wylie is 100 times better than this location!!! I just happened to be on this side of the metroplex. Never again.

Aug 05, 2024

I've been coming to this location for 5 years for oil changes and inspections. They've never had me get out of my car for an inspection. When I asked why, the guy gave me an attitude saying "well it's the law". Okay, well I have never had to before, so that's why I asked why. The supervisor explained why, nicely and politely. Something that really bothered me and didn't sit well with me is THEY UNPLUGGED MY DASHCAM at some point before they drove my car around the building. Why? That's just so weird.

Jul 05, 2024

3 vehicles all pulled into bay at same time by staff. I just needed an inspection. They do 1/2 of the inspection and tell me to go to lobby and make me wait while they do complete oil changes and inspection on the other two vehicles. They could have just finished my inspection. 45 minutes. Rude.

Jul 05, 2024

Bathrooms were a 10/10 would use again

Jul 05, 2024

Deeply disappointed, customer trust broken and starting a small claims court case. To preface, I've gone to this location many times over the past 2 years and it's always been in and out no problem reasonable cost great customer to service team interaction. However 2 days after my most recent oil change while driving southbound highway to Houston we suddenly heard a loud scraping noise. Pulled over and saw that the metal sheet protecting the engine from the road is slumped over on the front end scraping the ground. We proceeded to crawl at slow speeds to the closest Valvoline who took the plate fully off for us and informed us to return to the original Valvoline to get it fixed or replaced leaving us with a warning : "They'll be angry because those sheets are $400+". Fast forward to me presenting the sheet and our proof of service 2 days prior to the incident. They initially took our invoice and sheet and sent me on my way but waved me as back asking to pull into the bay for an inspection of the sheet mount. In short, the manager implicated that we hit something, we didn't, and that impact caused the front end mount of the sheet to ultimately fail. Using language such as "We've got the evidence" and implying and gaslighting that the fault was on us even though this was 2 days after service and not once has a service member informed us of any damage that could lead to this. I am beyond disappointed, there is an anger of being accused and blamed for something that we paid for done unproperly but ultimately it's overshadowed by the broken trust of a business that I once believed would stand by their service and should the situation arise, to take responsibility for their faults but nope. Not here unfortunately. I am currently in the process of starting a small claims court case against Valvoline and or the specific location.

Jul 05, 2024

Josh and the new manager for this location got me in and out quickly (and with a great sense of humor) on this hot summer day; much appreciated! TX state inspection: Done! I will use Valvoline Instant Oil Change @ 5800 Bryant Irvin again!

Jul 05, 2024

Quick and pleasant experience. Will definitely be returning.

Jul 05, 2024

Shots out to Anthony and Rocko not only handled all of the services in a timely fashion, they personalized the visit by being friendly and professional.

Jul 05, 2024

Took my car for a quick oil change that wound up being about 2 hours. After leaving, my car was making a noise like something was rubbing my tires. Returned to shop and found out my skid plate wasn’t fastened and they couldn’t find the clips that came out or clips that would fit so they zip tied it in place and told me to come back tomorrow. Returned at 8am only for them to tell me that they didn’t have clips big enough and because my car is an older model (2022) that they probably just fell out driving down the road and just a coincidence that they fell out right after leaving. They kept the zip ties in place. I took it to another Valvoline shop and they were able to fasten it correctly in less than 5 minutes. I will not be returning to this location.

Jun 05, 2024

I’ve always come to Valvoline for oil changes or any PM my car needs that they can do. They consistently have great customer service, fantastic communication with what they’re doing to my car and what my car needs, and they’re reasonably priced. I’ll always recommend going here!

Jun 05, 2024

These guys were fantastic And very professional! Nick and Josh were amazing. They informed me of everything they were doing and what I needed and took very good care of me! I’ll be there next time!

Jun 05, 2024

Very detailed, thorough, professional, and quick. They changed oil and checked my battery, filter, tires, and even my checked why my check engine light was on. They have a forever customer in me. Thanks!

May 05, 2024

Fast and easy.

May 05, 2024

Friendly, knowledgeable, efficient, and well done service. I have been bringing my cars here for years.

May 05, 2024

Great service and professional employees! The workers get the job done with care and speed. I really appreciate their friendly, genuine demeanor. I go here for my oil changes.

May 05, 2024

Sat in line for an hour watching them fail to complete another customers tire rotation. To only be informed they couldn’t do my inspection due to their tread reader not functioning. I was iffy about coming here bc my last visit was similar thought it was a fluke been coming here for years. I think this makes it official. Done with this place.

May 05, 2024

The boys at Valvoline are unmatched! Every time I need an oil change they always greet me with a smile and are eager to get things sorted. I feel like they are genuinely taking care of a friend, not just a customer. Richard and Josh are a great team and now will have a loyal customer forever!

Apr 05, 2024

Fast, friendly service! A little pricier than some others but quicker!

Apr 05, 2024

Had a great experience at the Valvoline in Fort Worth off Bryant Irvin! It was a bit of a wait, but that's typical for a Saturday afternoon. Rocko was patient and kind with me when I felt overwhelmed lol. And Josh was super sweet and made my day, he was also easy on the eyes and should text me, my number's in the system ;) Great service! Great crew!

Apr 05, 2024

They do nice job and discounts

Apr 05, 2024

Very friendly, good pricing, not pushy, fast service.