Valvoline Instant Oil Change

Dec 02, 2024

I asked them twice about checking my tire pressure. Had no problem offering to replace my battery and air filters for $60-100. I reminded them again about my tire pressure at the end of the oil service and I was told I can loop back around so they could check. And I would be waiting in line for another 30 minutes for a service I asked you twice to check? Horrible

Nov 28, 2024

Attn to detail by all service providers...Elijah, Malik...tremendous customer service! 20/10!!

Nov 28, 2024

I went in for a oil change and I got the max life 5w-30 for my 2001 dodge ram 1500 and when the guy showed me the drip stick before I left I noticed it was only half way on the safe and I wasn’t paying attention much cuz I was distracted by other stuff I had going on so I paid $80 for a oil change and didn’t get a top off and along with that after I left I noticed my truck was smoking and I could smell oil burning so I went to check under the hood and I noticed that they spilled half of the oil I payed for and it got onto my exhaust manifold and engine block it also dripped all the way down to where the oil filter is and I keep trying to call the location and it says I’m calling outside of normal business hours but they’re open

Nov 28, 2024

My grandson went here 11/22/2024 and they got oil all over and under the engine of his truck . They gave a refund but they should have cleaned up all of that oil Thompson and Emerson

Nov 28, 2024

staff is awesome. Answered and addressed all my concerns at the price I was looking for.

Nov 21, 2024

Currently sitting in line for well over an 1.5 hr now for an oil change and only 2 cars have made it through on bay 2. There's been no 15min anything. Idk whats changed or who, but it's not quick and painless anymore. Will try elsewhere next time.

Nov 21, 2024

Sign says 15 min or less, however I spent 2 hours here. Very slow service. A lot of staff standing around chit chatting. Way too many employees here to have long wait times like they do.

Nov 21, 2024

Survey Comment: I went in to get my tires rotated. They are always very nice, explain everything very clearly and are very prompt and getting you out

Nov 21, 2024

They didn't have my cars oil filter in stock, but a quick phone call and they had one delivered in 10 minutes

Nov 05, 2024

Fast service.. everyone was very nice here . I was in and out and the cost was better than other places. Jamal was helpful in answering my questions.

Nov 05, 2024

Ran into an middle school friend Veronday , he throughly explained the process and what my vehicle needed. Malik & the other gentleman working on the bottom of the car were quick, efficient, and very careful while working on my car ensuring they did a quality service. I truly appreciate the service my friend Veronday, Malik, & the rest of the team did for me yesterday for my oil change. Got me ready to go in less than 10 minutes!

Nov 05, 2024

The staff were very friendly and professional, I did not feel pressured to buy anything extra but felt very informed about the suggested services I should get beyond an oil change. I love that the staffencourage each other and it seemed like there were some new staff members there that were being mentored. Well, the whole vibe of this location is very positive. Very pleasant, very helpful. I always feel comfortable going there. I never feel talked down to.

Nov 05, 2024

Tried to get my oil changed here today. Pulled in with 2 cars in front (one in the bay). Guy came out and checked me in and told me 25-30 minutes. An hour later and the vehicle that was in front of me has been in the bay for 40 minutes. Meanwhile the guy that pulled in 30 minutes after I arrived was being guided in to the next bay. Workers were moving slower than my 80 year old mother that has a deteriorated spine. You'd think someone would have come out to tell me what was going on, but no. I got out, closed my hood, went to the car behind me and asked if they'd let me out. Still no one bothered to come out. This was my second experience with Valvoline, won't be back.

Nov 05, 2024

Very polite, professional, knowledgeable and very efficient in their work! I am impressed!

Oct 05, 2024

Man this crew!!! Took care of me in a pinch! So helpful, would definitely recommend... great people amazing services!! Verronday, Elijah, Jerry!!

Oct 05, 2024

Very nice let me know what's wrong with vehicle and things that are beneficial to me

Aug 05, 2024

Clean fast and friendly! Very good value!

Aug 05, 2024

I went to Valvaline for my last oil change (and every oil change before that for my 2009 Accord) and, after they were done, the workers informed me that there was a leak in the oil pan gasket and that they could fix it during my next oil change (for about $500). Months later I had a mechanic friend look at the gasket, hoping to get a better deal. He found that Valvaline had carelessly cross threaded and destroyed the head of the bolt in the bottom of the oil pan, as well as falsely claiming that there was fault with the oil pan gasket. I was very disappointed after this, and was deeply disappointed after having ordered the parts to a problem I didn’t have. A very big headache for no reason. Thanks.

Aug 05, 2024

I went to the Thompson/Emerson location and was blown away by the service. Vernonday especially stood out. The energy was so positive! This was my first time to a Valvoline and I will definitely be back. I believe they were training and I saw true coaching and mentoring.

Aug 05, 2024

Not happy with the service they provided. The filter was not properly seated nor was the gasket on the drain plug. As a result it was leaking oil. I took it to the dealership to have it done properly. I would not recommend the Valvoline Southport location.

Aug 05, 2024

Very good service, professional employees, explained everything very well. All employees kind and courteous!!! Enjoyable experience!!! Will come for all services!!!! My husband too. !! Thank you so much. D.J. was great!!!!!!

Jul 05, 2024

Always a great experience. This was the first time that I felt I was being asked to upgrade from my "usual" choice. It was stated that the usual was not recommended for my car. Not sure how or why this happened. I should have educated myself about my vehicle so I would know what to purchase. I just love how quick and convenient they are though!

Jul 05, 2024

Great manager, timely service, reasonable price, and friendly staff.

Jul 05, 2024

Seemed understaffed but that was no excuse for their poor performance. One of my tires now has a bubble in it, and I listened to them struggle to get me skid plate back on and they told me it was good.... the left side is not even attached. I could hear someone under my car get frustrated and it sounded like he punched my skid plate, that should never be acceptable. Another guy tossed a flashlight into my engine bay for another guy to use. Not sure why he thought it was okay to throw anything into someone's engine bay. I'm scared to check what else is damaged. I would highly recommend a different location.

Jul 05, 2024

They were all very professional and respectful today! Michael assisted me with everything I needed. Jacob was nice enough to wipe down my car after everything was finished. Jamal did amazing work under my car as well letting me know everything was finished with a smile. Jacob did the wiper blades and Michael did my headlights. I would 100% recommend this place to anyone! Very stand up place and awesome customer service!

Jul 05, 2024

Very nice and fast.

Jun 05, 2024

Always great customer service. Always get taken care of. Thanks guys!.

Jun 05, 2024

I received great service today. Elijah is so knowledgeable. He explained my truck to me in simplest form for my understanding. I am so appreciative! I recommend getting your oil change from here.

Jun 05, 2024

These guys are friendly and fast! Prompt and efficient service without the up-sell. No doubt that I will return.

Jun 05, 2024

Worst oil change experience I’ve ever had. They did not communicate with me about what was going on with my vehicle and the damages they caused. The techs broke the skid plate beneath my truck and the oil filter housing. A 30 minute oil change turned into an hour and a half ordeal. One of the techs was standing around and laughing about the situation rather than helping me out. I will never go to this location again.

Jun 05, 2024

Beat service ever It was done under 20 minutes DJ taylor is best there

May 05, 2024

Great group of guys. Service was fast.