Valvoline Instant Oil Change

Dec 05, 2024

Lazy workers here. Didn’t put back 4 of my bolts for my skid plates that they took off to do the oil change. Luckily something told me to pull over and check when I’d pulled out. And when I did there it was 4 bolts was missing that they were too lazy to put back because taking 15 seconds to bolt it back was too hard and long for them. Came back and confronted them about it and took them another 20 minutes to put back the bolts they were too lazy to put back. Also they left a bunch of oil print residue from their hands on the front and all over the bottom skid plate and scratched it. Hearing them “the lazy workers” banging, dragging, it on the floor moving it around ON A NEW CAR. Doesn’t get anymore Mickey Mouse work then this. Customers need to check all their caps etc if they coming here for service but be aware!! These workers here they hire are very lazy so make sure nothing is missing from your car parts and everything is done right. I know you guys working here are not REAL “mechanics” But for real do the oil change and the basic things right for your customers so they would have trust in you. Do better !

Dec 04, 2024

DO NOT TAKE YOUR CARE HERE Valvoline stripped my oil filter after putting it on wrong, which not only caused my car's engine to be completely destroyed, but almost led to me getting hit by a bus on the freeway. Went into claims with them and they promised they would make things right. Instead, they prolonged everything as long as they could. My mechanic said Beverly (their Manager) barely inspected the car when they came to look at it. They even tried to blame the incident on the company who changed my tires, when they didn't get anywhere close to the oil filter. I repeat DO NOT GO HERE, unless you want your cheap oil change to cost you around $10,000 in the long run.

Dec 04, 2024

Instead of paying $65, we come here and pay $95. Because they also check the windshield washer fluid and tire pressure. I specifically followed up and no one checked the tires or windshield washer fluid. When I asked them if they checked, the girls working told me they "checked". You decide which is worse, not doing the routine service that they should be doing anyway, or lying. The guys working here should go to Valvoline in Melrose/Highland and learn how to do this job.

Nov 30, 2024

My first experience there was fine, but this time they suggested I have my transmission fluid changed. They said it would only take 5, maybe 10, minutes. It ended up taking an additional half hour (and they weren't busy). Turns out they had to warm up a special machine to do it--though they must've known that when they told me it would take just 5 to 10 minutes. When several minutes went by, I told them I'd just pay for the oil change and forget the transmission fluid this time. They insisted it would only be a few more minutes--and another long stretch of time elapsed. The transmission fluid was $229 on top of the amount for the oil change. If I'm going to pay that much, I shouldn't be lied into waiting a long time. By the time I finally left, 40 to 60 minutes after arriving, rush-hour traffic on Sunset had started. ............. Also, they never put air in my tires which they told me twice they would. (I see another reviewer here also had that experience.) I'll go elsewhere next time.

Nov 28, 2024

Beverly and Emily saved the day. I’ll be back for certain!

Nov 28, 2024

I didn't wait maybe cus of the rain today.

Nov 05, 2024

Asked about alternator multiple times & was assured it was fine. Workers changed out my battery, battery light was still on after service was told it was normal. Hours later my car died on the road due to an alternator issue.

Nov 05, 2024

Fast and friendly service. Was one of the fist three customers and they got us in/out quickly:

Nov 05, 2024

First, I love how it's a all female crew on a Saturday morning. These young ladies hustling and giving excellent customer service and recommendations 👍🏻

Nov 05, 2024

Great service, fast and knowledgeable. In and out in 20 minutes. My tech William answered all my questions and let me know which services I really needed versus what could wait till next time and I really appreciated that. Will definitely be coming back to this location.

Nov 05, 2024

Great service, great actitud from employees, fast and reliable service , i do recommend this location . Service at 7 : am on OCT/22/2024

Nov 05, 2024

I recently chose Valvoline Instant Oil Change for my vehicle’s service, and I was absolutely impressed by the level of professionalism and efficiency they provided. From the moment I arrived, the staff greeted me with genuine friendliness and promptly guided me through the process. The pretty female technicians were knowledgeable and took the time to explain every step of the service. They performed a thorough check of my vehicle, ensuring that everything was in optimal condition, and offered helpful recommendations without any pressure to purchase additional services. The transparency and honesty were truly refreshing. What stood out the most was the swift yet meticulous service. Despite being efficient, they didn’t compromise on quality, allowing me to get back on the road with confidence in no time. The facility was clean and well-organized, further enhancing the overall experience. If you’re looking for a reliable and professional place for your car’s maintenance, I highly recommend giving Valvoline. Their exceptional service exceeded my expectations, and I will definitely be returning for all my future vehicle needs.

Oct 05, 2024

Bad service Bad staff Bad company

Oct 05, 2024

Been taking my car here for years, great service, friendly staff, fast and easy. Why not keep your car running with fast affordable regular maintenance.

Oct 05, 2024

Beverly is the best Mechanic ever in the history of Valvoline! Fylicee

Oct 05, 2024

Fast, easy and respectful. Highly recommend. Reasonable prices and I got to just sit in the car while they did the oil change

Oct 05, 2024

Friendly service. And explain on what needs to be done with my car

Oct 05, 2024

Generally I'm pretty happy with my service here but today it felt pretty chaotic and it's hot out! I kept getting told 5 more minutes. Plus they poured the oil in in a way I've never seen them do before - from the top. So many people working here but slowest service ever today. Not quite sure what's going on. One of the women who worked there brought me cool little bottle of water for my dog. Awesome attention to detail! She got one more star back in here

Oct 05, 2024

Hi, they fought with me when I was trying to get my transmission fluid fix. Poor service. The FEMALE staff members suggest I continue driving once I hit 1,000-2,000 miles when my car is experiencing LEAKAGE. Makes no sense.

Oct 05, 2024

I always come here, the customer service is outstanding 👍

Oct 05, 2024

Last week was probably my final time getting my oil changed here (have been coming here for a few years now). The staff are always really nice, but it always feels so chaotic and they always seem to forget a basic service after they tell you directly that they will do it. This past time, after waiting over 30 minutes (it was busy so I understand), the guy told me they would fill my tires with air, along with the psi. All seemed well, but a day later my check tire pressure light came on. I thought it was a sensor issue since I just had them filled. After it didn't turn off for a couple days I went to the gas station to check, and they clearly didn't even touch my tires and I had to refill all of them. It felt dangerous to have a customer think they had freshly filled tires only for it never to have been done. Twice in the past they've also forgotten to fill my wiper fluid (after they also said they would) but I brushed it off. This time the chaos just seemed not worth returning if I can't trust they did everything they said they would.

Oct 05, 2024

Quick service. Also the person helping me answered all of my questions. I would definitely consider going again. The service location was also closeby. Further the pricing was reasonable and competitive with other companies.

Oct 05, 2024

Sunset and Fountain closer to my house very good service and quick . Staff are very friendly . 😃

Oct 05, 2024

Used to be great, but they refused to do anything but specialty eruopean oils resulting in a $170 oil change when it used to be $50. On a Volkswagen Jetta that is wild

Oct 05, 2024

good service

Sep 05, 2024

Buena experiencia, buen trabajo

Sep 05, 2024

poor quality of work, unprofessional work, the car is all in oil, this is the second time they do it because it is convenient for them and they will quickly let the client go 👎🏻

Aug 05, 2024

Always excellent.

Aug 05, 2024

Buen servicio y la amabilidad ya no se diga excelente

Aug 05, 2024

Excellent experience! Quick and efficient service, and I especially appreciate the transparent pricing and not being pressured to buy unnecessary upgrades.

Aug 05, 2024

Fast service and they don't ram product down your throat.

Aug 05, 2024

Very professional team.

Aug 05, 2024

We can't say enough about the amazing service provided by Patience! Exceeding our expectations, she was personable, engaging, and professional. We felt like she could be our friend. The entire team and experience were simply perfect. Patience, you are a rockstar! Thank you for everything. Best regards, Melvin and Kevin Twisted Fabrik

Jul 05, 2024

A month ago, I went to change the oil, but after the oil change, the finish was not done perfectly, so the protector under the car fell off. The engine smoked to see if the oil was leaking little by little, so I checked the oil and found that the oil had run out. Now the engine warning light is on so I can't drive and the engine shakes a lot. Compared to the beginning, the employees who work here seem to be more sloppy as time goes by, and the service is not as good and they are not very friendly.

Jul 05, 2024

Joshua was amazing, service quick, straightforward with recommendations, and did not try to guilt trip if I did not agree to get a particular add-on.

Jul 05, 2024

They were so sweet and wholesome! Thank you for the great service! <3