Valvoline Instant Oil Change

Dec 05, 2024

They destroyed my car and lied about it.STAY AWAY FROM THIS PLACE!! I filed a complaint with the ca attorney general and am taking them to court to sue for the destruction of my vehicle. wish I would have read the reviews. I see they have damage many other peoples cars here. :(

Dec 03, 2024

Pleasant staff, explains replacements and quick service.

Nov 29, 2024

Always attentive and professional. Recommend potential service, but without "over-saleing." Quick service.

Nov 28, 2024

I guess this location is just badly placed. But guys working here are all over the place! Took too long!!

Nov 21, 2024

Excellent service.. if you can avoid the upsale.. just needed a quick oil change and also a plus to remain in your vehicle. No waiting room or any strangers in your vehicle. You drive up and are guided to the garage oil pit change area. You sit in your vehicle during the entire process in order to get oil change service and pay from the seat of your vehicle ( cash, debit, or credit card)... then pull off and go about your day. I suggest getting a digital coupon from the Valvoline website otherwise it is nearly the same price as a dealership ( depending on the type of vehicle you are driving). My dealership offers online coupons for oil changes and minor service but I wanted to be in and out without waiting too long. I was in the area so I pulled in and got my oil changed before the end of the year & the upcoming holiday rush. I used a Valvoline $10.00 off coupon that they scanned for my discount and I believe I paid something like $52.00 including tax & oil disposal fees etc

Nov 21, 2024

The quick service is good, but really prefer all of the extras that Jiffy Lube provides for around the same costs. The upselling here is very annoying.

Nov 14, 2024

True professionals

Nov 14, 2024

Your technicians were very thorough, highly informative and concise.

Nov 05, 2024

I went there this morning, and OMG! I was VERY impressed with the service and knowledge of the staff. Everyone was friendly and helpful. I will be returning for service. Thank you very much, staff!

Nov 05, 2024

Oil Change, Transmission Flush and Coolant top off @20 minutes Professional service and staff👍 Thanx Jesus 👍

Nov 05, 2024

Servicio rápido personas muy amables y serviciales

Nov 05, 2024

Very efficient staff. Good value for the money.

Nov 05, 2024

Went in for installment of windshield wiper blades and air tire check, and they did an amazing job, but I realized after I left that they didn't give me a receipt 🤔 They're good, fast yet efficient. Receipts are important because I can monitor what needs to be done when!

Oct 05, 2024

All the workers were very helpful and nice. Made sure I was understanding everything what’s going on with my car.

Oct 05, 2024

All very Pleasant, professional. Was well informed, helped. Was happy with the service and affordable, not ridiculous price.

Oct 05, 2024

Compared to the previous oil change l did at Jiffy Lube, THIS ONE WAS 10x better, VALVOLINE excelled, locations are easy to find, w/a convenient 15 min service, you sit in your car and watch what's being done, they check for functionality of your lights, wipers, filters, top other liquids, do offer other services and definitively ARE NOT high pressure sales people, as a matter of fact, they reccomended that the air filter be check again and perhaps to replace the next service [l didn't know my son had just replaced it, couple of weeks before* ] they are too very reasonable priced [compare to the above mentioned] AND their service personnel was helpful and VERY attentive. They too placed a reminder sticker for the next service [ the other didn't!] and l had missed servicing to the point my son had to ad oil while traveling, he said* "Go now! after you drop me off at LAX, don't wait to have to call AAA" ..so l listen and did, found the one nearest at La Tijera and 405! Easy find, faster entry and promptly serviced! Thank you! .

Oct 05, 2024

Excellent customer service! They were friendly, fast, and reliable! Way better than Walmart auto center.

Oct 05, 2024

George was such an awesome person who help me out with great service and giving great knowledge about my vehicle well come back again thank you George and Vaseline oil team

Oct 05, 2024

I love the one on La Tijera and Centinela everyone is always friendly smile greet you when you come in and leaving fast service and do a great job

Oct 05, 2024

It was a great experience taking my car to this location for the first time. The communication between the workers and the customers is on point Very professional and respectful I definitely recommend this place!

Oct 05, 2024

I’ve been coming to this Valvoline for 10 years and only to this Valvoline for 10 years. It is hands-down, the best in LA!

Oct 05, 2024

Super great bunch of people working there

Oct 05, 2024

Its the convenience of having quick, timely and professional service. Of all these years, I've found that the staff has always been professional and courteous.

Sep 05, 2024

I had such knowledgeable information on my car that Kia dealership never told me or showed me that anything they were fixing just took Kia dealership word until George he's spoke to me in a way I understood everything and plus he showed me what I needed and why it was important to replace thank u George

Aug 05, 2024

Best ever and fast💯👌

Aug 05, 2024

Fast

Aug 05, 2024

First experience here was great - I even made it a point to praise and offer positive feedback to the team, assistant manager, and manager at the time. I was really looking forward to coming back for my next oil change/service and felt like I found my go to spot. Second visit was my last and I won’t be returning to any Valvoline locations again. The skid plate on my car wasn’t reattached properly following an oil change causing it to come loose and drag on the freeway immediately after it was serviced at Valvoline Ladera Heights. Both the skid plate and splash guard were damaged. The claims department got me nowhere even though I provided documentation of faulty work and damage. They did not make good on their word to initiate contact with me within 2-3 business days after I filed the claim, which I submitted on the same day the incident happened. I had to reach out to them a second time and they responded more than a week later after the initial claim date. The claims department was quick to dismiss my initial claim as well as my request for review/ reassessment of the claim after it was denied. Their response was “we are sorry this is not what you wanted to hear…but we back our management team on this.” I want to be fair in this review and acknowledge that everyone I spoke to during this process was professional and respectful. When I returned right away to get the skid plate re-secured the staff was attentive and a couple of the staff members working at the bays were genuinely apologetic and visibly frustrated by the mistake that had been made. Mistakes happen and I had no desire to give anyone a hard time about it - but the follow through on this situation was bad business and a bad look for Valvoline. There was no attempt made by management, the claims department, or the customer care team to offer any type of concession for an incident that not only caused damage but was also a safety liability. The cost of a replacement skid plate or even any kind of offer of a discount was of greater value to Valvoline than maintaining the trust and business of a would-be loyal customer in this case. Take aways: -I do not trust this company with my vehicle nor do I trust their ability to resolve issues in an honest manner. Proceed at your own risk - Take photos of your vehicle prior to service to document its state before any damage may occur -Protect yourself by documenting everything in detail right away if you suspect faulty work and/or your vehicle has been damaged during/due to service, including the names and titles of every person you speak to -Take photos and videos that will support your claim. Valvoline has stated that they use manager DVR review and manager notes to determine claim decisions - it would help to have notes and footage of your own in case the manager later denies accountability, which is what happened in my case -Specifically show/point out any damage or concerns to the person who is working on your vehicle as well as to the manager -Save your invoices and make sure to request that all work, especially any repairs made due to their faulty work, is put in writing by the person servicing your vehicle

Aug 05, 2024

I've been here three times before. Each time I received fast friendly service. I recommend this place.

Jul 05, 2024

My girlfriend Vanessa perez went there and she said they did a great job.

Jun 05, 2024

$202 for my oil change, ouch

Jun 05, 2024

ALWAYS QUICK PROFESSIONAL SERVICE AT MY FAVORITE LOCATION!

Jun 05, 2024

I'm going here for years. Great customer service.