Valvoline Instant Oil Change

Dec 01, 2024

My favorite Valvoline I've ever been to! My husband and I both take our cars here for oil changes and other basics. Hayley is great - a solid leader and goes above and beyond for customers. Only downside to this location is they are typically busy and it can be difficult to get in/out. Beat the crowds and go right when they open; you'll be through in a jiffy.

Nov 28, 2024

The customer service was top notch. My service tech was extremely knowledgeable and explained everything to me. He was also very friendly and professional. I will definitely come back to that location.

Nov 28, 2024

This is my favorite Valvoline of them all!!! I always go to this location when I need an oil change. Lloyd was so kind and friendly, helping me through the process. Nick was very thorough with his work. They do honest work here and I can’t recommend them enough!!

Nov 28, 2024

While waiting in line and listening to the radio with the car off, my battery died. The battery was old enough that it was not unexpected. One of the employees tried to jump my battery with a charge box. This did not work, and at that point Manager Hayley took over the situation. She pull up her own car and tried to jump mine. This also did not work. Hayley did not have my battery in the store, so she went to the next nearest Valvoline and got a replacement, which she installed. Hayley remained my contact through the oil change and 18 point check. Throughout the process, Hayley was extremely helpful. I can't praise her service and behavior enough.

Nov 21, 2024

Chloe was very nice and helpful with everything! Her customer service was great. She made sure I understood everything and treated my car as if it was hers. Staff is always in a positive mood and they work efficiently.

Nov 21, 2024

I've been going to this location for at least 15 years because they consistently give me excellent service, every single time.

Nov 21, 2024

This is one of the Best Valvoline's in the city! everyone is super friendly and always willing to help you out. Most of all they don't try to hard sell things that you don't need. They only show what is best for your Vehicle. You will be greeted with a smile and then "Ready Bay One"!

Nov 14, 2024

Never had anything but a great experience at this location. Today I was there to replace two taillights. As usual, service was very fast( they changed the lights while I was still in line), friendly and reasonably priced. The crew there is fantastic! Update 11/13/24 Manager Hailey was fast, professional and knowledgeable. Highly recommend.

Nov 05, 2024

Everyone is nice & pleasant! They explains what they are doing, plus they explain why & how that's going to help your car in the long run!

Nov 05, 2024

I Always take my car here. It's a no brainer these guys are awesome

Nov 05, 2024

Jacob the manager on duty has amazing customer service skills! 👏🏼 Definitely the type of person you want representing your business! 🙌🏼 Quick, clear communication for those of us who aren't car smart. 😂 Great recommendations without pressure to upgrade services today. Will definitely return for future services! First experience with Valvoline, but most certainly won't be the last!

Nov 05, 2024

They are always friendly and fast with service. They let you know what your car needs and your options but they don't hassle you to upsell. One of the best valvolines in the city

Nov 05, 2024

Always professional and fast

Nov 05, 2024

Everyone was very professional. Chloe and Nick got me in and out pretty quickly.

Nov 05, 2024

Fast and friendly They will suggest extra services but are not pushy about it, very considerate and professional team, Jeff, Lloyd, others all great

Nov 05, 2024

Great job !

Nov 05, 2024

Haley and the team are super professional & quick! I will definitely come back for my next oil change. Highly recommend

Nov 05, 2024

Perfect service & open at 7:30 am - NO WAIT.

Nov 05, 2024

Staff was friendly, knowledgeable and helpful with any questions I had. Service was explained before it was done and employees were quick and very polite.

Nov 05, 2024

Very friendly crew.

Oct 05, 2024

Always goes above and beyond to help you

Oct 05, 2024

I always feel they are nice and knowledgeable and give me great service!

Oct 05, 2024

Quick service. Polite employees. Recommended.

Oct 05, 2024

Quick, easy and hreat customer service.

Oct 05, 2024

The employees are always friendly, and efficient

Oct 05, 2024

The manager Hayley at the Bardstown Rd Louisville KY location was extremely friendly and helpful. It was the first time I’ve been to Valvoline in a long time but will be back because of the service Hayley and the staff provided!

Oct 05, 2024

The staff was very professional and friendly, keeping me well informed throughout the process, going above and beyond to communicate on timing.

Oct 05, 2024

Very professional and helpful.

Oct 05, 2024

Very quick and efficient! Super nice

Sep 05, 2024

Fast and friendly! The techs are enthusiastic and knowledgeable.

Sep 05, 2024

I was here just today, Haley is amazing. I find the vest service here. I'll keep bringing my car back for sure.

Sep 05, 2024

Let me start off by saying I usually go to a Walmart Service Center for cheap full synth oil changes, but after waiting 2.5+ hrs last time, I wanted to try somewhere new. This was my first time at a Valvoline and I was helped by Veronica and Seph. Best oil change experience I've ever had. Veronica was kind, chatty, straightforward and not pushy with extras which I really like. Seph was quick and knowledgeable and they both vocalized what they were doing the whole time. In and out in around 20 minutes!! Wow. They just secured themselves a repeat customer for as long as I live in Louisville. You need to keep Veronica and Seph for a very long time!! Thanks guys.

Sep 05, 2024

Received the best service getting a low tire filled this morning. Jacob was wonderful to interact with. Will absolutely be back.

Sep 05, 2024

The manager is amazing. 10/10 recommend her and this place. Friendly and fast and fair pricing.

Sep 05, 2024

The service tech for my bay was more interested in upselling me on their injector cleaning agent and getting me to agree to a transmission flush than my oil service. I checked my receipt print out, and many items marked and checked were never done, including tire pressure. Later I also found that the cover on my air filter was left open. I've now rechecked my entire engine to make sure nothing else was missed or left pen. I've been going here for years, but after this last visit I will be looking for a new service company. Please do better valvoline!!