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Valvoline Instant Oil Change

5

4

3

2

1

4.2
(434 reviews)
Review highlights

"Very long wait time but once in the bay they were very nice and thorough. This was the New Cut location"

"Great service price was a little bit more than I thought but I had a coupon"

"Staff refused to serve me during their open hours."


Overview

Categories

Oil change service, Auto air conditioning service


Hours

Sunday

10:00 AM - 6:00 PM

Monday

8:00 AM - 7:00 PM

Tuesday

8:00 AM - 7:00 PM

Wednesday

8:00 AM - 7:00 PM

Thursday

8:00 AM - 7:00 PM

Friday

8:00 AM - 7:00 PM

Saturday

8:00 AM - 5:00 PM


Description

For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Louisville.


Reviews

Dec 04, 2024

Courteous. Quick. Efficient. Thorough.


Nov 23, 2024

They always do a good job and are thorough and take care of B2 Clean Pressure Washing truck and get me in and out quick. The question below says "where you pressured to purchase upgrades or additional services" The only answer choice is Yes or No, it was neither. I was asked politely but not pressured. So yes they ask but no they didn't harass me. So not sure how to answer that targeted question?


Nov 16, 2024

Quick and friendly


Nov 07, 2024

Awesome services.. !!! 100 percent recommended!!!!


Nov 07, 2024

Tae and Angel were awesome! I will be back


Nov 07, 2024

They doin great job and fast


Nov 07, 2024

The guys were friendly and didn't try to up sale me on any additional items. The wait was relatively short and I had an awesome coupon that saved me money on this visit.


Oct 06, 2024

Everyone is so pleasant and informative.


Oct 06, 2024

Excellent! They really know all about cars!


Oct 06, 2024

Great to deal with


Sep 06, 2024

Staff refused to serve me during their open hours. Told me they already started their closing procedure early. I had this specific experience at this location before 4 years ago. When I went into leave them this review I already saw I left a one star then. Apparently nothing has changed in 4 years. This place reeks of bad management.


Sep 06, 2024

Super helpful and quick


Aug 06, 2024

I had a terrible experience with Tommy, the “store manager”. After I had my car services done at this location, my car started leaking a bunch of water inside the floor. I had to spend $160 at my dealership to get it fixed, and dealership put in the receipt that “replaced cabin air filter for filter installed wrong causing debris to get inside of box & clog up the drain”. This air filter was taken out when Valvoline staff asked me if I want it replaced, and it still looked clean to me, so I said no, and they put it back. But they put it back incorrectly which changed it from square shape to bow shape, that in turns squeezed the drain and caused drainage backup into the inside of the car. This shouldn’t have happened and I shouldn’t have had to pay for this car repair bill. But once I tried to work this out with Tommy, the manager of this Valvoline, he was very rude and unprofessional. Instead of listening to my explanation of what happened, Tommy kept talking over me and he said that even if the worker installed the part wrong, it had nothing to do with it. When I offered to send him the documents (car repair receipt with explanation, photo of the air filter that’s bow-shaped instead of squared), Tommy said that he wasn’t going to look at it. That really pissed me off, because I wasn’t listened to, I wasn’t given a chance to explain my case, and I wasn’t even allowed to send him my evidence. At the end when I saw no chance of getting this resolved by Tommy, I told him that I was going to take it up to Corporate, and Tommy said he was “corporate.” I go to this Valvoline often, and I do not believe that this unprofessional behavior should represent Valvoline, nor should it be tolerated by Valvoline.


Aug 06, 2024

This is the worst oil changing place I have ever been to. They talked my wife into having a radiator flush and blew out the upper seal in my radiator and hurried up to top it off after only about 10 seconds they said they were done. I had to have my radiator replaced and it cost me over $500. The licensed machinic showed me that they couldn't have even flushed it or even changed out the old antifreeze because it was crudded up with quick seal. Where they tried to hurry up and seal the leak before we noticed it. I have had 4 other licensed machinics look at it and they all told me the same thing. I called and talked to a manager at this shop he bluntly told me that it isn't their fault that I have a van over 4 years old and that I would have to deal with it.


Aug 06, 2024

Great customer service experience!


Aug 06, 2024

I have to say this is my favorite oil change spot. People are always nice, quick and polite. I've been coming here for years and will keep coming.


Jul 06, 2024

I pulled up, waited about 10 minutes just to get my tires filled up, another MAN pulls up after me and they went over to him and asked what he needed done, and never once came over to me and asked what I needed help with. My window was down, we made eye contact several times, and I left, went down the street to the other oil change place, and they filled my tires up immediately. I will never be going back to this misogynistic place. Ladies, take your business elsewhere.


Jul 06, 2024

Muy buena atención. Incluso no hablo inglés y ellos fueron muy amables. The best


Jul 06, 2024

They do a amazing job at 3rd street


Jun 06, 2024

Everyone and I mean everyone was absolutely wonderful!!!!! Stayed open for me as I had to come from one location to another because my home location was out of filters. All the guys here working is phenomenal!!!


Jun 06, 2024

Excellent, efficient service everytime! Team members are friendly and personable.


Jun 06, 2024

I always go to change oil here . But Last two weeks ago , I went to change oil and transmission fluid . They lost the dipstick that checking fluid stick in when I checked engine. They don’t care and professional..


May 06, 2024

Customer Service was great, explained all problems.


May 06, 2024

I think this location is great. Always quick and courteous.


May 06, 2024

We went about 30 minutes before close and the guy there basically was so mean and rude about it. He asked “why would you wait this long to get an oil change? Why didn’t you come earlier?” We left and went down the road to be helped by Strickland Brothers. They were so nice and helpful, unlike Valvoline.


May 06, 2024

Went in to see if I need an oil change, I was told I didn’t need one atm, they topped off my washer fluid and aired my tires. I didn’t even make it two miles down the road when all the sudden all the air in my front passenger tire came out and I had a flat I called the store the manager came said looks like he loosened up the tire air valve and that’s probably why all they air came out. At this point I’m out in the middle of the street on nothing but rim due to there mistake made I was told their hands were tired and they couldn’t do anything unless I drove back to the store I was left with no transportation and my child stuck with me and they didn’t care I had to call off work and was stuck for several more hours. No assistance was offered and no responsibility was taken. They are a joke and mess peoples cars up daily!! Literally the manager words were “unless you can drive it on rim back to the store our hands are tied” !!


Apr 06, 2024

Quick service. Friendly and knowledgeable folks.


Apr 06, 2024

Showed up 10 minutes before close. They waited until 2 minutes before close to come and tell me they couldn’t change my oil. If you’re there before close you should get serviced otherwise post your close time a half hour earlier.