Valvoline Instant Oil Change

Nov 21, 2024

They were so incredibly kind and patient with me when I came for an oil change. They told me how to get the best deals & coupons and explained every service with expertise. I don't know anything about cars, and this kind of chore brings me a lot of anxiety. They made it so easy. I'd highly recommend this location.

Nov 05, 2024

My wife stopped in for a routine oil change at the 8601 Citadel Way (Stony Brook) location and they got halfway through the oil change and realized they didn't have the right filter to finish. They sent her to the 3820 S Hurstbourne Pkwy store and they started over and completed the oil change. Wife comes home parks in the driveway and goes about her day only to come out later to a pool of oil. She returned and the store and they "fixed" it for her and refunded her money. However ever since we've had a slow drip in the garage. I just took the car to the shop today and they said the oil pan was over tightened which cracked it causing the leak. $600 repair (and another oil change two weeks after the last). Thanks Valvoline for that lovely repair bill. We've never had a single drip of oil before this visit. What a joke of an experience this was. This four car family will finding a new place to give our business to. This was a multi-store incident so this will be posted at both places because I can't pinpoint which store deserves the blame if not both.

Oct 05, 2024

Always fast and easy

Oct 05, 2024

Great service. Highly knowledgeable and courteous mechanics. Most importantly honest diagnoses and estimates.

Oct 05, 2024

They get the job done, but don’t ask about anything else. They’ll tell you that your coolant levels have nothing to do with AC 😂

Sep 05, 2024

Great experience, they were quick and efficient!

Sep 05, 2024

Great service and team.

Aug 05, 2024

Great experience today getting my oil changed. Very short wait and everything was done smoothly. Process was easily done but not rushed. They answered all my questions and honored my coupon. Different services were offered for my car buy I was just getting an oil change for the next trip.

Aug 05, 2024

Great service! Lizzy was very helpful and a hard worker and thoughtful to recommend certain needs for my vehicle!

Aug 05, 2024

James is fantastic

Jul 05, 2024

GREAT

Jul 05, 2024

I took my daughter‘s2012 Kia Sedona Van to this Valvoline Center on June 20, 2024. They were fast and I assumed they knew what they were doing. The van sat in the garage for 4 days before she drove it. When she moved it on June 24, 2024, there was a huge puddle of oil underneath. I called this shop and told them and said I was bringing it back. Something was wrong. We didn’t have an oil leak before. My daughter took it back. They looked at it and said we had a leak around the transmission seal. It was not an oil leak. I know the difference between oil and transmission fluid. So I took it to my mechanic. There was oil blown all over the underside . The oil was 1/2 quart low and the transmission fluid level was normal. So they cleaned the underside completely. So they could determine where the oil was coming from. They saw that oil was dripping from the oil filter. They replaced the oil filter. They drove it and ran it, checking for leaks. It was dry. Long story short, it was an oil leak from an oil filter that This Valvoline Center just replaced. The thing that concerns me the most is they can’t recognize “oil” from transmission fluid!!! I will definitely NOT be returning to this Valvoline. (The photos are the oil on garage floor under van and when my daughter took it back to Valvoline, after discovering the puddle).

Jul 05, 2024

They have some of the best customer service, everyone was super nice and I will definitely be back! Thanks Valvoline!

May 05, 2024

Great service and no pressure to purchase additional services

May 05, 2024

I have used this service at this location for many years. The service has always been excellent- fast, efficient, friendly.

May 05, 2024

The people there are so nice and friendly they went beyond expectations. The manager was so very nice and helpful. Thanks again! GOD bless you all!!!!!!!

Apr 05, 2024

Alan + Jacob were so incredibly friendly and helpful! Five star service. I have been to alot of Valvoline locations and this one was by far the cleanest and most well managed location I have ever seen.

Apr 05, 2024

Very good service. 👍 thanks

Mar 05, 2024

Jacob was very friendly and knowledgable Great service!

Mar 05, 2024

Left my airbox off, and filter hanging out. My wife took our transit van in for an oil change, and trying for an up sale, they pulled the air filter and showed it to her which is fine. She mentioned them having to get three technicians over there to reinstall the airbox which made me question their competence, so I double checked their work. They left all the clips undone on the box, left the filter halfway hanging out, and broke the trim piece above it. Basically, they just gave up and set stuff back in there and shut the hood and hoped for the best. I don’t want a refund and I don’t want a free oil change. Proper training and oversight needs to be implemented. This could have left us with a very hefty bill. Please pay attention. If you can’t figure it out, resort to a YouTube video at the very least.

Mar 05, 2024

Very professional and quick even though they were shorthanded

Feb 05, 2024

They took good care of me, but the prices have skyrocketed in the last few years!

Jan 05, 2024

I’ll never go back. Got my F-150 oil changed. They halfway attached the skid plate. I got home and noticed it hanging down. I took it back to have fixed and they put a rubber band on it. It started hanging down again. I would highly recommend NOT getting serviced here. It’s not the first time I’ve had bad service at Valvoline locations. Same thing happened in Michigan. From now on dealership will be the only place touching my truck. Incredibly DISAPPOINTED customer here. Save your money.

Dec 05, 2023

Fantastic service from Keaton and John. These men deserve a raise! In a world where service is unfriendly, uncaring and down right sleazy, I could not believe how courteous and helpful these young men were. I will be back here for my next oil change.

Dec 05, 2023

Nice place!!

Dec 05, 2023

Oil change went well and staff very polite but the end result cost me over an hour . After leaving my check engine light came on so I had to stop by and auto parts store to get a scan which reports about 5 different codes so I decided to go back to the original source ( Valvoline) . I asked to speak with a manager who popped the hood to see the exhaust was left unplugged. Once the plug was inserted he had to reset the computer.

Dec 05, 2023

Quick and professional. Just what you want when getting your oil changed.

Dec 05, 2023

Super las Atenciones !! , Adam excelente su trabajo, explica super bien y muy claro y preciso ( también su compañero )

Dec 05, 2023

They were friendly and fast!