Valvoline Instant Oil Change

Nov 29, 2024

Javi and his crew were awesome. They explained everything to me and service was phenomenal.

Nov 22, 2024

As always great service! Professional and friendly.... Oil change and wipers changed today! The crew at this location are one of the best I have visited... Thanks for a great experience!

Nov 22, 2024

Inviting, kind, and fast service Helpful and informative

Nov 22, 2024

This morning I'm on my way to work and I smell burning somewhere in my car so I don't know what's going on so I came to the Valvoline to check if maybe the car out of the coolant, and cause I usually go to Valvoline for oil change , they've really good service, but not this time. After get in line and wait 30 minutes, we have the 1 of the white guy, wearing glasses, came over and ask so we said we don't need oil change and I smell the burning in my car, he doesn't let me finish my talk and said they don't do any checking over if they do the checking we have to pay $34.99. I'm not upset cause the money or anything we have to pay but I'm upset cause the way he star to talk to me. I have to driver over to the freeway if I want to come to work so when I feel something wrong I try to stop by the place can help me check my car cause it's for my safety and people on the street safety too. At least they don't fix it but they know what is going on then I know should I able to drive or not. I usually tip good cause I appreciate what people did. However the way that he do with the customer service is not good. After I agree to pay and my behavior little mad, he star to check my oil and coolant and he did explain why the car smell burning for me ( thank you) . I'm calm down and I do talk polite way to him. But again when I ask do you know where I can change that stuff he said he don't know, I'm fine, and I said I'll pay for that he don't understand and he thought that I keep ask him how much they charge if they fix it. I don't wanna talk anymore so I just paid and gone. Customer service job is not easy, you will meet a lot of people all day. But at least you have to be nice with them if they need help and polite to you. Thanks. Never see you again.

Nov 06, 2024

Armando was very kind and helpful! The team flushed my radiator quickly and effectively.

Nov 06, 2024

I took my Van for oil change and they did a terrible job even on my way out of the place i lost all my motor oil and now my motor nocking real bad..i have a claim number but they don't do anything to resorve the problem..is all ready 1month and two weeks for the issue with my Van and they don't care about it..I guess my next step is taking with my lawyer!! This is my only vehicle i need answer now to get this problem resolve now.i'm tire to hear the same answer every time i call..😡😡

Nov 06, 2024

Wonderful service and fast. Workers are kind and communicative when it comes to the vehicle’s needs. Honest and won’t attempt to take advantage of me for more profits.

Nov 06, 2024

Friendly and helpful. Will be back

Nov 06, 2024

Great service great staff highly recommend

Nov 06, 2024

I went in to get my oil changed today and everything was amazing! The boys who fixed up my car were very nice and explained everything. The one who took my car info made sure to let me know what was going on. They guided me in the shop and out and were very professional. They didn’t push any product or services just gave me a recommendation sheet for what needs to be looked at. The boys who worked on my car were Wayne and Tanner! Thank you for the pleasant experience! I was nervous because I don’t go somewhere very often to get my oil changed and they helped so much! Definitely 10/10 would go again!

Oct 06, 2024

Excellent customer service experience with the workers

Oct 06, 2024

Good service. Look for coupons, you'll save some money

Oct 06, 2024

Great customer service from the bringing to end! Dylan, Tanner & Jesirey are awesome!

Oct 06, 2024

I am SO THANKFUL for Cornelius and the team at this location!! I had been turned away from two other locations as I was told that the tool needed to remove my oil filter for my vehicle was not available😳. I eventually tried this location as I had a coupon to redeem & had been driving with no oil in my vehicle due to the first location draining my oil BEFORE telling me that they couldn’t complete the task! Once I explained my plight to Cornelius he ASSURED me that I wouldn’t have to go elsewhere. The oil change was completed efficiently and the staff showed empathy for my having been sent away from two other locations. The 25 minutes drive for me to this location is worth it for the service provided. I gave a 4 Star rating because my oil change sensor wasn’t reset so I had to visit the dealership for help but I’m sure it was an oversight. Thanks to them for the knowledge and professionalism!! 👏🏽👏🏽

Oct 06, 2024

My Girlfriend had unfortunately had a flat tire and pulled into this Valvoline for help. Tanner, Javi, and Wayne were all extremely helpful in trying to get it patched up best they could so we could at least make it to place to get it fixed. This saved us money and time for what could’ve been a much more worse situation and without them we probably would have had to get it towed and repaired even more. Thank you to them for all their help with what they could when they had free time after being done with customers!

Oct 06, 2024

Price gouging at its finest! I paid double the amount here for an oil change and no tire rotation then I would have at the dealership. $77 at the dealership versus $150 here. Just go to the dealership and wait the 1 hr! Other then that customer service was super friendly and pleasurable

Oct 06, 2024

Rip off Lil Peep from shein thinks it’s funny to randomly scare customers in the middle of their oil changes because it’s “spooky season” you would think the person that looks like they need therapy would know a thing or two about anxiety or ptsd

Sep 06, 2024

Javi was so polite and helpful! Excellent explanations and service. Valvoline location at 112 S. 68th Street. West Allis, WI. Kudos to the efficient team!

Sep 06, 2024

Very helpful staff made waiting enjoyable very funny and knowledgeable; even thought they were out of the filter I needed they tried to at least clean my old one until I could go and get it replaced. Javi and Wayne were awesome!!!

Sep 06, 2024

Went for an oil change. Worst service ever! Armando was rude,belligerent, and unprofessional. Service was rushed and half done. Services stated on receipt that were not done,couldn’t even reset my oil change odometer,just rudely handed me a receipt with the oil change sticker attached to it, rushed me out by having me back out through the entrance. Cursing throughout the whole appointment,complaining about being short staffed. When I refused his upsales,he appeared frustrated, was very rude. I will not be returning to this location and don’t recommend it.

Sep 06, 2024

Went this morning, 9/5/24, around 11:45 am. Only 1 car ahead of me and about a 30 second wait. I was really nervous because I hadn’t had an oil change in 13 months but the team working joked with me and made me feel comfortable. The air filter was shown to me and explained that it looked good, no need to replace. I decided to upgrade to the middle line oil and asked about a coupon I had. I was really excited that they let me use it. They filled my tires with air, checked all of lights and fluid and I was out of there exceptionally fast. Even though I live near UWM I will continue to visit this location. Job well done!

Aug 06, 2024

***Employee says everyone gets oil leaks after oil changes with conventional at this location. Seems like what was once a good place is full of wanna be $17/hr mechanics. I go in there and he comments that my alternator is super old. I got it at the end of 2020. Then he points out that there is oil on the top of my engine and my car has oil leaks. I checked the dip stick and levels were fine. i park on a new slab and i NEVER have any leaks. what they saw was probably overspray from when i put bedliner under my car. This is after i said i don't want any inspection or anything else than an oil change and filter. he was a jerk and made a comment and still did it. I told him I do not want him doing anything and he shook his head and continued looking at stuff that is meant for mechanics to inspect. Then it gets worse. They say that conventional oil is cheap and all the cars that get it are leaking. and i said how the hell is that possible? he says he doesn't know but all the cars that get it from there are having oil leaks. then he says there's a lawsuit from a lady and his boss won't let them put oil in my car because of the issues. I then went to take 5 oil change I drove for 5 hours straight to my new home with no issue. Furthermore I rarely drive this car and I had it checked by a mechanic 6 months earlier. Anyways, since the employee says everyone at this location gets oil leaks, I suggest not going to this location. Just based on THAT ridiculous statement, I recommend stay away! I used to batch mix automotive oil. conventional oil is fine for cars and does NOT cause leaks. Go to a place with people that put oil in instead of people who know nothing about cars.

Aug 06, 2024

DO NOT GO HERE FOR EMISSIONS TESTING. Despite Google including the "emissions" tag, this location and NONE of the Valvoline's in Milwaukee do emissions testing. At first I thought it was just false advertising to get business but I see now that there is no way to remove review tags on Google, even for an experienced Google reviewer. This needs to change.

Aug 06, 2024

Great job. Service with a smile. Very professional

Aug 06, 2024

I have been coming to this location for over a year now because I always have an excellent experience. They are always very kind and courteous, knowledgeable and efficient in their work! Shout out to Dylan and Vanessa- thank you!

Aug 06, 2024

Nothing but great things to say about these guys. They were professional and went above and beyond in their service. It is much appreciated!

Jul 06, 2024

Always great service!

Jul 06, 2024

I always have an excellent experience here. The team is efficient and enthusiastic. I feel well taken care of which is why this is one of my go-to Valvoline spots.

Jul 06, 2024

I love this place everyone is super nice. 🙏

Jul 06, 2024

Javi was awesome! The whole team was great really but we loved Javi he was hilarious he made us laugh he was super super nice VERY helpful we stan Javi and the 68th street crew 10/10 will be back for my next oil change with them!!!

Jul 06, 2024

STAY AWAY!! DON’T LET THESE PEOPLE TOUCH YOUR CAR!!! We have been going there on and off for years and have never received anything better that mediocre customer service, but it’s just an oil change, they’re close, and they offered an AARP discount so my wife went. But never again. She drives a 2014 Chevy with less than 70k on the odometer. The tech told my wife that the only oil he would put in a vehicle this age with such high mileage was the synthetic. She said we never use synthetic and he became very “assertive”, saying it is the only oil I will put in this car! She felt bullied into making a decision. He did not mention that it was more expensive and the bill came to $119.00! Then he told her the vehicle had a “massive transmission leak” which was completely untrue! Upon check out she presented her phone with the AARP discount QR on the screen, he told her they did not accept it. She pointed out that on the screen it said Valvoline, but he continued arguing that the discount was not valid. She would not hand over payment until he scanned the QR, of course it was recognized by their system and she received the discount. We reached out to Vavoline not just because of her terrible experience but also now we have to keep using synthetic oil, which is something I’ve never used and have never intended to. They have not returned my correspondence. DO NOT TAKE YOUR CAR HERE!!

Jul 06, 2024

They are lucky to be in business. The lube techs that they employ are clearly not capable of putting on an oil filter correctly. This is completely unacceptable. It’s as if they instructed them to use an impact to fasten the oil filters. I should be talking to an attorney… the male threads on the oil filter housing are now almost unusable.

Jul 06, 2024

Troy was amazing ! The customer service he provided was like no other ! He really engaged with me and was so nice ! Def recommend coming here !