Valvoline Instant Oil Change

Nov 29, 2024

Friendly and accurate fast service. I go here often and always receive great service!!

Nov 29, 2024

I was asked about other services and or replacement parts but l never felt pressured if I declined.

Nov 22, 2024

Only place I will take my vehicles for oil changes! Very friendly staff. New management from last time I was in and it shows! Highly recommend! Thank you.

Nov 15, 2024

Downloaded a coupon from the website for $10 off an oil change. As usual, service was completed within 15 to 20 minutes

Nov 15, 2024

Fast and efficient

Nov 15, 2024

I’m still here but couldn’t wait to rave about the excellent customer service of Dana! She was a ray of sunshine on this rainy day! I feel like some one her age should brighten up more of your garages! Thanks Dana and crew for a wonderful experience !

Nov 06, 2024

DO NOT USE VALVOLINE!!!! THEY RUINED MY TRANSMISSION! This Valvoline recommended I do a transmission fluid change. I have a newer Mazda that can only use ATF-FZ and they used ATF (they claim it is universal but IT IS NOT). Over time it has ruined my transmission and now have to pay $7,000 to replace it and Valvoline is trying to get out of it! Do not be SCAMMED by this COMPANY! THEY ARE HORRIBLE!

Nov 06, 2024

Incompetent and dishonest. I paid for transmission fluid service, but the next time I drove it was shifting hard and pouring (not leaking) transmission fluid under vehicle. I took it back the next morning and the shift manager directed me to a transmission shop, where I had to leave it overnight. They cleaned it up and discovered Valvoline didn't drain the old fluid, just added new, so my transmission was over-filled by 10quarts! Good news is it didn't damage anything, bad news is I didn't have my vehicle for 2 days and it cost me $263. I went back to the shop and the manager (Lemain) claimed it was impossible they made a mistake and that I must be at fault. Besides being ridiculous this was insulting. He finally offered to refund the cost of the "service". I filed a complaint, provided documentation and the corporate Cust Service approved my reimbursement. Problem is nothing ever happened. I checked back 3 times. They asked me to resend the receipt a couple times, but then went silent and I never was refunded nor reimbursed. Finally, after 5 weeks I disputed the charge with my credit card and THEN they got back to me. I did speak to the regional manager today, who said that since I disputed the charge that would close the matter. I still lost on the transmission shop charge and loss of my vehicle, etc. At best they are incompetent, but blaming the customer and then lying to me abut refunds just to shut me up tells you all you need to know about Valvoline. Mistakes happen, so just make it right. Instead they did everything wrong and made an enemy. Avoid them at all costs.

Nov 06, 2024

Unbelievably bad service. Got in line with two cars in front of me. Didn't get into the bay for an hour and a half. Was in the bay for over an hour. All I needed was an oil change and then at the end of that is when they offered other services. Didn't do a 18-point inspection like they claim. Had to ask them to check my air tire. Had to ask them to close my hood before I left. They informed me that one of my drain bolts was stripped and they couldn't get a replacement so I would have to go get it myself. I get home and look underneath my vehicle and see they have totally mangled the bolt cuz they didn't use a wrench on it. They used pliers. They totally lied to me. Never going there again. I can't even drive my vehicle until I fix it myself

Oct 06, 2024

It is fairly slow to get your oil changed. Employees are Friendly, just not very fast

Oct 06, 2024

It's quick, They are friendly and I my car stays in good shape. The price is fair. I am a woman and I don't feel taken advantage of.

Oct 06, 2024

Poor queue management, broken lift to do my tire rotation (my main reason for getting service), 3 hours in total waiting because of the jockeying around, the broken lift, etc. Grease on the outside of my driver side door. ETC.

Oct 06, 2024

Roger is the man! Lamain made things right 9-11-24 on an unfortunate issue. Much appreciated.

Oct 06, 2024

Thank you so much to this location! I love this place and how helpful they are, they answer all my questions and are so friendly! Also a HUGE thanks to Zander at this location too! I was having a difficult day and was so frustrated with other oil change businesses, I showed up with so many questions for him and he answered all of them! He went above and beyond for me, I appreciate him so much! He was so knowledgeable and friendly! Thank you!!

Oct 06, 2024

They have construction going on. I was passing through the parking lot and one of their customers almost backed into me. They should either put up some signs directing people where to go or close down if they can't handle the construction.

Oct 06, 2024

This is the best place to get your oil changed because they do it so quickly and you don’t even have to get out of your car

Oct 06, 2024

Valvoline quick center was severely understaffed, 2 techs running 3 bays with 1 gal floating to get info and input bill/pay. 40 minutes to get in and 30 minutes for oil change only; asked for tire rotation (2nd time asked for 2 cars) they could not perform. Now after last oil change find two zip ties holding original equipment together, missing door on skid plate cover undercarriage and now an oil leak. No one approached me about modifying my original equipment. Instant was their name but now it’s more like I’ve experienced hour change. 2 years with this place pretty solid performance but last 4 months my experience is worst ever. I’m driving back to my old provider hour away cuz my experience is can’t trust what these guys are doing under my car when I’m not consulted about modifications they’ve made.

Oct 06, 2024

When I arrived I told them I wanted a tire rotation with my oil change. I was told ok. When I paid, the tire rotation wasn't on it. I again said I wanted a tire rotation so they said ok and had me go wait in the waiting room. After a few minutes they came out and said they couldn't rotate my tires because their lift wouldn't go high enough and the regular jack wouldn't work because of my running boards. I have a midsize pickup, if they can't lift it high enough how do they ever do larger vehicles. When I got back in my truck they hadn't even cleared my oil life monitor. Might be ok for an oil change but I wouldn't plan on getting your tires rotated.

Sep 06, 2024

If you want the run around come to this shop! They will sneak unneeded repairs in any way they can. Especially if you don’t look like you know anything about cars. Would give 0 stars if I could. Keep rocking and rolling thieves!

Sep 06, 2024

Professional and efficient service, great staff. Thank you.

Sep 06, 2024

Staff here are so polite and service is quick and thorough.

Sep 06, 2024

This place is my go to for oil changes and other services. The workers are efficient and the main greeter is always nice. I’ve worked with different employees, so it’s not just one person I’ve worked with, and they always give me great service. I don’t see myself going anywhere else for an oil change

Sep 06, 2024

Took a bit over an hour and a half for an oil change. At one point they rearranged the line to service someone who arrived before me ( not a problem) but then they had someone who arrived 10-20 after me get serviced before me. I also had a 10% off coupon and the employee didn’t apply it and said it was too late to apply it because they already charged my card. Overall a pretty bad experience.

Sep 06, 2024

Avoid this place at all costs. Went in for a routine oil change, and unknowingly leaked oil the entire trip back -- the remaining oil ended up leaking on my garage (see pictures). I went through the Valvoline customer service system (they're clearly used to dealing with lots of complaints), only to be eventually told that Valvoline wasn't responsible because they believed the oil was leaking from a part of the engine they "wouldn't have touched". But clearly, someone touched it (and this claim ended up being false -- see the update below). As a result of Valvoline's carelessness, I'm going to be paying who-knows-how-much for potentially major engine repairs. The moral of the story: get your service done at any legitimate local mechanic with an ounce of skill and some sense of accountability. This ended up being an incredibly costly oil change. Update (9/5/2024) - After taking my car to an actual mechanic, he confirmed that the leak was 100% caused by Valvoline -- they installed the oil filter without the O-ring, which the mechanic found had been dropped in the engine somewhere. Incredible incompetence. (Valvoline Instant Oil Change Invoice #233489 - 8/31/24)

Aug 06, 2024

Quick professional and helpful

Aug 06, 2024

Used to be a place of convenience but after today's service will be looking elsewhere. Sat in middle lane for 45-60 minutes and watched 3 cars in 3rd lane plus 2 cars in first lane get serviced. Big white truck pulls up to 3rd lane then switches to 1st lane and a workers comes out to say move back to 3rd. I ask him when they plan on getting me in. He replies oh have you been here long. I laughed and replied are you serious. Tells me they were waiting on a part for car ahead of me. I replied oh so that wouldn't of been a good thing to bring up the second I pulled in. He says probably another 20 minutes and I replied nope you've wasted enough of my time and drove off

Jul 06, 2024

I usually come to this location, but it appears management has turned over. The new manager led horribly, making comments about how he is cool and allows a lot to slide, talking to his staff. I don't want a manager to low things to slide when it comes to care of my vehicle.

Jul 06, 2024

This has historically been my go to oil change spot. However, lately it seems like they take an awfully long time with each vehicle when all bays are in use. In other words, they seem understaffed. I started going elsewhere and am much happier.

Jul 06, 2024

Very Rud To Stand In Front Of Customers Vehicle And Yell At Your Employees About Tools Missing. Could Have Done That In Morning Before Opening For The Day Starts Or In The Evening After Closing. Very Unprofessional Management.

Jul 06, 2024

Wed. July 3rd. Showed up at 7AM. No one with a key around to open. Stopped back 17 min later & still not open.

Apr 06, 2024

Great techs. The wait was just too long for my liking. From the time parked and leaving it was 1hr 20min. I even told the tech I just needed the oil changed and tire pressure checked. They were kind enough to fill my wiper fluid though! Thx!

Apr 06, 2024

The fastest and easiest oil change I’ve ever had. I will definitely be coming back. Highly recommended. Prompt and courteous service.