Valvoline Instant Oil Change

Feb 06, 2025

Demetrius and the team were friendly and efficient. I always have a great visit with the crew at this location. Thanks guys!

Feb 05, 2025

I've been here several times and each time has been a positive experience. I always leave thinking, "I'd like to work here!"(I know nothing about cars!). Always a fun, pleasant crew. Love the coupons, too.

Jan 31, 2025

Staff is extremely friendly and made sure I left smiling. Definitely refreshing to see that kind of enjoyment for one's job.

Jan 31, 2025

These guys are the best. Always clean, and well staffed., in and out easy peasy...

Jan 17, 2025

Everyone is so clearly communicative. The transparency for the more complicated problems, talking each other, and talking to me was very helpful and respectful.

Jan 07, 2025

Fast, polite, and courteous

Jan 07, 2025

Great store, amazing team, quality products, in and out fast!

Jan 07, 2025

I waited 40 minutes for an oil change but they gave me a discount on my charges. Had trouble with my remote start not working and one of the service guys figured out how to make it work. Save me a lot of money that day!

Jan 07, 2025

I went to Jefferson road in Rochester , waited for 30 mins and went inside and waiting for 10 mins and learnt that they don’t do inspections at this location This is terrible why can’t I be addressed in first 10 mins ?

Jan 07, 2025

Long wait

Jan 07, 2025

Shout out to Justin for taking care of my needs on New years eve!! Justin and the whole team where stellar and very informative!!!

Jan 07, 2025

Wish I could give zero stars. Went for an oil change in November. I had battery that was 10 months old. They put their tester on it and told me I needed a new battery. I told them I would take the battery back where I got it from. They had to jump start my battery for me to leave I went 2 miles to bank car would not start when i got done i called and threaten to call police if they did come and jump and /or fix what they did. they came after awhile jumped my battery and still tried to get me to buy a battery from them. I told them absolutely not and that i would even be making a formal complaint. They next day I let Advance Auto test my battery and it is perfectly fine they even emailed me the battery test. I made complaints to Valvoline corperate and BBB, BBB left it to coperate, a month later nothing and my battery connector keeps coming loose leaving me stranded until I get roadside assistance.

Dec 07, 2024

Abysmally slow service. Takes upwards of an hour longer to get into the bays. Employees can't keep track of the order cars arrive and will have people who arrive after cut in front of those who were waiting. Just go to literally any other Valvoline instead of this one, or you'll be waiting all day.

Dec 07, 2024

Oil change was very quick, agents kept me informed, all were pleasant and helpful. Agent coached me on how to get information from my dealer and carfax about what services might have been done but did not show up. I was given information on service options, and was able to make an informed decision about what I needed to do at that moment, and what could be reasonably deferred. They also assisted me in learning how to reset the maintenance alerts that show up on the dashboard. Great service, Great people. Thank you!

Dec 07, 2024

Didn't check lights

Dec 07, 2024

Great service friendly and very fast!

Dec 07, 2024

This operation like a Swiss watch. Friendly and efficient.

Nov 07, 2024

Always the best car care, fluid fills, air pressure tire checks and oil changes. Excellent customer care and recommendations. Best prices with AARP and Coupons through email.

Nov 07, 2024

As we pulled in Charlie made us pull back out because he said the person that pulled in next to us was first. We were already pulled in, not sure how they were ahead of us? Otherwise, went well as usual.

Nov 07, 2024

I’ve gotten all of my oil changes through Valvoline over 15+ years. I was highly disappointed in the highway robbery price. In addition I was willing to pay the extremely high price for oil change, but was then told after sitting in there for 38 minutes that they did not have my oil in stock 5w40. I was beyond livid inside, what a waste of time. Totally not happy.

Oct 07, 2024

Fast efficient friendly service ... and I don't have to get my hands dirty

Oct 07, 2024

I had great service, the workers were kind, and my car was in great shape when I left. My only complaint is that when they replaced my back windshield wiper (I gave permission) the product said on the computer to cost $15-$25 and they said it cost $25. I'm not sure why that is but besides for that I had an amazing experience

Oct 07, 2024

I was sending my husband here to get my oil changes. I assumed since they do oil changes, they would tell him what kind of oil the car needed. WRONG. They have been letting him put conventional oil in a synthetic oil car and never said anything. I am going to take my car back to real professionals who can advise the customer on the right product. I got an oil change today and need to go to the dealer Monday to get this oil out. Waste of money and time .

Oct 07, 2024

Lively and professional service! I’ll be back.

Oct 07, 2024

Quick and professional I appreciate everybody’s hard work at this location on Jefferson Road 👍

Oct 07, 2024

Quick service and friendly staff

Sep 07, 2024

Best-run oil change service I’ve encountered. Friendly and knowledgable staff. Thorough yet efficient service.

Aug 07, 2024

I’m traveling and was about 30 minutes away and wanted to find out how much it would cost for oil change on my RV. I was told they could not tell me a price unless I came in person. What kind of business wont give a general price over the phone?