Valvoline Instant Oil Change

Nov 26, 2024

Great location. Terrible service. Be prepared to wait a loon time before anyone even acknowledges that you exist.

Nov 26, 2024

We always come to this place. They are quick, good with pricing, and very professional!

Nov 24, 2024

They try to do too many things so they dont do any of them very well. Sometimes great and sometimes incredibly slow, mostly just slow. They could better manage expectations if they identified the services requested by those in line. They could then let other people know to avoid the line with people that will take an hour to complete. They could also hire people who don't take so long for simple tasks. I have rotated tire by hand with 1 jack and 2 jack stands faster than the person in front of us yesterday. Update: they are still slow. They also won't honor my coupon. I won't return.

Nov 20, 2024

My place for rego. Inspection. Clean, fast, polite. Tops.

Nov 20, 2024

This was the fastest state inspection I’ve ever received! I didn’t even have to get out of my car.

Nov 13, 2024

We have 3 vehicles in our household and all go to the Stone Oak store. We do mostly inspections and oil changes and the service has been consistently excellent with professional and personable technicians.

Nov 13, 2024

Went for an oil change. Not only they used the wrong oil type that was requested but after filling it, they figured out they could not change the oil filter because they were not able to remove the filter cap. Said sorry but not sorry and sent me on my way with a job half done, but a full receipt. Don't go to this rushed service, go to a garage or to another shop.

Nov 06, 2024

A very professional and quick service. A well coordinated team.

Nov 06, 2024

Friendly and knowledgeable mechanics.

Oct 30, 2024

Excellent service

Oct 30, 2024

Too much chattering going on here. Instead of just getting the job done they were goofing around too much. I was in a vehicle with a 2 year old and 1 year old ,it was very hot & of course we had to turn off the vehicle but with the wait time, the babies were sweating so much and very uncomfortable. Service was finally done we were driving off and our dashboard was giving us the hood was still Open signal meaning she did not properly close our hood. Another thing, the female with blonde hair didn’t even screw a piece back on as the service was “ completed” something told us to stop and check underneath the hood to make sure everything looked good before driving off. After informing the manager about the situation, another female that was right there heard and shook her head and laughed. A disappointment.

Oct 27, 2024

Great service with a sense of humor. Fast!

Oct 27, 2024

Muy agradable servicio, completo, responsable y honesto. Puedes estar ahí en tu carro viendo y esperando la actividad que le están haciendo a tu carro; y eso, da mucha confianza. 👌🏼

Oct 27, 2024

Fast service

Oct 27, 2024

They did a fast and good job

Sep 27, 2024

DO NOT GO HERE. First time at a Valvoline and easily going to be my last. We usually do our own oil changes, but since we’re not close to home nor have the tools ourselves, we decided to bring our Tacoma in for a quick oil change. I am writing this as we are in the bay because we have been here for over an hour. The guy putting the skid plate back on appeared to over torque and break the threads and we’ve sat here with no communication of what was being done to our truck. It was only when we called someone over for them to explain that they were having issues. Finally when they got it on they said they secured it with ZIP TIES. You don’t handle my truck with care and your solution is to zip tie it rather than replace the part that got broken. It is now more money out of my pocket because they told us they “don’t have the part” to replace it. They told us to go buy a new part and they’ll put it in “next time” but we have no intention on coming back. Would have rather went out and bought everything I needed to do it myself. So extremely disappointed. UPDATE: went to the Toyota dealership immediately after to get a new bolt to replace the one they broke. We were informed that there is no such thing as a “fastener” that Valvoline said was broken. It is instead welded to the frame. So we confirmed that Valvoline lied and did in fact strip the thread when they were putting the bolt back on.

Sep 27, 2024

Every time I come here, EVERY TIME, there are just a few cars here. Every time they complete a few cars ahead of me which is normal and then I get my chance to pull in the bay. At this time they usually complete between 3-5 other cars in the other bays. Usually 4-5. I usually am only getting an oil change also. How do I always pull the short stick here?? Do I just get the slow employees? If you come here plan to come at the same time as me because you will get excellent fast service. Meanwhile I will be there for about an hour and a half. Far from an “instant” oil change.

Sep 27, 2024

Excellent costumer service ! The manager is very nice and kind . Brian is great also ! Been taking my car here for several years now. .

Sep 27, 2024

Great service! Thank you so much!!!

Sep 27, 2024

Great service. Very helpful person that changed my oil.

Sep 27, 2024

I have never had a longer wait for a simple service. The car ahead of me did not move for at least 40 minutes until I had to go. I would have appreciated the courtesy of not having to ask what the hold up is myself.

Sep 27, 2024

Musical cars!! This used to be my “go to place” for oil change/inspections but that just changed. Large black man (supervisor?), moved me 3 times behind other cars that were behind me. I finally gave up and drove out. I suggest go elsewhere. (9-11-24)

Sep 27, 2024

Quick and efficient

Sep 27, 2024

Quick and friendly, keep coming back. Good service and solid pricing, trustworthy with good quality control.

Sep 27, 2024

Spent over hour waiting and the oil change absolute crap job will NEVER come back to this dump.

Sep 27, 2024

Terrible Experience.. super slow and very bad customer service. Will not be going back here. Don't show up unless you have 3 hours to spare ... The manager on duty is the worse.. also.. no communication within the team.. skipped me several times on my motorcycle cause they forgot about me..

Aug 27, 2024

A fine place for a $7 safety inspection and to get an oil change…oil not cheap anymore… no choice of oil brands, for each grade they have one brand one type, not inexpensive…going synthetic even higher of course…military discount..friendly too

Aug 27, 2024

I have 3 cars that i get safety inspections done for here. So quick(in and out). The service was so good I will come back for oil change and tire rotation.