Valvoline Instant Oil Change

Nov 14, 2024

By far the worst service I could have gotten. It costs me $117 for an oil change and I assumed they'd do a multipoint inspection on my car, like every business would have done. But they don't. They only top off your oils. I should have gone to Jiffy Lube. It would have been a few bucks cheaper and I'd actually know how my cars doing. Don't come here. The staff wasn't particularly helpful either. They kept talking over one another and I was left completely confused.

Nov 05, 2024

Customer Service and Recommendations are optimal.

Oct 05, 2024

I was in and out very quickly, despite the heat (104 degrees) the service technicians were very professional and courteous, very meticulous for every task they were performing in my vehicle. I am very pleased with this branch.

Oct 05, 2024

Jesus was very helpful thx

Oct 05, 2024

Quick service. Employee was knowledgeable.

Oct 05, 2024

They were fast and professional didn’t waste time at all!

Oct 05, 2024

Vialette is a real one. I was having an off day and literally everything frustrated me. I came in for an oil change she was really nice and her hair pretty awesome 😎 (dark blue). I had been driving around for weeks with no brake lights but I had the replacement. I had been told they don't do that and I just haven't found the time and she just had me put the trunk and changed them for me. Not even part of her job description. It's small but it really meant a lot to me. This is my favorite Valvoline to go to. The other one sucks buckets o a$$ 😒 I've had only 1 good experience there in the 5 years I've been living here. This is the place. Also give this woman a bonus or something because she has been consistent every time I've encountered her

Jul 05, 2024

Fast quality service

Jul 05, 2024

I’ve been here a couple times for oil change service and both have been streamlined and easy. Most recently Vianet and Taylor helped me and really went above and beyond with help. They found some additional things which needed maintenance and I they didn’t pressure me to act. Their service was so honest and kind, I decided to return later in the day for additional services once I had a chance to think about it.

Jul 05, 2024

Today, I had an oil change at Valvoline, and I was truly impressed by Mark and Talil. They were extremely professional, attentive, and friendly. Their warm smiles and positive attitudes made my experience even better. They took the time to explain everything clearly and ensured I was well-informed. Mark and Talil exemplify outstanding customer service and are a true asset to Valvoline. Thank you both for making my visit so enjoyable!

Jun 05, 2024

Professional and attentive outstanding quality of service,I would definitely tell friends and family

Jun 05, 2024

The staff here is very nice. They do the service quickly and interact with you very well. The only thing is that they didn't offer to reset my oil indicator, but in my car, there's an easy menu option for that - if your car has a more complex procedure, be sure to ask for it!

Jun 05, 2024

Updated experience - June 2024: I went for an oil change and couldn't have been happier! The team was helpful, happy, and efficient. First experience - I showed up at 5:25pm and was told they decided to close early that day. The advertised closing time was 6pm. There were no cars being serviced at the time and I saw at least four guys.

Jun 05, 2024

the crew was super friendly and explained alot they where super quick mabey 10 minutes? alittle less they explained the prices offered any services my only issue is that my oil notification is still on even though its changed 4 days ago i will go make sure everythings okay later

May 05, 2024

The service and getting it done was just fine, but the 3 stars are explained below. I love the convenience of just driving up and sitting there while I get an oil change. I hate saying "I just want an oil change" and then I have to sit there while they try and upsell two hundred other things. I understand a lot of those things are important, but all I want is an oil change so let's just let me sit there, lol. That's why 3 stars.

Apr 05, 2024

I took my car in for an oil change. There was nothing wrong with my car at all. Just went in for maintenance. I was offered an upsell to do a radiator flush even though they did say it wasn’t due through the mileage yet. I don’t drive my car much as I do work from home. I said no thank you I was just there for an oil change. Long story short. I drove home after. Didn’t use my car the next day at all. The 2nd day I did drive about 15 miles and went back home. 3rd day I’m take a drive within 20 minutes I see my temperature gauge shoot up. I turned around and drove right back home since I wasn’t far. There is no unusual noise, no stem or smoke from the engine hood, I see no leaks. I allowed the car to sit over night. I pop the hood in the morning and there is no coolant and I see a small cut/rip in the hose. I know something was done to my car here. I had never had a overheating issue. Never had an issue with the car under my ownership. I had a month prior got my brakes changed by a mechanic and had him inspect my car for me since the car was a few months new to me. Now I’m being told that my car has blown a head gasket due to the coolant and it caused issues to the engine. I’m waiting on a 2nd opinion to verify that my engine is indeed needing to be replaced. I would not recommend this place. I find it very shady and will definitely look into my options legally. I seen something similar happened to a Valvoline client in Texas. Seems like I am not the only one this has happened to.

Mar 05, 2024

Hands-down the best experience that I have had with an oil change place. They are extremely polite, thorough, are very clear with what they are offering you, and the DO NOT try to upsell you. I've never written a review for a chain like this, but it was great and I will be coming back in a few thousand miles. They will go by the manufacturer's recommendations for replacing parts and fluids. They'll tell you that, but they won't pressure you. A quick google search for your make and model will indicate other opinions on how regularly you need to do this stuff, so do that before you pull in, and you'll have a better idea of what you should and shouldn't pay for. Took me 30 minutes total, which included waiting ~15 minutes in line for them to finish with the car ahead of me. It was ~$200 between oil, oil filter, air filter x2, tire rotation, and labor. I declined all of the fluid replacements they offered. Do I know how to do all of these things for a lot less money? Yes. How long would it have taken? A lot more than 30 minutes, between heading to autozone, replacing the parts, jacking up the car and swapping all the tires by hand, and then having to dispose of the used oil.

Feb 05, 2024

To long of a waitand to long for the service

Jan 05, 2024

The service the team provided was excellent. I highly recommend giving them a try. I will definitely be returning.

Dec 05, 2023

The best customer service hands down. I’ve been here multiple times and Isai goes above and beyond with checking lights, coolant, filters etc. very very personable and welcoming. Fast, convenient and awesome!

Dec 05, 2023

After the oil change was done, they had me drive off with the oil pan not screwed back on securely that the front part of the oil pan fell and started grinding and getting scratched up in mid traffic to where I couldn't just stop driving and scared my kids. They fixed thier mistake, but didn't offer a discount, replace the oil pan or a not charge for the oil change. At the end of the day, I ended up paying full price and ended up with an oil pan that has damage to it.

Dec 05, 2023

Jason / Viane and the crew were pretty chill / nice. Just got a simple oil change.