Village Pointe Toyota Service

Jul 07, 2024

Had a very bad expierence. I don't think they are truthful at all to their customers. I had gone on Wednesday to get my brakes checked and oil replacement. I was told my brakes are good. I went thier again on Friday of the same week to replace a missing screw in the undercarriage. The customer service told me the brakes needs replacement, thermostat needs replacement and that I had a wrong battery. I'm not going back here again. You can't trust anyone there.

Mar 07, 2024

Charged for service not agreed to with oil change. Car was not washed or vacuumed

Dec 07, 2023

Great place to go if you love getting scammed! $142 for a tire rotation and oil change.

Dec 07, 2023

Edited: while I appreciate the response to my review, it would be more effective if the number they gave me didn't send me to a full voicemail box. I've tried calling twice and both times no one picked up and it wouldn't let me leave a message. Abysmal service!!!!! Original: I got an oil change here on Saturday, June 10. They also changed the enginee air filter. prior to this, the last time ANYONE even lifted the hood of the car was when I brought it here the last time for an oil change. On Monday, my check engine light came on as well as the stability control/traction warning light. I called the shop and they said it was safe to bring it in as long as the lights were not flashing. On the way in, my car flatlined on a busy road. I had low/no power steering and no power. I managed to guide it onto the shoulder, but then had to call a tow truck to get it to the shop. When they looked at it, they found that the engine air intake line was loose and the clamp had been moved. I had them show me how they change the engine filter and it very clearly showed the line moving. However, they absolutely refuse to acknowledge that they caused the damage and are refusing to reimburse me for towing fees. I talked to the manager and he said they would "work" with me and my insurance company, but that is going on two weeks ago and I've heard nothing. I am absolutely disgusted by their level of service and their ridiculous insistance that this is just a "coincidence". I will NEVER bring my car back.

Dec 07, 2023

Service is great here, just a bit pricier unless you have opted for a care/maintenance plan.

Dec 07, 2022

Had my windows tinted, clear bra added, and whatever it is done to the under carriage. They had the work done as promised and it looks great.

Dec 07, 2022

My girlfriend took her car for an oil change and told her she had a nail in the sidewall. Then they proceeded to tell her if she didn't replace all four tires slee could possibly ruin the transmission. I'm not sure on what planet that is accurate. This is the second supposed nail in the sidewall asked had there. Definitely shady and do not recommend this two pair shop blatantly trying to take advantage of a woman.

Dec 07, 2022

This place is full of liars! Went in & said I wanted just an oil change. They also rotated the tires (could have got it done free with my Discount Tire warranty) and added a fuel cleaner without my approval. Was then told I agreed to it even though I told them I wanted just an oil change. Was told there was nothing they could do about it. Will not be back to a place that blatantly lies and charges for something you tell them not to do.

Dec 07, 2022

Zero stars…took our truck in to get an oil change. Pick the truck up and get onto dodge expressway and realize the driver side mirror is broken. When we stoped to look at it we could obviously see that somebody in the service department had smacked the mirror on a wall. We tried calling the service department that day and could not get anyone to answer a phone. We decided to send an email. We got a response from Kyle Newsom saying they would look at it when we had to bring the truck back in 2 days later as they did not have a part on hand from the first service. Ok….first nobody acknowledged responsibility, no sorry. As a matter of fact they made it seem as if we were at fault. So they take the truck back for service and come back out 2 hrs later. We try the mirror and it’s not working properly. We get Kyle and another employee to take a look..they say that the mirror motor is out. “Caused by us holding the directional button down”…say what? They tell us $700 to fix. What a joke!!! So if you like getting your vehicle back all jacked up this is your place!!!

Dec 07, 2021

We are already looking forward to buying our next vehicle from here

Dec 07, 2021

Adam manger came through and struck a deal with me! I get my new Truck Monday.. Wow great business! Im happy, they really dont give up on anyone! I like that business model!

Dec 07, 2021

Dillan Voelker was an awesome salesman! He got me the car I wanted for a reasonable price. All the guys that helped me there were super friendly and professional.

Dec 07, 2021

Donny Bonfiglio was very fun to work with. He kept us engaged and made the experience pleasurable.

Dec 07, 2021

Donny was great! Sold me a car and I didn’t have to trade my soul to leave the lot! I’m off to go run over a few Squirrels in my new car!

Dec 07, 2021

Donny was so helpful and made the car buying process easy and enjoyable! Would definitely recommend this place to a friend.

Dec 07, 2021

Great service

Dec 07, 2021

I was fortunate enough to have Donny Bonfiglio as my sales person. He was extremely helpful and made the process a breeze. I was able to get the vehicle I wanted at a great price. Such great customer service at Village Pointe Toyota!

Dec 07, 2021

I was lucky enough to land Ramy Abaza as my salesperson, and I couldn't have been more pleased! He was instantly someone that I vibed with, as his personality was friendly, fun, and warm. He worked tirelessly to find me a vehicle that suited my situation, and did everything that he could to make a deal work well for me. I'm beyond satisfied with my purchase, and my experience at Toyota Village Pointe! Ramy even went so far as to come all the way to my new apartment that same week, in order to help me move a large dresser into it! What a guy! Thanks, Ramy!!

Dec 07, 2021

It was fast and well done. Got a flat tire. Had it repaired within an hour. Didn't need an appointment. Thank you!

Dec 07, 2021

Prompt and courteous service.