Volkswagen of Downtown LA Service Center

Feb 02, 2025

Worst place to get a car or even get it serviced

Jan 30, 2025

Very professional and thorough. We took our car when it would no longer turn on without a jump start. It took four days to replace our battery and do a few other updates. The team apologized for the delay and gave us a rental on the third day. Martin was our mechanic and he was very professional. I would recommend this service center!

Jan 23, 2025

Great overall experience!

Jan 16, 2025

4 hours passed since my scheduled appointment time, and I’m still waiting for a single tire change. Just one single tire. If you plan visiting make sure you clear your day, get snacks, books, earphones, and a powerbank.

Jan 16, 2025

First off I was given an incorrect timetable of when my car should have been ready. My car ended up staying here two weeks and no progress at all. I was never given any call or communication for countless days. I called the service center various times. I left Danny who is the service manager various voicemails with no calls returned. Terrible communication overall. Also Danny, don’t be putting your phone number here as you don’t answer calls or voicemails.

Jan 09, 2025

Terrible service. Oil change is overpriced. Full inspection wasn’t completed which was the main reason why I went to the dealership to get a full update on my car. I would never come here. Also the customer service from my advisor Maldonado was subpar.

Jan 06, 2025

Anyone who ever dealt with - pun not intended - any dealership for repairs knows how complicated and unpleasant things might get. Wasn't the case with VW of DTLA tho - had my 2015 TDI for a warranty repair, and even though there was a delay due to a part delivery issues, Kosta made sure to provide me with a solution and was great at communicating any news or concerns. Repairs were done well, too, and I'm back on the road!

Jan 06, 2025

Great customer services

Nov 06, 2024

Very ugly service. Brought them my car for an oil change by appointment, they refused to accept it. Said come the next day! How to understand this. I asked for time off from work for this.

Nov 06, 2024

서비스 별로에요 차량 서비스도 없구요 사람이 와도 오던지 말던지 대면대면 하고 사람 찾아다니면 서비스 받는거 물어보구 다니느라 20분 소요 접수 후 두시간 걸린다고 하네요 기다리는 공간도 타이어 냄새가 너무 심해서 공기가 안좋아요 담엔 폭스바겐 안타려구요. 렉서스가 서비스가 좋네요 환경도 좋구요 차량 서비스도 있고

Sep 06, 2024

Martin is very compassionate and caring, I appreciate that he goes the extra mile to help.

Sep 06, 2024

Вежливые и дружелюбные сотрудники, доволен покупкой

Aug 06, 2024

Volkswagen Downtown LA is the worst place I ever visited for auto service. I don’t recommend anyone to go to this dealership. I don’t think they have the right mechanic. What happened to me is, I had a problem with auto stop/start of my VW Tiguan and took to VW dtla. They made a diagnosis and advised me to change the battery (I had never had any problems except the auto stop/start). I trusted them and agreed to change the battery and they changed accordingly. But the problem with the auto stop/start still persists and I went to VW dtla again, told them that the problem is still there and they tested the and changed the battery again. Still no change in with the stop/start, rather this battery failed to start the engine at all which has never been happened before. I went to VW dtla again and I told them what’s happening but this time they refused even to see what happened and requested me to pay for the senseless diagnosis again. As the battery has 4 years warranty they were supposed at least test the battery but they refused to do that. Finally I found out that the battery was broken on top next to the positive terminal, which is impossible to happen after installation. I talk to the manager but no solution. How the mechanic at this big dealer company installed broken battery? How do I trust them to do diagnosis as they didn’t properly address the original problem? I never expected such a big mistake from this dealer.

Jun 06, 2024

All has been satisfactory

Jun 06, 2024

Great customer service and Ryan was extremely helpful and very knowledgeable

Jun 06, 2024

My last three Jettas have been serviced at this location and every time I've have had friendly service with clear communication. I live nearby so having such a dependable VW service center has kept me as a loyal customer.

Jun 06, 2024

Well The service on VW is exellent as a customer i just call an Jeff is my favorite person has a great customer service

May 06, 2024

Great service from jasminne followed up and kept me updated at every step of the way will definitely recommend this location to my friend and family in the area

May 06, 2024

Martin was really professional and he went over some questions I had regarding my visit. He gave me helpful suggestions for my next visit.

May 06, 2024

First, I called to schedule an oil change because I thought I needed one at 6000 miles. When I called to schedule, I told them it was 6000 miles, then I made the trip for the appointment and was told I didn't need an oil change until 10,000 miles so I left. I then came back months later for my 10,000 mile oil change. Upon arrival I was told it would be at least three hours for my oil change- I had an appointment in Toluca Lake at 4:45 that I would miss if it took that long, I was not aware it would take that long, so I rescheduled and rescheduled again. I then arrived the following week for my 10,000 mile service. It did wind up taking 3 hours but at that time I was prepared- the vehicle wasn't cleaned, which I've never experienced before at a dealership oil change, but overall the service was fine.

May 06, 2024

Great service. Friendly, knowledgeable consultants.

May 06, 2024

I am visiting from Phoenix and needed an oil change. It was handled promptly and I was kept informed of the progress. Although it seemed quite busy I was in and out in about an hour.

May 06, 2024

I have been to VW multiple times in the last year & Jeff has been amazing! I ask a lot of questions & he always has an answer for me.

May 06, 2024

I went in for a flat tire, I was there at 7:30 am. First car at the gate. I left the dealer at 9:15. I mean more than 2 hours to get the tire replaced! This is a 30/40 minutes job!! Staff is nice, I only wish they will have updated me!

May 06, 2024

It's very easy to set up an appointment and the service techs are very polite. Also easy to pay for everything before going to pick up the vehicle.

May 06, 2024

Martin and team are phenomenal! That perfect combination of friendly, courteous, and knowledgeable.

May 06, 2024

Muy buen servicio

May 06, 2024

The service representative Martin was very professional and courteous. His knowledge and understanding of my vehicle's issues was impeccable. I felt very welcome and appreciated by the care that was taken with me and my vehicle. Thank you so much brother Martin. Job well done. Thank you Volkswagen of Downtown LA, your customer service is excellent.

May 06, 2024

The waiting for my car to be ready my appointment was at 9:00 am and the car was ready around 2:00 PM. 5 hours waiting for me is to long. Not happy about it

Apr 06, 2024

Kosta, was amazing and so professional and friendly.. He's the best and he was handling everyone all by himself without breaking a sweat.