Volvo Cars of Austin - Service Department

Nov 06, 2024

I made an appointment easily to get an oil change done. I had the misfortune of my AC blowing out as I was driving to get my oil changed there so I know that they did not sabotage me. I was so thankful that Kevin the advisor was able to get a diagnosis for me, and was even happier that he was able to get me in the very next day to fix the AC (which is 100% needed during the middle of Texas heat). My AC is blowing cold again and I’m super happy with the service I received at Volvo. Thank you Kevin for your help!

Oct 06, 2024

I just recently bought a car from Volvo of Austin and Aaron Leal was my sales person. I went in on a Saturday and test drove an XC60 and told Aaron what I was looking for in a car. He was so great that whole time, he was informative yet casual, there was zero high pressured sales he was just telling us about the car but in no way did I feel like, "WE ARE GOING TO GET YOU IN A CAR TODAY!" kind of thing. I didn't hear from Aaron again until a car came in that was my exact specifications. I let two cars that came in go by and Aaron was so chill about it, he was like we will find you the right one, don't worry. Meanwhile I was also looking at a Toyota Highlander and I had the exact opposite experience with them. They texted me constantly after my first contact and then when I was ready to come in and look they pretty much told me that the cars are in too high demand and I won't be able to get exactly what I want. I loved the Volvo, I loved Aaron's sales style, and I didn't see any reason to do anything else. A car came in that was perfect, I bought it, and I'm so happy with it. It's BEAUTIFUl and drives like a dream. Thanks Aaron!!!!

Oct 06, 2024

Ricardo was excellent in helping my husband with my volvo. He ordered parts and was able to make the process of getting everything done nice and easy. We are pleased with the updated lock system and the trunk being fixed! Thank you Ricardo!

Aug 06, 2024

Clueless ...dont know what they are doing...

Jun 06, 2024

Great products and service

Jun 06, 2024

Great service department! They took great care of my XC60! Go see Bryan Price.

Jun 06, 2024

My experience with Volvo has been fantastic! I bought the vehicle because I wanted to be safe while I driving specially with my son or by myself and I am. Month after my purchase it was due for a check up and within 2 hours I was out of there with a service check up list all complete and giving me the extra assurance of the product. The business, the product and the after service is excellent and I couldn’t have been happier with my decision to go with Volvo.

May 06, 2024

Excelente atención y sala de estar con snakcs para los clientes

Apr 06, 2024

Young girl at reception is like a daughter offered me snacks and coffee, bless her - 90 years old Dr Krishna, Leander TX

Jan 06, 2024

I visit quite a bit and feel like I'm purchasing a new vehicle every other month 😂 The XC40 Recharge is a bite-sized beast! Excellent get up and go. Interior styling isn't what I'm accustomed to, but I could possibly get used to it.

Dec 06, 2023

Always a great experience!

Dec 06, 2023

Brought my 2021 Volvo XC60 here 3 times. Twice for the same issue I've been experiencing for months. I've left it for weeks with the premise of "Please do not return my car until it's fixed." Both times they returned the car without the issue fixed. Then you're expected to make another appointment and wait months. Absolutely ridiculous. I can't wait to get rid of this thing and never purchase another.

Dec 06, 2023

Excellent!

Dec 06, 2023

I must say that my entire experience was nothing short of exceptional. From the moment we walked into the showroom, it was clear that Justin's dedication to his craft and his genuine passion for helping customers were unmatched. Justin's knowledge about the vehicles he presented was truly impressive. He took the time to provide us with thorough and clear information about the various features, options, and performance capabilities of the cars we were interested in. He patiently answered all of our questions, addressing any concerns we had with professionalism and a depth of understanding that left us feeling confident in our choices. What truly stood out, though, was Justin's exceptional communication skills. He maintained clear and prompt communication throughout the entire process, ensuring that we were always informed about the status of our inquiries, the availability of the vehicles, and any other details we needed to know. This level of transparency and responsiveness made us feel valued as customers and underscored Justin's commitment to providing outstanding service. But it wasn't just Justin's expertise and communication skills that left an indelible impression on us – it was his kindness and genuine care for our needs that truly set him apart. He went above and beyond to ensure that we felt comfortable and supported throughout the entire car-buying journey. His patience, empathy, and willingness to listen were truly heartwarming, and it was evident that he had our best interests at heart. In the end, Justin's recommendation for the perfect car proved to be spot-on, and we couldn't be happier with our purchase. Thanks to his expert guidance and exceptional service, we drove away with a vehicle that met and exceeded our expectations. If you're in the market for a Volvo and want an extraordinary car-buying experience, I wholeheartedly recommend seeking out Justin at Volvo Austin. His professionalism, knowledge, communication skills, and kindness create a winning combination that is second to none. My family and I are not only proud owners of a fantastic Volvo, but we've also gained a trustworthy and dependable friend in Justin. Thank you, Justin, for making this journey memorable and enjoyable!

Dec 06, 2023

I went in for 20,000 mile service. The person that sold me the car 2 years ago was there and spent time with me while I waited. The service department was efficient. My car was ready in 2 hours. It was a positive experience.

Dec 06, 2023

I've been going here for service of my S60 for almost 5 years now. My Volvo has experienced what seems like every reliability issue Volvo's are known to have. Sometimes things have gone awry with the service as well. And yes, if you want a loaner, you need to book a couple months in advance. However, my service manager Jason has been understanding, very helpful and always made things right. I would never consider getting another Volvo based on the issues we've had, however knowing that Jason is there in case anything comes up, I am again considering a Volvo for our next vehicle. He definitely has turned what would be a 3-star review into 5 stars. Update: Jason was promoted. Good for him! Unfortunately that means he now doesn’t usually interface with customers.

Dec 06, 2023

Never pick up their phone, horrible attitude, horrible customer service.

Dec 06, 2023

Once I drop off my car here, it’s usually pretty quick. I haven’t ever had issues after getting my car serviced. But, the last time I had my scheduled annual maintenance, they sent me back to work in a Lyft. After hearing my car was ready later that day, I waited and waited for the Lyft they scheduled to pick me up. Im not sure where the disconnect was, but I ended up ordering my own ride and paying out of pocket. Waiting 30 minutes is s lot when you’re working. I’m not a big fan of this location. The staff are so focused on numbers and sales and revenue, they forget about that human connection. They come across stressed out, anxious, and exhausted. While service is pretty good, I’m probably not leasing another Volvo through this dealership.

Dec 06, 2023

They helped me repair an issue caused my having my car towed and were so kind. I went alone and as a woman sometimes mechanics can be hard to communicate with, but these guys were great. Easy to get service and I got coffee in the showroom while I waited.

Dec 06, 2023

Took my car here for service for the first time. It was a routine service and was supposed to be “short”. 4.5 hours later they were finally done. I had an appointment, but it was obvious that I got taken care of last as the waiting area was empty by the time I left. Come on guys- if you can’t handle the number of customers in a timely manner, don’t schedule that many!! They did kee me abreast of what was going on with my car, and I did have them do rear brakes at their suggestion, but that was 4 hours in. TOO LONG! Next time I will insist on a loaner.

Dec 06, 2023

Volvo Austin service is great, this review is for Kevin my service advisor. Kevin is very solutions oriented and comes from a place of yes. The other day when I had my key fob battery changed, he overheard a problem and fixed it w a paper clip…..actually. This spirit keeps me coming back to a dealer for service.

Dec 06, 2023

We had some dents removed and although we had purchased the highest tear protection plan, they had to call Allstate and confirm it indeed covered dents. The car was fixed and returned to us the same day.

Dec 06, 2022

I bought an XC90 from this dealership in Austin of 2018. Since then it has been nearly impossible to receive service in a timely manner- they book 2-3 months out. I was told by their service representative to even drive an hour and a half to San Antonio or Kileen to the next nearest service shop in our area. I leave messages for the service department that go unreturned and only talk to them when I continually call back. The codes on my vehicle have been invalid prohibiting other shops to do any resets and my VIN number attached to my car has errors making it impossible to use the features of the Volvo app to auto-matic start my car. I will never buy a car from Volvo and specifically this dealship again.

Dec 06, 2022

I shipped my car from Seattle to Austin and really needed the regular maintenance as I was seeing the dashboard flag over 2 months. Volvo Austin service department has really long backlogged service appointments - I could find the earliest available slot in October (when I was trying to make an appointment in late June). So, I decided to drop it off as walk in. I expected it to take several days to complete the regular maintenance; which turned out to be almost 3 week long work. I would give a higher rate if the service representative gave me regular updates on the vehicle status and ETA. However, I was the one who kept calling to get a hold from the service rep (which I was able to talk to him 2 - 3 times out of more than 10 times calls with notes and voice messages). So unprofessional. Again, I understand I dropped my vehicle as a walk in but taking 3 weeks without any loaner car; no regular update nor ETA living in Texas where you need a car to go anywhere, it was a disaster. Not sure if I wanna go back for other services honestly.

Dec 06, 2022

Not happy customer…..

Dec 06, 2022

Stopped by today for advice on a modification for my Polestar. Was able to to have walk-in service and out in under an hour, which was awesome. Happy to swing by here whenever necessary (which shouldn't be often with an electric car) for such friendly, knowledgeable folks in the future.

Dec 06, 2022

Tommy was my service advisor was awesome to work. I had a break pad and router issue I called in got an appointment on the same day.He Kept me informed the whole time. Really appreciate his efficiency! Very satisfied with the service and thanks for the uber rides.