Wagen Werks
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Review highlights
"… Forrest and Jamie got me out in less than an hour. They even went out of their way to accommodate me on a payment issue. I think I have found a home for my 2017 Passat. …"
"Absolutely the best Audi/VW service location in Jacksonville."
"Great customer service and you can't beat the prices."
Overview
Hours
Sunday
Closed
Monday
9:00 AM - 5:00 PM
Tuesday
9:00 AM - 5:00 PM
Wednesday
9:00 AM - 5:00 PM
Thursday
9:00 AM - 5:00 PM
Friday
9:00 AM - 5:00 PM
Saturday
Closed
Description
Put your German import back on the road with the help of Wagen Werks of Jacksonville, Florida. Our Volkswagen and Audi repair facility does general repairs and maintenance such as timing belts, brakes, and oil changes. We also sell a complete line of VW aftermarket parts when you want to do the repairs yourself. Visit us in Jacksonville, Florida, for Volkswagen timing belt and mechanical repair service that makes your car run like new again. We have three technicians with more than 40 years of combined experience in auto repair.
Reviews
Oct 06, 2024
This is the best shop for Volkswagens or Audis. I would recommend them to everyone. These guys are awesome
Jun 06, 2024
Absolute best place for your VW needs. Jason is honest, reliable, and trust worthy. He always knows exactly what is wrong and fixes it at a fair price. I’ve never had to wait long for service and he is always there for questions. I can’t say enough and have been a customer for over 15 years! Best VW mechanic in Jacksonville!
Apr 06, 2024
Our VW Atlas started having issues so we took it to the dealership we purchased it from. They diagnosed it and then quoted us an outrageously high price that varied based on if their initial repair would fix it or not. About an hour later we get a call from a salesperson trying to sell us a new Atlas. We decided to get a second opinion and towed it to Wagen Werks. They got us in during the week between Christmas and New years and got fixed fairly quick and at a much better price (there was also no varied pricing, they knew what the issue was and how to fix it the first time). The vehicle has run smoothly since the repair and they saved us a ton of money/ headache dealing with a dealership. We will only take our Atlas to Wagen Werks from here on!
Feb 06, 2024
Very good shop with a helpful staff. They are working on my GTI now....
Jan 06, 2024
Acknowledgeable service and friendly staff
Jan 06, 2024
Great customer service, I have had my car here twice and both times they were transparent on what needed doing and what it would cost, both times the estimates were above the final price which was a nice bonus. after the 2nd repair, it still did not run right, they took it right back and made it a priority and got it fixed, no charge of course that time. All around good people.
Dec 06, 2023
Great customer service, great quality work and fair straightforward pricing. Never fun spending money repairing a car, but they make it as painless as possible.
Dec 06, 2023
I had an issue with my car and I didn’t know what was going on the staff there talked about the issue. They went over the price and it was able to fix my car one week. I love everyone at this office. They are so nice and so sweet..
Dec 06, 2023
I talked with Jamie on Thursday. She shot me a very fair price for a brake sensor replacement. I scheduled for Monday and with the mechanical expertise and people skills Forrest and Jamie got me out in less than an hour. They even went out of their way to accommodate me on a payment issue. I think I have found a home for my 2017 Passat. Thank you Wagen Werks team! You are refreshing in these odd times!
Dec 06, 2023
Recently took our VW TDI here for a diagnostic scan. Honest and thorough. I called the office at one point and hung up after a few rings and the receptionist (her name was Jamie) called me back very soon after, which surprised me (in a good way!) I have worked as a receptionist myself and I appreciate the quality customer service. We will definitely return in the future.
Dec 06, 2023
These guys are the best. Thanks for not selling my touareg yet. I'm coming back lol
Dec 06, 2023
This place is amazing. Jason really knows what he’s doing when it comes to the dreaded Volkswagens and Jamie is really nice and knowledgeable aswell, perfect team!! Great place, very friendly, willing to answer any and all your questions and honest about what needs to be fixed. I won’t be taking my gti anywhere else. Thanks for the top notch service guys and all your help!!
Dec 06, 2023
Very Courteous and helpful shop. They are extremely knowledgeable about Volkswagen and Aud and have definitely gained a customer.
Dec 06, 2023
incredible service and quality. I took my car for an item I considered hard to fix and they were flexible to see schedule a timely appointment and fix it right away. Honest, VW knowledgeable and amazingly kind.
Dec 06, 2022
Came to them to get my struts replaced I was told I had the wrong bump stop and I needed to get the right size. Purchased the right size and was told it’s still wrong and they need to order the bump stop from vw. They ordered the bump stop and told me it wasn’t the right size still. So I give up and tell them I will come to pick up my parts. My parts were sitting at their shop for weeks and the day I call them to pick it up the lady at the front desk tells me. “Mr brown your bump stop actually was right and it will work and we can install it”. So after months of waiting on them and playing with them and taking days off work to get the struts replaced they tell me they had the right parts this whole time. The lady seemed nice but they whole situation left a bad taste in my mouth just because they could’ve been spotted that and addressed that much sooner than they did and it seems like the mechanic didn’t even attempted to install it before saying it didn’t work.
Dec 06, 2022
Excellent VW and service at competitive rates.
Dec 06, 2022
Great experience, quick and reasonably priced. Very courteous and knowledgeable staff. HIGHLY Recommend!!
Dec 06, 2022
Great honest mechanics.
Dec 06, 2022
Great place that has fair pricing and won't up-sell or suggest work you don't need.
Dec 06, 2022
Great príces for all things VW Friendly and fair
Dec 06, 2022
Jason and his crew are life savers. Dealer told me $7000 to repair my daughters car he repaired it for a quarter of that. They have definitely earned a loyal customer for life. Thanks again Wagen Werks.
Dec 06, 2022
Knowledgeable, honest, family owned, affordable pricing.
Dec 06, 2022
This is by far the best shop for Volkswagen and Audi owners! Fair and Honest, and always does a wonderful job. They never use cheap parts and always stand behind their work. I highly recommend this shop.
Dec 06, 2022
This team is absolutely amazing!! Customer service is above and beyond and pricing is very reasonable. I've been here several times for my Audi A6, Brakes and rotors, headlights etc. They take the time to answer questions. If you have a Audi I highly recommend!!
Dec 06, 2021
Best place in town with reasonable prices.
Dec 06, 2021
Great company to do business with . Hard to find a honest repair shop. If you got vw this is the place to go
Dec 06, 2021
Nice customer service and thorough service
Dec 06, 2021
Took my car here for ignition coils, and then days later realized I needed a PCV Valve replacement when one of my check engine lights came on. Called somebody at the shop to see how much it would cost, they remembered working on my car and somebody told me “well, we knew the car had other problems we just didn’t want you going to another shop to get it repaired”. Very professional, only take your car here knowing that they give a f*ck about your money only and nothing else.
Dec 06, 2021
Very friendly staff, and awesome mechanic!! Thank you so much ❤️❤️❤️
Dec 06, 2021
cv axle replacement great job