Wallace Automotive Inc
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Review highlights
"… down. Had what would have likely been a complicated environmental and costly issue on my vintage 2006 Honda. Solved within 30 minutes with a low cost bill. Love the …"
"Wonderful place to bring your car and the staff are great."
"I trust Hope as she has advised me regarding all cars for our family for years."
Overview
Categories
Auto repair shop
Directions
7427 W Broad St A
Richmond, VA, 23294
Phone number
Call: (804) 501-0700Website
View websiteAppointments
Book appointmentHours
Sunday
Closed
Monday
7:30 AM - 5:30 PM
Tuesday
7:30 AM - 5:30 PM
Wednesday
7:30 AM - 5:30 PM
Thursday
7:30 AM - 5:30 PM
Friday
7:30 AM - 5:30 PM
Saturday
Closed
Description
Wallace Automotive is a full service shop with two locations in Richmond, Virginia. We are recognized in Richmond for our personal and detailed attention to any make or model of car. We think your repairs and maintenance should be done right the first time, providing you with complete satisfaction that keeps you coming back to us. We are unique in that we offer dealership-quality service with a highly personalized warm, no-nonsense approach, and we want you to tell your friends, family and neighbors about your experience with us every time we have the privilege of working with you.
Reviews
Dec 05, 2024
You Continue to exceed my expectations.
Dec 04, 2024
Always receive excellent service, fair price and never have a long wait. Thanks!
Dec 04, 2024
Very nice.explains what needs to be done and why.I will take my car back to them.
Nov 28, 2024
Excellent service.
Nov 28, 2024
Had work done on my Honda Pilot here last year and they did a great job. Came in for an inspection and oil change today and so impressed! Comfortable and CLEAN waiting area and bathroom that are both very well decorated. (Beautiful Christmas tree also)
Nov 21, 2024
Efficient an customer service representative very helpful
Nov 21, 2024
Wallace has taken care of all my vehicles for 25+ years. Wont go anywhere else
Nov 14, 2024
I highly recommend Wallace automotive! The facility is very clean and updated. I was treated with kindness and respect by all employees. I feel like their prices are outstanding. Wallace automotive was recommended to me by a friend. They did not steer me wrong! I plann to go back and become a continuing, reoccurring customer for maintenance of my vehicle. I only wish I would have found this business sooner!
Nov 14, 2024
Wallace Automotive is a shop you can trust, we compared the estimates to fix our truck’s window issues from our regular auto shop with Wallace Automotive, their estimate was half of the price compared to our regular shop because they didn’t include the item that was not necessary and the labor cost was much more reasonable. Now Wallace Automotive has become our go to auto shop and we have been very satisfied with their services.
Nov 05, 2024
Excellent as always.
Nov 05, 2024
Excellent work and service. I’m always very much satisfied. Thanks WA
Nov 05, 2024
You make an appointment. They take your vehicle immediately. They do the work fast and professionally and honestly. I highly recommend Wallace Automotive.
Oct 05, 2024
Best automotive service in Richmond
Oct 05, 2024
Easy to schedule, quick and efficient service. Long time fan!
Oct 05, 2024
I love there courtesy and clean place
Oct 05, 2024
I use Wallace automotive rather than the dealer because they are quick, honest and straight to the point. They never try to sell me something I don't need. I appreciate that!
Oct 05, 2024
Simply the best. Honest, friendly and they do great work.
Oct 05, 2024
Very professional staff, I worked with Daniel & was very satisfied with the work done on my car!
Oct 05, 2024
Wallace always does good work for a fair price, they don't try to up-sell you by recommending unnecessary work. the waiting area is clean, the staff is friendly and will answer any questions, or get a tech to do so.
Oct 05, 2024
We are long-time Wallace customers. They consistently perform excellent work on both routine and non-routine maintenance. They are honest and trustworthy. We take all of our cars there, and so do our four children.
Sep 05, 2024
A great place to take your car. Fair pricing for repairs and maintenance and estimates prior to work are honest.
Sep 05, 2024
Excellent service and very knowledgeable staff/technicians. I think the cost of repair or service charges are fair. I have been servicing my cars at Wallace (Broad Street) for more than 8 years. I am very satisfied with their service. Recommended by one of my colleagues at work and I didn’t consider going to anyone else after.
Sep 05, 2024
Great people, super nice and knowledgeable. They were willing to answer all my questions and fixed my AC for a great price. Good shop
Sep 05, 2024
Very clean shop. Good customer service and communication. Repair was done properly and timely. Great experience. thanks
Sep 05, 2024
Wallace Automative has always done an outstanding job every time that I’ve had to go in for repairs. They are great people to work with. Highly recommend.
Jul 05, 2024
Bad service ! Wrong diagnostics! They just wanna charge is no matter what !
Jul 05, 2024
First (and last) time going here. Went in for an inspection on my 2017 Honda Civic. The brakes have been replaced six months prior on both front and rear, Wallace tried to charge me $1142 to fix the brakes, because they said they were rusty and not making contact… I went to my regular mechanic 5 minutes after to get the car inspected, and he said he immediately noted that he didn’t see any issues. He even took photographs and submitted them to me to prove that there were no issues with any of my brakes. And even showed me the brakes. Wallace is just a terrible place to go, shiesty, and willing to rip anybody off. Update: The response was, again, false information. Beyond unfortunate to see a company so untrustworthy that they would attack a customer and ignore honest feedback. Will be following up with legal action.
Jul 05, 2024
I have been taking my cars and trucks too wallace Automotive for 30+ years, they are honest people they do a great job and so very dependable. I couldn’t think of going anywhere else. They have a wonderful, helpful, friendly staff and ownership.
Jul 05, 2024
I recommend Wallace, Westend for and work you need. I have yearly state Inspection & oil changes, today installed new air conditioning & it’s working great. Thanks