Walmart Auto Care Centers

Nov 20, 2024

I would give a zero start if I could. Very poor mechanics and customer service. Messed up with oil change, severe leakage problem after the change. As I bring back to the shop, they said it is the old oil that is being drained. It turns out it was leaking all new oils and I had to redo the oil change at a dealer shop. Never ever coming back.

Oct 27, 2024

Bad and rude workers.

Oct 27, 2024

Omg what a horrible service person. There is someone answering the phone with a thick accent and very little knowledge of english. Jeesh to get some clear details on pricing was so difficult to understand and ask clear and concise questions and answers from. I wouldnt dare go to this location if they have such a horrible service answering the phone for questions.

Sep 27, 2024

2 hours for an oil change. Majority of the 2 hrs the mechanics weren’t working on my car. But got it done in 30 mins after I complained it reached 2hrs. I left at 7:30pm when I had a set appointment at 5 lol Auto care closes at 7pm

Sep 27, 2024

I am so disappointed of their service ! When I arrived , there were several mechanics , no one of them working in any car . I arrived at 7:30 am . The lady , that btw was not very friendly , told me that the waiting time would be an hour . I waited and waited and did not see my car inside . I went to check what was going on … it was until I went to the front desk that they started on my car . More than an hour the waiting time

Aug 27, 2024

I drive an extra 15 minutes to the next Walmart to avoid this one. Garbage store

Aug 27, 2024

The greeter Jaime G. was very kind and got us checked in very quickly. Our technician Leonardo C. did very well in taking great care of our car as well as getting things done in and efficient matter. Great service for a great price! Very much appreciated!

Jul 27, 2024

Friendly staff very informative and helpful with quality and budget as well as information on what could possibly be wrong

Jul 27, 2024

Terrible service, lazy/rude workers. Turned me away with over 2hrs left until they closed.

Jun 27, 2024

I've been calling the Norwood store for over half an hour trying to get information. I've called several different departments and the "operator" and no one will pick up the phone. Its past 9 am, they've been open for hours, does anyone work there?

May 27, 2024

Had what I needed at a moderate price. Still, I had a few too many add-on fees.

May 27, 2024

Wors customer service

May 27, 2024

appointment for an oil change their wasn’t more than 3 cars at 8:00am that’s stupid

Apr 27, 2024

Been in my car for almost 30 mins and none came to ask me what I was there for. Also, they seems like doing nothing. T wo guys and none was doing anything just hanging on they computer 🖥️. Walmart needs to fire these guys.

Feb 27, 2024

Bad service I have been waiting for my oil change 3 hours

Dec 27, 2023

I visited this location on a Wednesday and arrived at 4pm to ask if they had time for a battery replacement. I spoke to Fernando and received really friendly service. I was surprised given the low ratings here, but I understand many people only write reviews to give low ratings. So I was told there were two people ahead of me and it would be a 2 hour wait. The check in process was seamless and they sent me a text saying my vehicle was checked in. They sent me another text 10 minutes later to notify me the service has been started. I did my grocery shopping and the service was finished within 1 hour. I was pleasantly surprised how quick it was (mostly because of coming in with low expectations) and I checked out quickly as well. Really appreciate the friendly and seamless service provided by Fernando. I did try calling the auto care center multiple times to try and get an appointment but never got through. This was the case for multiple Walmart auto care centers around Austin as well. So this was the only frustrating part. I ended up just showing up, I think it is first come-first serve for battery replacements anyway. Also there is a small waiting room you can sit in while you wait.

Nov 27, 2023

Worst customer experience I've had in a very long time. Showed up for scheduled appointment and not only was the shop closed but the tires I ordered weren't even there. Took me two more trips to the store, and 3 hours of waiting to get a refund.

Nov 27, 2023

I know it's Walmart, but it took 2 hours to get s battery put in when there was no one else there waiting, and the employees started arguing about stuff in a heated argument in the garage.

Nov 27, 2023

Mal servicio tuve esperando mas de 2 horas y no me atendieron es una perdida de tiempo ir ahí .

Nov 27, 2023

Never ever get a service from this place. I got my battery changed here and it didn’t even last 4 months and they kept saying there’s no problem with the battery even tho I went to Autozone and their tester said it’s bad battery. I guess they didn’t wanna replace it with my warranty.They wasted my time and money.

Nov 27, 2023

Said they opened at 7am. Got there at 8:10am, long line of customers (8) standing at a locked doors. We all left.

Nov 27, 2023

Same old story , came in to get one tire changed they told me 1.5 hours, I sat and waited 1.5 later they told me it would be another 1.5 hours and if I didn’t wanna wait I could just leave.unless you want your time wasted avoid coming here

Nov 27, 2023

Slow. Auto personnel intentionally work as slow as possible. An hour to change oil after in garage. 2 hours to put on 2 tires. Saw the same treatment of other customers. But the price is lowest. Don't know how they can afford it.

Nov 27, 2023

The gentleman that helped me was awesome, I didn't get his name. I was waiting in line and the guys who were initially in the bay just kept looking at me but didn't come and help so I went inside and the two black males that were at the register advised me that they should come to the car and I explained they just kept looking at me and did not help so they took it upon their selves to help me. I never been there before so first time and didn't know what to do. Glad I went in to try and check in because I would not have known what to do. Thanks to the two guys.

Nov 27, 2023

These guys will ask you to wait in your car for a long time. But there will be no one working or busy. See the picture attached

Nov 27, 2023

Website said they open at 7:00 am and they don't.

Nov 27, 2023

Worst customer service ever seen. Called 5 times, never occupied but only answered one time, asked for information and put me on hold for 30 mins. I just want to cancel my order. Even a bot can do a better job.

Nov 27, 2023

pesimo servicio bad service and are kind of rude