Walmart Auto Care Centers

Nov 30, 2024

Thanks for the new tires

Nov 30, 2024

Wish I could give 0 stars. Purchased 800 dollar tires and paid 120 bucks for installation a week in advance. No where does there website or app say I need to be there within 15 minutes of my scheduled time. I live 30 plus minutes from the Walmart and had a sick family member I was attending to. I arrived at 9:25 for a 9-10 window. Was turned away almost immediately while no cars where in the bay and the tire techs were all outside smoking cigarettes. Completely unprofessional, unacceptable and lazy. I should’ve known what I was in store for purchasing from Walmart. They already treat you like a criminal checking recipients and bags at the door. I will never recommend Walmart to anyone. Go to Mr. Tire.

Oct 07, 2024

So I’m going to save you some time you would be better off asking a stranger on the street to service your car they have kids who are barely knowledgeable about the job they are supposed to be doing and old women running the Register that are unhelpful and even less knowledgeable just go to Mr tire or jiffy lube and thank me later

Aug 07, 2024

I will NEVER come to this auto center again. I bought 4 tires and had them replaced on 7/28/2024 at this center. While driving on 695 to get to work on 7/30/2024, My car was shaking so bad that it felt I was in a tractor trailer and I drive a damn Sedan. I called the center on 7/30/2024 to let them know about what was happeneing and they said to come back that day so they can rebalance the car. For what felt like maybe 10mins, I see that my car is no longer in the gargage. I walk out of the waiting room and waitied by the register for an associate to come but instead it was one of the mechanics. He asked me which car am I waiting for and I let him know. He gave me my keys and just said I recommened that you get an aligment but mentioned nothing about my car being over balanced or about the balance in general. While I am driving home from Walmart (which is only about 10-15 mins away), My car was STILL SHAKING even at 45 mph. I scheduled an appointment with my dealership for them to check out whats wrong the next day 7/31/2024 and they let me know that Walmart had over balanced my car and had about 7-8 weights on my tires which is used mostly for trucks. This would explain why I felt like I was a in a tractor trailer. I have tried calling the auto center to speak with the manager about this issue and the phone just ring and rings. DO NOT take your vehicle to this center.

Jun 07, 2024

So let me start off by saying the only reason why they are getting an additional star is because Phyllis is wonderful and is in no way attached to my problem. She was great in scheduling my appointment and even listed all available times. The problem was when I got there 5 minutes before by appointment time (8:00am). It seems like they over book or don't prioritize appointments. I wasnt able to be quoted for an approximate time work would begin nor finish. I only have one day off a week and dont have another means for transportation. The "other" lady that works at the counter is incredibly rude and doesn't deserve to be in customer service. Very dismissive and talks over you while your talking. Not a fan of these type of people. My appointment didn't get started until 10:45 am. The communication at this place is very disconnected and can't fault any one particular person on the process. The one person that can be blamed in this situation is the one that ultimately made it worse. Second and last time I'll be returning. I'll try Dundalks.

May 07, 2024

Thanks for affordable oil change🍀

Mar 07, 2024

This place was nice and clean and everyone was very professional

Dec 07, 2023

Called first thing in the morning to schedule an appointment to put a tire on for me. They said they don't schedule appointments, you just come in but we are behind right now and to come back between 11-12. So I take off work to drive 30 minutes up there for a tire just for them to tell me they aren't taking any more customers unless they have an appointment! Wasteof my time and gas

Dec 07, 2023

Don’t waste your time buying tires from any Walmart. They will charge you for road hazards then won’t fix your problem months down the road. Avoid avoid

Dec 07, 2023

Eh I go because it cheap and and anyone can change a tire and oil but I've had one stripped nut and why the hell do I need an appointment if it's going to tske over an hour to even start my oil change Months later Have appointment for oil change and tire rotation and I'm there for over 2 and a half hours

Dec 07, 2023

Literally just got my oil changed here. Tell me why it’s black. I feel like I got ripped off. I want my money back or a proper oil change. Gonna contact corporate if matter isn’t resolved.

Dec 07, 2023

A+ from turning a frustrating experience into a positive one. De Andre and the team quickly were able to give me a new tire after a miscommunication. His quick thinking, compassion and solution oriented service needs to be applauded. Thank you Carrol Island Auto, I will recommend this place to family and friends. -- D. Conklin

Dec 07, 2023

Oh boy, strap in for this tire-adventure! So, I roll up to this place, ready for a tire swap. Guess what? They were missing the right socket for my wheel. Like, seriously? I half-expected them to whip out a butter knife and suggest we give it a try. I play handyman, offering them the perfect socket from my own tool box, and they hit me with the classic "Sorry, we have commitment issues with outside tools." Sorry we arent gonna be able to do your tires today! Next up, the oil change drama unfolds. I opt for regular oil, and suddenly they act like I just asked for a gallon of unicorn tears. "No can do, sir. Only full synthetic in this joint!" I decide to bail on the oil change, and what do you know? The oil change gods decide to bless their pump, and suddenly, they're oil change works again. Must be a magical pump! In conclusion, if you enjoy tire mishaps, tool commitment issues, and oil change pump miracles, this place is your one-stop-shop for unexpected comedy. Save your time and money, go elsewhere for a tire and oil change.

Dec 07, 2023

They say it’s walk-in but it’s not. You can’t make an appointment for an oil change, so call before you make the drive and waste gas to see if they are actually doing oil changes. They service appointments first (you can’t make an appointment for an oil change). If they have time for you after hours of appointments, they’ll try to fit you in, except someone may make an appointment on line. I wasted gas and time. Because this place was not close, I agreed to wait. The woman at intake told me it’s up to me if I want to waste my Sunday waiting on an oil change.

Dec 07, 2023

Took care of my tire needs

Dec 07, 2023

Waited 6.5 hours just to get 2 new tires on my car. I arrived at 7:30 in the am. I will never go to that service center again. The service was horrible.

Dec 07, 2023

Waited an hour in line just to be told they don’t take appointments and it’s a two hour wait. Also began calling the store at opening to inquire about services and no answer after multiple attempts!

Dec 07, 2023

Went in to get a battery and four associates where in the little room gabbing while there was a line of people waiting to be waited on. Finally all four came out and still were talking and ignored all of us. Then the manager opened her mouth and ask if everyone had an appointment. Some said yes and some said no. The ones that said no she told to come to the register to be waited on. While still having their conversation amongst them. Soooo rude. You are on the clock wait on customers first!

Dec 07, 2023

Went in today to have a flat tire repaired or replaced. Was told replacement was necessary, that's fine I was not shocked. Unfortunately, they did not have a part that was necessary to do the job. Seems to be a regular thing with them, they either don't have the part, or it takes hours to do even the simplest job because they are either inadequately or incompetently staffed. I hear they are phasing out the auto centers-good riddance, do us all a favor please. Anyways, they sent me over to the Dundalk auto care center, which is where it gets real good. Surf on over to their reviews for that part of the story!

Dec 07, 2022

Arrived at 7am for an oil change. I requested windshield washer fluid and Debbie said that was not an issue. Hour later, I pay and walk outside. The mechanic doesn't remove any of the plastic out of the car and tells me he is out of windshield washer fluid. So I go inside to purchase some and Debbie gives me a free bottle. I appreciate that, but when I open my hood there is a wrench laying on top of the engine. I checked the filter with my hand and it was loose. Oil spilled all over the engine and oil cap. I returned the wrench, but will not be returning to this Auto Care Center.

Dec 07, 2022

I changed tires and headlight restore at this auto care. They have great customer service. They did everything within an hour and did awesome job. Highly recommended.

Dec 07, 2022

Just call them they will put you on hold for hours. If walmart continues like this it will soon go bankrupt with so much competition outside. No one check whether their employees are working or not and this is the problem with this walmart.

Dec 07, 2022

Lazy people I dropped my car off around 2:12pm give my info and phone number I go to the pizza place a couple stores down walking distance suppose to go to work right after I haven’t received a call back about my car so I decided to walk back close to 3:44 pm before they closed they said my car couldn’t get done because the exact words my car don’t fit and the employees were talking about can they leave to they’re manager the other one standing at the door none gave me a call to notify me I’m late for work now no oil change all they kept talking about is they’re tired or can they go home they couldn’t find my keys lazy people should collect a 400$ check every month and stay home

Dec 07, 2022

While Walmart has cheap prices, don’t get auto work done there. I went there for a simple tire and battery change. This department is extremely dysfunctional. It is evident that incompetence and laziness run rampant there and you are better off paying a little bit more elsewhere.

Dec 07, 2021

Came in Monday for two new tires. Tires weren’t balanced properly. I brought it back again on Thursday to have it balanced. Balance is just as bad, if not worse, and my front end is also making a ticking sound now. I’m supposed to come in for a third visit so they can “take care of it”. I’ll take it in again on Monday, when I’m available to waste more of my free time, and hope the third time is the charm. Cannot recommend this place to anyone currently. Which is a shame because they have done a good job in the past. Update: I went for the third time and the balance still wasn’t good. I gave up. Now here we are, 8 months later, and the steel belt is showing on my left front tire. Waste of time, waste of money, and damaging to my vehicle. What will they do about this? Probably nothing. Lost my business. Going somewhere else in the future.

Dec 07, 2021

Has a lot of good prices

Dec 07, 2021

It was my first time using Walmart auto care at the Carroll Island Walmart . I Went in to get all 4 tires changed with the added insurance on each tire. The wait time was a little over an hour which was expected ,the waiting room was clean and the chairs were socially distanced. Ms.Debbie the front desk manager ( I assume that’s her title , I apologize if I’m incorrect ) was VERY friendly , informative and honest. I really appreciated her hospitality! I’m giving 4 stars due to my appointment not being properly scheduled which was NOT Ms.Debbie’s fault at all. I came in earlier in the week in person to schedule my appointment and an older gentleman who was also friendly “ scheduled” my appointment via iPad. Unfortunately, upon my arrival my appointment wasn’t found in the system but Ms.Debbie was still able to accommodate me and I was able to keep my 8:00am slot that I had originally scheduled earlier in the week. Besides that minor hiccup everything else during my time there went smoothly. I intend to return to the Auto Care Center Caroll Island in the future for all my tire related services.I felt for services & tire purchase that everything was fairly priced. Just a bit odd that if you want to keep any of your original tires they don’t return the tire WITH the wheel . JUST the tire itself which kinda defeats the purpose of using it as a “spare” I only had it removed so I can have insurance on all 4 tires and not just 3 but , like I’ve said that’s what the insurance I purchased purpose is to cover any tire damage. Overall , I am happy!

Dec 07, 2020

Bad experience

Dec 07, 2020

Lines are to long rare to have more than two lanes open at check outs store has worst manager in maryland wal marts line waits are 20minutes or longer

Dec 07, 2019

Called before I got there to see that the tires I needed were in stock. They were and really cheap! Then I get there and it's nope, not those tires, our bad. We don't have your tires but we can order them and oh yeah they're way more expensive...

Dec 07, 2019

Girl power ran by a woman

Dec 07, 2019

I went there for oil change. Just before oil change my cigarette lighter was working I charged the phone to show directions and the next day after the oil change when tried to charge the phone cigarette lighter doesn't work the fuse is intact. When I examined further I found they changed the cigarette lighter. I see the dash board panel is opened.