Walmart Auto Care Centers

Nov 07, 2024

I ordered 4 tires online on a Monday and scheduled an appt for the following Sunday at 8 am. I checked my order Saturday and it showed delivered. I got a text Sunday morning at 7 am canceling the appt due to delay in shipment. I looked further into the order and seen it showed 1 tire undelivered. I called 2 different times Monday morning to see what was going on. Nobody answered the phones. So I went up there and was told all 4 tires had been there all week they didn’t know why my appt got cancelled. So I scheduled install for Tuesday morning at 10 am. I take the car in Tuesday and an hour later I get a phone call they couldn’t get the 2 passenger side tires off. I went and picked the car up brought it home and when my husband got home from work he removed the tires by hand. So I took the car back up there and an hour later and got another call. They couldn’t get the front passenger tire off. Went up there and my husband used his impact and was able to loosen the lug nuts no problem. I was talking to my niece about this and found out she had the same problem a week prior. She had to take her car elsewhere to get her tire changed. The employees don’t seem to want to do the work. What TIRE SHOP can’t remove a tire? There was never anybody at the desk, I had to walk into the shop to find someone. The worst service I have ever gotten and they put my tires in the back seat of my car before I even got there.

Sep 06, 2024

Top tier customer service, it's why I always come here. Special shout out to Josh, he helped me save some money and mechanics don't do that. Highly recommend

Sep 06, 2024

was asked to fill out some form to patch tires and then was told it’s not possible to patch them. Went to tire barn that patched both. So either they lied to try to sell tires or don’t know how to do that type of work - either way doesn’t seem to be the place to get a patch if that’s what you’re seeking

Aug 06, 2024

Terrible at communicating with the customer

Aug 06, 2024

They helped me promptly and with good service and products.

Jun 06, 2024

Be careful. They will steal stuff out of your car. They stole a collectible dragon I had hanging on my mirror and didn’t do a thing when I called them about it.

May 06, 2024

Appointment was on time. Manager was helpful and did everything go solve my issue.

Apr 06, 2024

Stopped by to have their headlight restoration done. I was beyond happy with the results. For $27 dollars it’s well worth it. They were also very friendly!

Apr 06, 2024

Thru for me in right away and took great care of me..

Mar 07, 2024

Horrible customer service Had to wait 3-4hrs with no response or explanation.when was told 1-2 Hrs for 2 new tires replaced. Took wrong tires off. Seen multiple people all go on lunch at same time. Had a few cars come in but mostly battery charging. Cosmetic on inside was riped off on door and vehicle smelt like cigarettes. If you have to I guess buy tires then have Goodyear put them on.

Feb 07, 2024

Nobody answer the call nd its important

Jan 07, 2024

I bought tires at Walmart last year. I woke up to a flat tire. I took the car to Walmart because I knew the warranty would cover the cost. I paid extra for it. The manager was nice this morning until they told me I had to replace all 4 because it's a 4 wheel drive. My tires still looked new!! They said the warranty didn't cover the cost! $400 later. Rip off!! Money making. The manager never answered the phone any more after 3 hours waiting!! I finally went to check on my car. There it was in the parking lot!! The manager said they went to lunch and I should've gotten a text when it was done! Just down right lazy!!

Jan 07, 2024

I called a few days ago and the young man was very helpful with trying to fit me in to have my tires checked. Thanks!

Dec 07, 2023

Cheap and reasonable prices

Dec 07, 2023

Absolutely horrible service. I came in for a oil change and waited for almost 4 hours. I didn't get a text message or notification in the app. I went up to the desk and it turned out they didn't have the oil filter in stock so I couldn't get any service done on my car. I wasted my time in there for no reason because of lack of communication and bad customer service. I don't not recommend coming here at all!

Dec 07, 2023

As a customer I had a great experience at the auto care center. They were very professional and polite and informative about their services and products. I would recommend their services to anyone.

Dec 07, 2023

First off my tires couldn't be found when I ordered them online to be delivered to the beechgrove walmart. They took a look at my Jeep and questioned if they would even be able to put the new tires on. Not sure of a reasoning. So when I went back 2 days later to get the tires they said the tires was to big that they didn't want to put them on. So I had to take else where to get the tires on! They wouldn't even try. My tires fit perfectly will extra room still. They gave me issues both times. Makes me believe they just didn't want to mess with the bigger tires. Horrible customer service. Wouldn't recommend them to anyone! It's a tire center and they looked at my Jeep like it was a foreign object. And they had little knowledge of tires and how they fit the vehicle. I was told 1 inches turns into 2. Clearly they fit perfectly and they didn't even want to try.

Dec 07, 2023

Great selection of tires & great prices

Dec 07, 2023

I won’t be back. Mark could tell me the price of my tires without “running them through the system” which whatever. I go to drop them off at 6:50pm to pick them up the next day and they don’t do that. Why can’t they take the tire overnight and do them first thing in the morning?? I don’t understand. I go back the next morning to drop them off and they said it will be a wait. I’m just dropping them off so I don’t care how long it takes. Once I finally get them to take the tires, the manager said to bring them in from my vehicle. I can barely left the tires and I have on nice clothes, the tires are wet and have wires coming out from the tread. Thankfully I found gloves in the car and rolled one tire in. The second one with the wires was a challenge. Once I got in the door, a customer was standing right in the way and he refused to step aside. So I had to lift the tire to get around him getting my clothes filthy. They finally do the tires and I go pick them up. The next set I take in I didn’t drop off because the inventory said they had 2 but Mark only found one. And then he stood there waiting to see if I wanted them to do just one. Instead of possibly checking to see if anyone else had any. So I am going somewhere else. It was by far the worst customer

Dec 07, 2023

If you go when they open it's pretty easy to be one of the first serviced. Always pretty nice people working as well. Occasionally things run a little long but worth it considering how much cheaper most services are.

Dec 07, 2023

Little to no communication store associate seem to dragged on answering question. no one from auto came to explain Anything in regards of the tires I purchase serve was not that good

Dec 07, 2023

No one working the counter to help people. They seem short staffed every time I've gone there. I usually end up leaving and going to another store or service station. There were 4 of us in line waiting. A few were picking up their cars. Heard people talking and laughing in the store room for a while. Finally 3 men came out and one walked to the counter to help us. Waited over 15 minutes before they came out. I would either call and make an appointment if you can or go to another store or service station.

Dec 07, 2023

The putting of wrong oil in my vehicle is mind blowing i will not go back to beechgrove auto center. Should have made them drop it on the spot and put in what I asked for in the first place. Been to Walmart auto center all over the United States and this place. Wow

Dec 07, 2023

The whole team was great

Dec 07, 2023

Trey is the one who receptionists there and very friendly welcoming service to all customers. He is super polite and patient for people. I appreciate him as a big help!

Dec 07, 2023

good mechanics

Dec 07, 2022

Definitely would not recommend.

Dec 07, 2022

I was very pleased with the service.. Staff were very kind and helpful