Walmart Auto Care Centers

Nov 22, 2024

Please have someone working the front desk who actually knows how to talk to people. The young lady working the front desk 11/16/2024 @5:20pm needs a little more training.

Nov 22, 2024

Worst customer service i have witness, no matter time of showing, employees arguing with each other's, will not recommend unless you want to spend all day there

Nov 06, 2024

POOR MANAGEMENT. Never go there; waited 5 hours for one tire replacement.

Sep 06, 2024

I’m here at Walmart auto in river city wanting to get a service done to my vehicle, dealing with an unprofessional employee. Her name is Theresa and she has the worst customer service skills and should not be working in the front with customers in my opinion. She actually should be in the back dealing with tires, oil and etc not having to deal with customers as much. The Customer service was nonexistent and she act like I was bothering her because I showed up needing a service that walmart provide. Theresa, this is your job (customer service rep). (1) I did not ask you to fill out an application to work at Walmart Auto. (2) I also did not make your schedule to come in to work today. All I can say is “thank God for change” Walmart you all have to do better. You may need to take a page from the tv show “undercover boss” to see how your employees actually work and their ethics.

Aug 06, 2024

Walmart Auto Center (Tire & Lube) at 13227 City Square Dr, Jacksonville, FL 32218 is the WORST! DO NOT GO FOR SERVICE. HORRIBLE! HORRIBLE! HORRIBLE SERVICE! This is my second time there. I told myself after the first experience that I would NOT go back after it took almost three hours for an oil change. But I had a tire blowout and they were the closest. I arrived and observed only 1 car in the bay and no cars in the parking lot awaiting. As I entered the lobby, the two associates at the counter stopped their conversation and stared at me the entire time as I walked to the counter. Neither associate greeted me. They did not say a word. Just rude! I waited, still no words from either one of them. I had to break the silence and request a tire. It was 4:15pm. I received my 1st text stating my vehicle has been checked-in at 4:30pm. I sat in the waiting room and they told all those who wanted an oil change that they stopped taking cars. At that time I'm was still the only car. However, they took all those that wanted tires. Nonetheless, every customer who came after me came and went. I received a 2nd text at 5:06pm stating my service has started. At 6:03pm I received a 3rd text stating again my service has started. I called for a Manager, because it was a simple tire replacement and my car was in the bay over 1.5 hours ago. At this moment, it began to be extremely suspicious. It should be noted the service technicians were very unprofessional. One in particular was making passes at me. I then felt like it was all a diversion and something unethical took place with my car. The Manager arrived after my request and said they can't control the text messages. But he will check on my car. Soon as he came back in, all of a sudden I received a 4th text that my vehicle was ready. My car was in there, ALONE, for 2 hours! Now my oil light on and I recently got an oil change this week. Something went wrong there. I just know it. THEY ARE HORRIBLE!!!

Jul 06, 2024

0 stars!! Waited in here for 2 hours to buy a battery & get it installed just for them to not have the battery for my car no apology no nothing WONT EVER COME BACK!

Jul 06, 2024

In a singular conversation I stated I need my rear tires replaced, upon getting my truck back I didn't check the tires before I left however once I got back home I realized the front tires where the ones that where new which bewilders me when my right rear tire which they checked the pressure of is completely bald

Jul 06, 2024

They were quick and efficient. Got me in and out in no time.

Jun 06, 2024

I was in a few months ago getting 4 new tires. Unfortunately I had to go in on a weekend with no appointment because my I got a hole in my tire late on a Friday night. With no appointment I knew I was going to be there awhile. Everyone was friendly and kept me up to date on where I was in line. Fast forward a few weeks later, one of the tires started not holding air so they told me to bring it in. Both Jennifer and Johnny were super helpful and made the transaction seamless. I know there’s a lot of bad reviews out there but some of the things people complain about are out of the employees hands. My family will definitely be back.

Jun 06, 2024

Service is the worst

May 06, 2024

Worst auto center don’t go here. Waited 3 hours on an 2 hour limit they gave me and my car wasn’t even touched. Then they had the nerve to get upset with me for asking for my car back. They said there was only 2 cars ahead of me. How long does it take to change a tire??! I wasn’t the only person to leave either. They have no sense of professionalism or urgency. I bet if they were getting paid by the tire or by the car then maybe things would get done in a timely manner. Or maybe get a better manager there. Ridiculous to say the least.

Apr 06, 2024

I'm not from the area, so I call to verify cost of an oil change and availability to get it done. I dropped off my vehicle and asked about how long. I was handed a paper with a number on it and told that they would text me when they started working on it and text me again when it was done. I never got a text at all, so after an hour I went back to see if they had started on it yet. Imagine my surprise when I saw that it was parked in a different spot! I rechecked my phone, but no text messages. When I went to pay the bill, it was nearly an extra $20.00 from what I had been quoted! When I inquired about the difference, I was told that most of it was because they didn't stock the filter for it and had to get one off of their shelf!?!? I wonder how many Chrysler products with the standard V6 engine are in the Jacksonville area ?? I paid the bill, but it's the last time I'll put up with the incompetence and lies at Walmart!!!

Mar 06, 2024

I was waiting over three and a half hours just to change the oil. Matt is very rude (I think he doesn't like Latin people) But the rudest treatment was his manager Nakalia. I asked for a discount for the long wait and what I received was an aggressive attitude and many insults. He definitely doesn't like Latinos. I will not come back…

Feb 06, 2024

It takes awhile but they do a good job at a fair price.

Feb 06, 2024

Walmart HAS BEEN GREAT BUSINESS PARTNERS. WE WILL PROUDLY CONTINUE TO OFFER OUR PRODUCTS AND DO BUSINESS WITH THEM TO CREATE OPPORTUNITIES FOR Walmart PATRONS AND EMPLOYEES ALIKE.

Dec 06, 2023

I have mixed feelings about my experience at this location. I went in to have my TPMS sensor replaced and decided to also have my oil changed and a tired checked. I was there for for 4 hours. After leaving I noticed my car sounded funny. 2 days later the tire they checked and advised was fine went from 35 psi to 25b psi. On my way to work, I decided to check my oil. THEY NEVER PUT MY DIP STICK BACK! The Manager asked me to come back immediately and I did. There was actually a nail in my tire so they did not check it initially and they put a random dipstick in back my car on that visit. I ended up coming back a 3rd time because my tire sensor light kept flashing. When trying to explain I was told that it's just the weather and it may need air. I had to go to another service center that checked my sensors and reset the TPMS System. I will not be a returning customer. I do appreciate the Manager Eric and the Branden at the register for being helpful. They tried their best. The pit crew should be monitored heavily though.

Dec 06, 2023

Just told not doing oil changes for an entire month. You'd think that there'd be a sign put up, clearly showing that somewhere yet, they still had oil changes posted on those nice price lists tv displays. It's like 70% of the service requests. Just a hunch, I'm willing to bet that they will conveniently start back doing them just after Christmas because lord knows it's the holidays and the busiest time of the year so that means more work. Told to go to lem Turner Walmart but they're probably doing the same thing. It's just the north jax way: poor, lazy, ghetto customer service. Two stars because other times I haven't had this level of poor customer service here before.

Dec 06, 2023

The manager and staff went above and beyond to help me in meeting the needs of my car. I wish I remembered the name of the manager, but he had a scruffy beard and round glasses helped me figure out the best next steps for my vehicle!

Dec 06, 2023

They always playing, I can’t with them!

Dec 06, 2023

They put me on hold for an hour ,so i ended up going to another store and they answered within seconds and valued me as an customer. Don't buy from here.

Dec 06, 2023

Called over 7 times still no answer

Dec 06, 2023

Can't believe your out of 2% milk Sun. AM

Dec 06, 2023

Don't even waste your time trying to call and speak to someone. They won't answer. Their prices are cheaper than most competitors but the lack of professionalism and quality don't even it out. Spend the extra money and go someplace that will take pride in working on your vehicle.

Dec 06, 2023

Had employed get all huffy cuz I didn’t want road cover for tire. Also thanks for all season tire - it’ll come handy when it snows in Florida .

Dec 06, 2023

I came there with a tire that was very low pulled right up, and even though the employee was busy, he put air in my tire and checked the rest of them. That was thoughtful. I appreciated that.

Dec 06, 2023

I would give 0 stars if I could! This Walmart tire center has always giving me problems. The first time I went in there last year to get a tire they told my husband and I to come in at a certain time which we did but then when we came in they said that we were late and gave us serious attitude and not only that they put the wrong tire on our car! I called and scheduled an appointment at the beginning of this week to get new tires put on the front of the car (only because they are the cheapest people in town) but later called that day to reschedule it for today at 2. My husband got a confirmation text saying the appointment was scheduled for 3? so I called them today to clarify what time we should come in and they said I’m not even on the schedule! So now our tires are about to go out and we have no appointment and this is the only day this week that my husband can go get tires! I am fed up with the customer service I receive in person and over the phone every time I go in there. Whoever is manager needs to do some serious adjustments because this is ridiculous!

Dec 06, 2023

Slow workers and the old guy at the counter tried to up sell me on products and when I refused he made me wait almost an hour before I finally had to just leave and go somewhere else.

Dec 06, 2022

DO NOT get your oil change from this location even if you have your own supplies to change your oil or the location is convenient. This was the worst customer service and experience I ever received at a Walmart location. I took my car in for a oil change just to leave with my car smoking, do not go above 25 miles per hour, and oil throughout the engine of my car. I brought my car back for them to fix the issue. They told me nothing could be fixed and I would have to file a claim through their website as if I brought my car off one of their shelves. I just got my car and it's not even a year old.

Dec 06, 2022

The cashier was nice 👍 but they make u wait so long for a sample tire change they need more mechanic young ones

Dec 06, 2022

They denied me service because they couldn't unscrew my oil filter in a 2016 Toyota Camery. That filter was installed by the dealership. What kind of place can't unscrew an oil filter