Walmart Auto Care Centers

Dec 07, 2024

Daughter went in to get her tire patched. Her dad had already seen where the nail was (in the top of the tire). Started out with very poor customer service. From their poor attitude to talking to her like she’s stupid. When the guy “checked”, he then told her that they couldn’t fix it because it was in the side wall. Obviously, her dad could have missed one; however, it wasn’t likely. She left so her dad could take care of it. He took it to Sam’s. The nail (a small finish nail) was in the top, not the side wall. I can look over them thinking (maybe) that it was in the side wall, but the overall poor customer is uncalled for. If customer service is not your thing, then find somewhere that you don’t have to provide it.

Nov 07, 2024

The manager that I spoke with in the evening said that "there was not enough time to test my old battery to see if it was covered under warranty".  She said that  "I could go ahead and buy a new battery and then bring the battery back when I returned in a few days and have it tested and we would go from there." The old battery tested bad when I brought it in and before the warranty expired. Tim, the manager, said that he would not honor the warranty. He would not exchange it even though the manager I had spoke with before told me that I could.  I've had problems with him before. He is not good at customer service. The head store manager took care of everything and made it right. I missed getting back to work because of Tim.  Meanwhile, there was a guy that was waiting 2.5 hours for an oil change. There were only two cars in the garage. I am not sure how other Walmart auto centers are, but the one on Clinton Hwy is one that I will not return to.

Oct 07, 2024

I had a fantastic experience! My car wouldn’t start today and needed a new battery. I got to the auto shop at 2:15 and my car was done by 3! Most of the time was spent just waiting in line. They were quick, efficient, friendly & communicated well. I would definitely go back again!

Sep 07, 2024

shout out to Walmart on Clinton Highway quick oil change love it. They were out of stock with my air filter for my car,Richie was still nice enough to show me where it was located at and how to change it. #doityourself

Aug 07, 2024

A few days ago I had 2 tires put on my car, after 2 weeks the air in one tire went down. Since I had protection on the road, I decided to go. The woman there told me that it would take 4 hours to check my truck and there was only 1 car in front of me. I asked her if I could make an appointment and she told me that they couldn't do that for that. quotes what was first come first service, but there was just 1 car in front of me. It made me think about how they had to do a service because they didn't want to charge, they didn't care about it.

Jul 07, 2024

Get used to this view. Made an appointment a week in advance and it took over an hour just to drop it off

Jun 07, 2024

This place is the most unprofessional and a huge waste of time and money. After the second time being blown off by this auto center, it’s clear this place is a waste.

May 07, 2024

Shady practices and different prices than advertised. $80 in hidden fees that were not mentioned when I asked about the total before getting service. $6 more per tire than advertised online. They charged an extra $60 for lifetime rotation and balance that they will not honor in my previous experience. The service desk guy was nice and helpful but had to get one of the techs to answer my questions. Tech was extremely rude, short, and just blurted out an answer before walking away while I was still talking. Yelled back that they "Only charge $12 a tire for mount and balance everywhere else is $25. Don't like it go somewhere else." I would have if they would have told me about the hidden charges up front when i asked! They were only $40 cheaper than the other place to begin with. But I still ended up paying more for the same tires and a service that can not be removed or used.

Apr 07, 2024

horrible service

Mar 07, 2024

Over sold me said "I HAD TO PURCHASE A NEW TIRE VS A PLUG!!!

Mar 07, 2024

Went to get tires mounted and balanced. Called in advance and they said come on down we are available. Drove 40 minutes for them to tell me they’re sending someone home and wont touch my vehicle. Waste of 2 hrs for this POS location. Tim was not professional by any means. Yelled and raised his voice. Lied about federal laws for my tires. Definitely need a supervisor

Jan 07, 2024

A quick glance over of my reviews and you'll notice that I don't leave one stars very often if at all. However this place is total garbage, I brought my own tire in to replace a wheel. After it was checked over with his gauge I was told that everything is fine then they would write me up in just a moment. While waiting on the gentleman I go proceed to stand in the breezeway where it instructs the customers to enter. I wanted to stay within eyesight of the guy that was going to write up my ticket, I stood exactly in the area provided for customers which was not inside of the work area for the employees. An employee comes out and tells me that I can't be there and that either have to go inside or stand outside in the cold. He was a jerk with his attitude and how he said it so I called him a prick. A few moments later the original guy takes the same gauge back to the same tire and does another test before coming to me and telling me that it cannot be mounted. I didn't see any point in arguing I grab my things and left. I went straight to another Walmart where they mounted it with no problems at all.

Jan 07, 2024

One of the worst walmarts I've ever went to They are very rude They got mad because I was watching them Put new tires on my truck And that rude employee Came to me and told me. I cannot stand there. And he came at me very rude And then the next thing I know. They were loading up the tires in the Back of my truck And told me they could not mount them Just because they didn't want me watching

Jan 07, 2024

Quick, friendly service. They will conveniently text you when your service is complete; giving you time for shopping.

Dec 07, 2023

Called 2 times to see if they had what I needed, was put on hold both times by the same person, waited several minutes, he did not return either time. Took my business elsewhere.

Dec 07, 2023

HORRIBLE!!!! Stephanie, the "service rep" / supervisor is rude. She tells you how you are to speak to her in order for her to respond. Don't bother scheduling appointments as they make you wait in line with others who do not have appointments. They may or may not check you in a timely manner. No one answers the phone. Having bought several sets of tires at Walmart, this will be the last time! Someone needs to step in and do something about this store.

Dec 07, 2023

Helpful. But very slow. Probably short handed like every where. Good people.

Dec 07, 2023

I did not use this service because they told us there would be a 7 and half hour waiting time, since they have had 7 cars ahead of us. I understand that we did not have an appointment since I could not predict when a nail would get into my tire. The guy there, however, was friendly enough to us. Regardless, it appears that my road hazard insurance paid when I bought and installed my tires at Walmart is useless. I probably would not buy it again.

Dec 07, 2023

I will never return to this location. I visited there on a Sunday afternoon and was told the wait time would be 4 and 1/2 hours. I understood. Afterall it was a Sunday afternoon. I left andcreturned at 8 the next morning. There were 2 cars in front of me to be checked in. It took the young man 40 minutes just to do that. When he came to me asked the approximate wait time to have one tire replaced. He said that there was an oil change and 3 other tire customers in front of me so it would be at least 4 hours. At that rate they would only be able to service 10 or so customers a day.

Dec 07, 2023

Never believe the estimated wait time. Walmart needs to hire more people or figure out a way to expedite the process. Never waited so long in my life, i guess that was my reminder of why I stayed away from Walmart. 1.5 hour wait time turned into 4. Ridiculous.

Dec 07, 2023

Very nice and helpful

Dec 07, 2023

Along with the money, you will also loose your mood for the day after you visit this place

Dec 07, 2023

Did not get notified when car was ready, waiting 20 minutes for someone at the register. Not worth it

Dec 07, 2023

I ordered 4 tires to be delivered to Walmart due to the size. The app said they were received and ready to install. Ihad made an appointment on the app for 1 pm. When I got there they could only find 3 tires. After almost an hour the mechanic came to the car and stated they coul only find 3 tires. It seems that the fourth tire was shipped to Memphis with no arrival time in Knoxville notated. I was told to call back in a couple of days and seecif the fouth tire had arrived. I am unable to get anyone on the phone in the automotive department. It rings for five minutes and disconnects. It is very upsetting. I have to go back to the store to possibly be told the last tire still has not been deliverd.

Dec 07, 2023

I would suggest you look around before having Walmart put tires on your vehicle especially this location. I have bought several full sets of tires from Walmart in in the past never have I bought just one tire at a time. They are quick and courteous to get you in so long as you're buying a full set. But when you return to have your tires rotated there is always a two to four hour wait even if there's only one to four cars in front of you. when you return to have your tires rotated and you don't have to pay for that so they don't give you the same quick and courteous service! The tires are good the return service sucks. I am now in my garage rotating my tires myself. Oh and my TPS sensors have not worked since I got the tires installed.

Dec 07, 2023

Terrible like amazing terrible 20 minutes anywhere else is 2 hours there some people waited 5 hours just for tires

Dec 07, 2023

Went to this Walmart to get some new tires and they ended up taking 2 and a half hours. Then to make it worse they didn’t balance the tires correctly so the car shook. I had to take it back to Walmart the next day and they redid the balance, yet they managed to do that incorrectly as well. Ended up going to discount tire to get my wheel balance done. Terrible job done. Would not recommend getting any sort of service or tires at this location.

Dec 07, 2022

Poor customer service laziest techs and employees

Dec 07, 2022

Save yourself time do not go there. I had the worst experience with the girl name Ashley. I went there during my lunch time. She explain to me I will be behind 5 cars. I said fine. Went inside and come back said it's actually 7 cars, I said fine. Went on trying to explain to me it might be even longer, pretty much trying to tell me indirectly to go somewhere else. I told her even if it is done tomorrow that is fine. She start asking questions about my car, asking me to open the front, then she start checking for things. Then go in and come out several times. After 45min she start saying my car is leaking a little and Walmart never change oil on a leaked car. I never see anythingleaking, and it took 45 min for her to find a way to deny me service. I was so frustrated, lost time, energy and now am angry too. I wish I could have taken my business to a place thatappreciates customers. Never again!.I am sure this Ashley has done this to other people as well, it's just matter of time.

Dec 07, 2022

The guys themselves was very nice and polite but the lady Stephanie that works in the tire shop has a very bad attitude and feel as she can talk to people any kind of way. I understand that a lot of companies are under staffed but her attitude was totally unexceptable. Especially when you have a paying customer in front of you, you should never speak on another customer. You never know what a person is going through financially so speaking on another person to someone who has nothing to do with the people you are speaking to. If it wasn't for them almost being done with my car I would of walked away! Never plan on coming back because of her attitude and total disrespect!!!!

Dec 07, 2022

The price was great just $60 for a new tire. However the service sucked there was three people total one of them I guess was a supervisor and he just got people to fill in the information then went to get batteries or tires needed. The other 2 were working on a car and most the time was spent talking, flirting, and laughing usual while one of the two worked and the other one watched and continued to joke around. I was in a hurry because my donut blew on the side of a very busy and dangerous highway and when I asked them how long they were rude and said when we finish this one even though it was clear that they could have each worked on a separate task and stopped the grabass and it would have moved much faster and I would have been much happier.

Dec 07, 2022

They truly care for their customers.

Dec 07, 2022

They wouldn't answer the phone.