Walmart Auto Care Centers

Dec 05, 2024

Very disappointed, I went to have the oil changed on my car. I specifically asked for Quaker state 5w-20 FULL SYNTHETIC. They gave me a conventional oil. Didn’t notice until my car (that isn’t compatible with conventional oil) had the low oil pressure light on after about 100 miles. Changing with full synthetic tomorrow myself. I’m hoping this didn’t destroy my vehicle’s wet belt system, which is a VERY expensive fix. Ridiculous… no way I’ll ever come back for an oil change… UPDATE: my car now needs a new timing belt and oil pump due to the ignorance of the automotive employees. I would love if they would make this right as it is going to cost me a few thousand dollars, but I’m very doubtful they will.

Nov 07, 2024

Whats the point of having an appointment if it means nothing? Had a 3:30appt only to just take me vehicle back at 5pm cause it still hasn't been seen, bottom mention everything is ass backwards there, will never come back and can only hope they go outta business

Nov 07, 2024

Waited 45 mins just to be seen and then 5 hours for an oil change and 2 tires… then I look at my papers and it said all tires were checked for properly inflated… it said all tires are at 35 psi… mine take 50 psi! I’ll never do that again

Oct 07, 2024

Got 4 tires replaced, one went flat within 3 weeks, they refused to replace it because I didn’t buy their special roadside package. If your Walmart tires fail you will be paying for new ones yourself unless you buy their special roadside insurance, which is pricy. Shit base warranty, do not recommend EVER buying tires here unless you have no other alternative.

Oct 07, 2024

Ridiculous. They have their entry set up backwards. The entrance to the garage was closed off with NO signs to go to the “exit.” I went inside to check in 15 min before my appointment. A random associate had to flag the auto workers down. One guy came in and told me to circle around, an associate will get to me when they can. What’s the point of an appointment then? Can confirm behavior from recent reviews of NOT being acknowledged and being IGNORED. They took another car before mine so I knew it would be hours before mine is finished. I waited another 15 minutes after pulling around. Still ignored, wasted my time driving here and 30 Mon of sitting just to be ignored. DO NOT GET WORK DONE HERE if you value your time!!!

Sep 07, 2024

Walmart auto center told me it would be a 4 hour wait to have new tires installed on my truck and I had a appointment at 4pm to have tries put on my truck

Aug 07, 2024

Terrible customer service and no directions on how to get around. There are no signs and no one speaks to you or tells you where to go or what to do.

Jun 07, 2024

Fast help patching a tire

May 07, 2024

I called the automotive department to inquire about new tires. Since the Google result only listed "Oil change service," I wanted to make sure I had the right place, so I asked if this was the department that does tires. The lady who answered the phone said "Well, this is the automotive center, so yeah" in a very rude tone. I said there's no reason to be rude, and she hung up on me. Definitely going elsewhere.

May 07, 2024

I went in to get a pair of new tires. I had a flat. car ran well and had no shaking. When I got the car back i got onto the highway and suddenly front end shaking. I took it back to make sur the tires were balanced. They claimed i had a bent rim and of course they claimed it was before hand. I never experienced front end issues until the tires changed. Will never go back. I do not recommend. They will not resolve or offer to replace. trash service

May 07, 2024

This is one of those moments when you really wish Google would allow you to give 0 stars to a business. I bought a set of 4 brand new tires online with an appointment scheduled to have them installed, and I arrived 45 minutes early for my appointment. Pulled up to the entrance and sat for about 15 minutes without being greeted or checked in. I then proceeded to call the auto care center non-stop for the next 20 minutes. When they wouldn't answer. I tried calling the operator at Walmart to speak with a manager. But of course, that call went unanswered as well. After waiting for 45 minutes and now at my appointment time. I turned my car off. Walked inside and stood at the counter, continuing to call until someone finally came up and asked if I needed something. I tried to tell him what was going on, but he cut me off before I could finish a sentence. He asked where I was parked and I told him the entrance to the garage. He said, "Oh...you need to park on the other side." (i.e., The exit) Why in God's name would you expect customers to assume they should pull up to the exit? I asked for my tires so that I could take them elsewhere to be put on because, frankly, I can get it done cheaper at any tire shop in town but was going to do it here for the convenience.

Apr 07, 2024

I came by today for an oil change only even though last time I had to wait 3 hours. Well, I got ignored until I finally asked the clerk inside for help, he was rude and told me to wait outside some more. I then proceeded to get ignored while a man with his daughter pulls up and gets their oil change in immediately. I’ve never felt so disrespected. I won’t ever come back to Walmart auto center ever again! Your employees need to learn some manners! And shame on y’all for making a pregnant woman wait in the sun just to be ignored while you help customers that came in after me.

Apr 07, 2024

This place is a joke won’t pick up phone or u can’t get help even if u go in the store needs your be shut down

Feb 07, 2024

I went early in the day when business was slow, and the staff worked very fast to replace all 4 tires and had me back on the road in under an hour!

Feb 07, 2024

My boyfriend arrived at 7:45 He sat there for over 30 minutes and no one even acknowledged he was there along with another customer behind him. He went inside and waited till he finally seen someone and he told them to pull around the other side and someone would be right with them. NO ONE CAME OUT!! They both got tired of waiting and left. Not very good customer service today. Won’t be back there for an oil change

Jan 07, 2024

Mr. Walton, we're thankful for your business.

Dec 07, 2023

Called ahead to ask if they could swap out a battery since I purchased one through them and it was a faulty battery. They said yes as long as I got there before six I showed up at 5:22 and they refused saying that they were backed up. Yet when I called, I was told sure come on in as long as you’re here before six so I drove all the way over there just for the guy in the shop area to tell me that they couldn’t, and when I asked them why the guy answering the phone told me sure I come before six he said oh well, they’re not the same as us. And when the guy answered the phone, he said auto center not just Walmart SMH if you have hours to a certain time you should honor the people that show up before posted closing time if you’re behind that’s not our fault.

Dec 07, 2023

Do not pre pay for your tires at this walmart. I made an appointment for 6 o'clock, they close at 7, had absolutely no getting work. So they canceled my appointment and told me two people cant change 2 tirws in a hour refund in 7-10 daysme

Dec 07, 2023

Alright for a auto repair shop inside a Walmart.

Dec 07, 2023

Always expect a wait, so shop and look around for 2 hours or get dropped off and pick up your car later. Most days are fine, and sometimes customers met with a little bit of an attitude, but most of the time they are polite. It just depends on who you get. Expect an hour or two wait, unless on there on a super busy day (like this day below). This one time recently. The ONLY time, so don't let this review hinder you from going, because the majority of the time it's smooth sailing, just the expected wait time. But for the first time I had a bad experience (which was a 1 star day). I had been called or called a total of 3 times that morning to check the status and then be asked if a certain tire replacement was fine since my warranty ("lifetime warranty of the tire") was out/invalid after a certain amount of tread left on the tires, but there's still over half of the original height of tread left. Then after they said okay it'll be ready in 30 minutes. (I called back once, because of a missed call and then this phone call.) I get there 40 minutes after the phone call to give a little extra leeway time. My car was parked outside of the garage but facing it, which I new was odd because they usually park the finished vehicles on the side or pointed away from the garage. I noticed my tire was still very low. I went inside to trade my ticket in for the keys. The older woman at the register was rude after she said your car's not ready (so they had removed my car completely after I gave the go on that tire they asked about and after saying it'll be ready in 30 minutes from the time of the call). But this lady with an unapproachable attitude, went to go check, just to come back even ruder just to repeat what I had just said the call was about 40 minutes prior, the attitude was well they called you and you didn't answer their question, wrong no communication from one employee to another and no accountability taken on their part after I had spent atleast ten minutes answering the other employees questions and saying that's fine I'll go with that tire on the phone before showing up. Anyways... about 30 more minutes or so, my car was ready. So it went from being the fourth car in line that day to maybe 7 or 8 in line, all because of the lack of communication from one employee on the phone to another. (The missed call was in the time span of seconds, then I called back and talked to the person for about 10 minutes, that's all.)

Dec 07, 2023

Don't go to Walmart, for anything. Literally the worst customer service in every conceivable way. Maybe if they treated and paid their employees adequately it would be a different story.

Dec 07, 2023

Good place to go for new tires

Dec 07, 2023

Got there first thing in the morning and they went above and beyond, thanks guys

Dec 07, 2023

I just needed a new tire placed on my vehicle. It was two hours before they even got my car in the shop. Then I waited 3 more hours waiting on a text message or a call overhead or anything saying my car was ready never got it. Had to have a friend drive me home after spending 4 or 5 hours walking around in Walmart because I walked over and they were closed. Worst experience with Walmart auto ever.

Dec 07, 2023

Today is a Sunday afternoon here in Knoxville Tennessee and the service woman named Tristan and her supervisor being very short staffed squeeze me in and made sure I tires that I so desperately needed for my road trip I appreciate there help and recommend this Walmart auto location for your basic car services I feel they are really trying to keep this locations in great operating condition thanks for reading 😉

Dec 07, 2023

What a joke of a service center. I called to have 4 tires scheduled to be put on, the guy said bring it on in now. I showed up 20 min later and the girl said 'sorry but bring it back in the morning'. Ok fine, she was nice and apologetic, I get it. Brought it back in the morning and one of techs greeted me with "what do you want?" I said I need tires. He said he's not doing tires today. I told him about the my conversations with the people the day before, telling me to come now, and he didn't care at all. I know he didn't care because he told me. Super rude. It's a tire and lube shop, a very easy job and these people can't even manage that. What a joke.

Dec 07, 2023

Did an oil change on my car. Courteous cashier and a good price

Dec 07, 2023

We urgently needed a battery, and this location got us taken care of extremely quickly and they were very kind. Will definitely come back any time I need maintenance/minor repairs on our vehicles.

Dec 07, 2022

I got nothing so disgusted with service is n tire and lube I left and will never spend my money in there again blacklist

Dec 07, 2022

I wish I could give them 0 stars .Put wrong oil in and didn't change tires when they said they did . 5 guys behind counter and not one knew what was going on.

Dec 07, 2022

Know their stuff.

Dec 07, 2022

Nobody answers the phone. Usually understaffed and desk was manned by person who knew nothing about products or services. I lost 3 hours, just getting tires balanced.