Walmart Auto Care Centers

Jan 17, 2025

If you do not want to get ripped off, you probably shouldn't buy tires here! I called the auto center to check my warranty on the 4 tires that I had purchased a while back. I told the guy that I had a nail in one of my tires and wanted to know how much I would need to pay to fix it. The guy took my information, looked my account up, told me the name of my tires and confirmed that I did still have a warranty on my tires. So I asked how much I would need to pay for a tire because I had a nail in my tire. He said that I didn't need to pay anything for a new tire due to my warranty. He also told me that they didn't do appointments, and that they worked on a 'first come first serve' basis so I headed there. I got there and noticed a lot of cars in several lines but I assumed they were there for oil changes since all the lanes were titled 'oil change' so I parked and went inside. A guy approached me and I told him why I was there and he said "Oh yea, I just talked to you on the phone". He then told me to pull into lane 4 and wait in line there. I waited in line, in my car for about 45 minutes. The lady got to my car to check me in and asked me what tire I wanted to purchase, with the lowest one being about $90 excluding the warranty cost. I explained to her that the guy inside told me that I wouldn't have to pay anything due to my warranty. She told me that wasn't true and that I did have to pay. I told her he even looked my tires up and told me the name of my tires, but that didn't matter. It was very frustrating to have to wait in line for 45 minutes, just to be told that what I called to confirm and walked in to confirm prior to waiting in line, was in fact not true. I basically waisted money purchasing that warranty. So when she asked me if I wanted to purchase the warranty on the new tire, I immediately knew I wasn't going to make the same mistake twice of wasting my money on a Walmart tire warranty. I ended up leaving and getting my tire plugged and I wish I could get that time back I wasted in line and the money back that I spent on the warranty that was useless! I have never been so frustrated to know that 1) I literally can't rely on what the employees say there and 2) I wasted my money on a warranty I can't even use! IF YOU DECIDE TO BUY ANYTHING HERE...GOOD LUCK!

Jan 07, 2025

I called to have a second set of 4 trailer tires put on my landscape trailer. I was told they only had 3 tires, and I could go to another store and buy the fourth tire and then take it to them, and they'll put it on my trailer. I said, "Excuse me, I shouldn't have to do that. Can't you take care of that for me, and she said No, we don't talk to other stores. Then I remembered I had a Costco membership, Duh!

Jan 07, 2025

No problem with this location but stay away from 12981 Shelbyville Road location. From management to the mechanics this location is a joke.

Jan 07, 2025

Yesterday I had to bring my car into the auto care center to have one of my tires replaced, luckily it was under warranty and it took two (2) hours for them just to replace one (1) tire on my car!!! That is too mighty long to wait just for one (1) tire if you ask me. If it were all four (4) tires it would be different. It appears as if this place is disorganized and the people working there need to improve on their time management, prioritization and customer service skills. To make matters worse, there was no communication on the reason for the delay or the projected completion time. Good customer service involves good communication and consideration for the time spent waiting and time lost for other necessary daily matters of their customers. The customer service as well as time management on jobs needs to improve!!!

Dec 07, 2024

Tiene un horario de 7am a 7pm, hice mi cita para las 7am pues debo ir a trabajar. Los trabajadores empiezan a llegar después de las 7:05 y han pasado 10 minutos y nadie me atiende

Dec 07, 2024

made an appointment for oil change and car wasn’t done until two hours later. ridiculous.

Nov 07, 2024

Always come here for tires. Prices are great, employees are nice and helpful.

Nov 07, 2024

I brought my car in to have a tire repaired under warranty. I was told it would take 15 minutes. I came back 2 hours later and they had forgotten my car. The next day I brought it back and waited over 30 minutes in my car before anyone even spoke to me about what was wrong with the car. All I needed to do was drop it off for them to work on at some point during the day. I couldn’t leave because the tire was losing air too fast so I was late getting back to work because they are inefficient at just basic task of finding out what’s wrong so the owner can leave.

Nov 07, 2024

No tuve buena experiencia, me entregaron mi carro como que le habían hecho el cambio de aceite y no le hicieron nada, lo que provocó que mi carro empezará a tener problema tuve que ir con otro mecánico y cuando revisó estaba pasado de aceite pues no le avían sacado el viejo y le echaron el nuevo encima. No lo recomiendo fue muy mal trabajo.😔😔😡

Nov 07, 2024

Seriously these people are the nicest, most hardworking employees ever. This place was absolutely slammed and I had a weird situation (flipped my car, and it had significant body damage + tire issues but was still drivable), but they very patiently assisted me and provided a lot of info I wouldn’t have otherwise known (not a car person). They really made my day wayyyy less stressful. Thank you!

Nov 07, 2024

appointments are meaningless

Nov 07, 2024

Been here for over 2 hours waiting for my single tire to be patched... Highly concerning definitely go to the Middletown one UPDATE: AFTER THEY HAD MY CAR AND KEYS FOR 2 AND A HALF HOURS I COME AROUND THE BACK TO SEE MY CAR SITTING THERE WITH NOTHING DONE TO IT AT ALL I WASTED MY TIME HERE DONT BE LIKE ME AND JUST PAY THE EXTRA MONEY SOMEWHERE ELSE OR LIKE I SAID GO TO MIDDLETOWN

Oct 07, 2024

I brought a dead battery a week ago and had to bring it back to get a new one 😡

Oct 07, 2024

Just don't go... the $20 you may save here is not worth the really long wait and the inexperience of most of the employees. It is truly ridiculous

Sep 07, 2024

I waited two hours for an oil change and there was no one to talk to or tell me anything. They are very lazy in their work. I feel frustrated.

Sep 07, 2024

Muy lentos

Sep 07, 2024

Nobody helped us, we were parked for 45 minutes, the staff just looked at us and did not help us, what a bad time I had

Sep 07, 2024

Un servicio bien organizado, rápido y con calidad profesional. Gracias

Aug 07, 2024

It is always good to be able to walk around and look while you are waiting! They also installed a front turn signal bulb and didn't charge me any more, I just had to pay for the bulb!

Jul 07, 2024

Best visit ever to a Walmart auto center. Directly do to Ms Ivy who checked in my vehicle with a great smile and friendliness. Seamless and I will be going back! Thankyou Walmart and Ivy

Jun 07, 2024

It is damn near impossible to get anybody to answer a phone. It will ring for 30 minutes unanswered, and if you hang up and call again it will continue to ring. I doubt that anybody even answers the phone, or if there is a phone at all. I would like to comment on there work, but I was unable to get a hold of anyone to schedule an appointment. Hopefully they can develop an AI to answer phones, since apparently the people running the mechanic shop are incapable of doing so.

Jun 07, 2024

The service itself—getting tire replaced—was good and surprisingly speedy. So kudos to the mechanics! Otoh, the inside/retail end of it sucked, starting with calling before heading over. Multiple unanswered calls. Then, when they finally picked up, I was immediately put on hold (no human voice was heard). During the next 25 minutes—part of which I was standing at the counter for—the call was picked up twice (when the phone rang them back) and immediately put back on hold. To top it off, getting the answer to my simple question was not only hugely overcomplicated, the answer they (𝘧𝘪𝘯𝘢𝘭𝘭𝘺!) gave me was wrong. I know from experience that working retail can really bite. But if you're not up to it, find a different job.

Jun 07, 2024

Was a fast service, but I felt that they could do better customer service.

May 07, 2024

They told me one hour for service … went and got groceries…. It’s been over two hours now … frozen groceries melting … no one is standing near my vehicle in the bay zlots of mechanics walking around in the store with their thumbs up their a**… don’t come here unless you have half of your afternoon to waist ..they don’t care..

May 07, 2024

Took care of my needs and helped me find somewhere else I could get the rest of my needs met

Apr 07, 2024

I will NEVER return to any Walmart auto center!! My fiancé and I came in for an oil change a few weeks ago, when we came in there was nothing wrong with our car other than the oil change. When we picked up our car later, the engine light came on and it had no boost plus a clicking noise so we took it back and they told us there was nothing they could do and that it “wasn’t their problem”. If I could give 0 starts, I would.

Apr 07, 2024

If I could of given 0 stars I would have one of my daughter tires come apart we did not have a spare to put on the car to actually drive the car to Walmart bashford manor location so we took 2 of the tires with us was gonna purchase 2 new tires at that time to be able to drive the car to also replace the other 2 and asked about the rd hazzard and was told I could not have rd hazzard without the car being with me although I had all the cars info like how was I going to get the car with busted tire there needless to say they just lost a 400$ sale cause they didn’t want to warranty the tires never will go to that location again and the manager was very rude

Apr 07, 2024

Kaylan was very helpful and knowledgeable!

Apr 07, 2024

Mas de una hora de espera y no por que habían muchos autos si no por que tenían los slot vacíos y los autos esperando, no había ningún auto en servicio durante una hora y media en que tuve que irme. Horrible y pésimo lo peor, nadie viene a decirte nada, no hay ni explicación ni disculpas. Peor lugar jamas visto para hacer un servicio. No lo recomiendo jamas y a mis amigos ya les dije que ni fueran que es pésimo. La última vez pusieron mal el registro de mis millas. Pero hoy fue la gota que desbordó el vaso.