Walmart Auto Care Centers

Dec 03, 2024

Very poor customer experience. Severe delays in customer service, incompetent register staff, unnecessary technical issues.

Nov 28, 2024

I had a scheduled appointment at 3:30pm and when I came in a technician walked up to my car and rudely said they aren’t doing anymore walk ins and I told her I had an appointment. She said “oh, you do? Well we are off at 4 and we still have to do another car.” She didn’t even apologize for the inconvenience she said they don’t have time and walked away. No customer service skills and very RUDE!

Nov 05, 2024

I went there because one of my tires was extremely low. Kyle was super friendly, filled up the low tire and topped the other 3 tires for me for FREE! Thanks Kyle! I'll probably go there for my next oil change.

Nov 05, 2024

Went for oil change and new battery and when I picked my car up I noticed my sons car seat wasn’t in the back seat? I check in the truck and there it is, they did not tell us they removed it they did not even mention when we picked it up? That’s so weird that they would move it, makes me wonder why they’re touching things inside my car?? Is it necessary to move a car seat when I’m getting a oil change and a battery installed???

Aug 05, 2024

Hours 7am-7pm See attached pictures for prices

Jul 05, 2024

I went in for an oil change, which they did. They said my car is newer and they couldn't check the fluids because they would have to remove a transmission cap or something and they don't do that. I usually go to the Chandler location on Germann and they never have a problem. Also, I asked to have my windshield wipers replaced since one was torn and hanging. When I got back they said it was fine. I said no it's hanging so the guy at the register went to ask the techs in the back and he came back upset. He was frustrated with the techs and said they didn't check it and they are giving me the run around so do you want me to bring your car back to them or no. I just said never mind. When I first came in he said the techs were already mad at him. Not sure why but this was not a good experience at all. I moved to this area but I will gladly drive to Chandler to get my oil changes done in the future.

Apr 05, 2024

Basic oil change and tire rotation. Everything was smooth and in a timely manner. Darcy was very nice and professional. Got what I came for which was good service. 💯

Feb 05, 2024

*Registers R a nightmare still!* Went to 1 newer updated Walmart! Sorry was not familiar with the area, had never been there before! BUT, U only wait in 1 line. They had wrll over a dozen self checkouts! I'm thinking, "O man this is going to take forever & ever!" No! The registers were all in a nice square U shape, so no, long walks or long lines or waiting!!! 👏👏👏 There was 2 employees to help! 1 constantly watching to see which registers were open. 1 directing U to the very next register! Only 1 line out, so only 1 person required to observe those finished at the registers! That line was very fast & easy. WOW! It appeared there was a handicap ♿️ register that was separate on either side to aid those who need extra individual assistance! Wondering why all stores don't set their registers up this way. This will Save Everyone So Much Time! Thank U 😊 who ever thought up this design! 😁

Feb 05, 2024

I had an appointment, but when I arrived and asked the workers where to go, they all ignored me and blew me off, so I waited for 30minutes until someone helped me. Then when I went to go pi k up my car I waited for 30minutes until anyone helped me as well. Highly recommend going somewhere else.

Feb 05, 2024

I had my car severely damaged by an auto technician at this location on Jan 8 2024. Writing this on Feb 1 2024, I have not yet been reimbursed for over $600 I had to spend out of pocket to repair the damage that Walmart employees caused. I took my car in for an oil change, a standard maintenance procedure. Instead, the auto tech completely drained my transmission, and while trying to cover their mistake, added transmission to the front differential (NOT the transmission). This meant that my transmission was completely dry when they attempted to drive it from the service lane, damaging the transmission, as they CANNOT be run dry. Additionally, the combination of gear oil that is supposed to be in the front differential and the transmission fluid the tech incorrectly added proves detrimental and began to leak out of the seals on the front differential and burn onto the undercarriage of the car. My mechanic described what took place as “complete incompetence”. Additionally, the manager, Carlos, proved to be completely incompetent. He did not fulfill a single request he promised me. He was difficult to reach and clearly dodging my calls. The last time I attempted to communicate with Carlos he had the woman working the phones running between his office and the desk phone to deliver his messages to me and mine to him, rather than having me transferred to his office phone to speak to him directly. DO NOT go to Walmart Auto Centers for anything. The risk to your car and to your finances trying to repair the idiotic mistakes made by Walmart staff is not worth the hassle

Feb 05, 2024

Michael Acosta is an excellent employee. Give that man a raise. I witnessed him going above and beyond for a customer who was being rude, disrespectful, ungrateful and taking advantage of his niceness. The daughter of the customer was watching/learning from her mom treating him like an object. Michael is nice enough to give up his lunch break to please her. The lady walked away still angry and upset. I would fire that customer. Michael took care of this customer so his managers wouldn’t have to deal with them. That’s a great employee going above and beyond. Watch/listen to the camera footage 3pm 1/11/2024

Feb 05, 2024

The Tire & Lube department does a very nice job! They are quick, and the people who work here are helpful and friendly. The prices for an oil change are more affordable than their competitors. Plus, I have the convenience of being able to shop while I wait.

Feb 05, 2024

Went in for an oil change, came out with oil smudges on my windshield, a hairnet left on my passengers side, my belongings moved, and my ac settings messed with. gave the benefit of the doubt, maybe they were busy and bumped things around, whatever. start to drive away and notice my brakes are making an obnoxiously loud clicking noise. yikes. go back inside and explain the issue to the kind employee up front. he says he will get the mechanic. mechanic comes up and says they dont work on brakes. i re-explained the situation and asked if they could just take a look because my car has never made that noise before. he says no, they dont do brakes, but proceeds to tell me im accusing them of things and tries to (incorrectly) explain to me how cars work, im assuming because im a young woman. i explain i have plenty of mechanic friends, i understand full well how brakes work and that the systems are separate, but perhaps something got bumped? he is adamant that they have done nothing to warrant my “accusations” and im entirely wrong and proceeds to continue to argue with me for another five minutes. dont waste your time, theres someone so much nicer at firestone down the road.

Dec 05, 2023

Absolutely horrible experience I waited two and a half hours for a simple dam spare tire replacement and they say they can't do it time I will never get back!

Dec 05, 2023

I arrived at 9:20 and ask for an oil change. They told me it would take 2 1/2 hours. I received a text at 12:20 saying the car was ready. I was totally happy with that time. No problem when I got there they handed me cars to a Ford escape. I have a Dodge Caravan so I was a little confused. After several minutes of trying to figure out what was going on somebody came out of the back and said oh we’ve been trying to figure out who this dodge caravan belongs to. They said you have three cars ahead of you, so we’ll just get it done in about an hour. When I said that’s a little unfair, don’t you think you should put it right on he said no and I refuse to do your oil change. He gave me the keys and basically kicked me out of the shop.

Dec 05, 2023

I brought in my bmw S30I and being told that they would check my filter first to see if they have it but when I got a call saying my vehicle was finished they said they didn’t do the oil change because they didn’t have my filter but they still dropped the oil and put new oil in it and the kind that is not supposed to go in the car. The next day I went to a different shop and they told me that they totally striped my oil plug and that there’s threads coming out of the pan and that they just glued the plug on it causing me to have to get a whole new pan, basically saying they totally damaged everything.

Dec 05, 2023

I had an unexpected tire issue on Christmas eve and went in right before close, I understand the frustration about the situation but the employee I delt with was beyond rude the entire time I was there. If I hadn't needed a tire I wouldn't have done my business with him. I hope to not ever need to return to this location.

Dec 05, 2023

Needed a quick battery swap that's under warranty. I worked all day drove to the only Walmart auto center that's open past 6pm, made it there 30 minutes before closed for the man to tell me NO we can't help you with your quick 10 minute job that's under warranty. "But we can do the exchange and I'll take the bad battery out and leave you with no battery because we are closing" !!!... ILL JUST WALK HOME THEN I GUESS!! TERRIBLE CUSTOMER SERVICE

Dec 05, 2023

Never been to auto care

Dec 05, 2023

No one picked up the phone when I called

Dec 05, 2023

The staff was so kind to me and helped put on my brand new tires for Vegas. Thanks Val!!! Your team is wonderful. 💛

Dec 05, 2023

They are great

Dec 05, 2023

They got me in-and-out quicker than the time they quoted me.

Dec 05, 2023

Very busy, but very helpful

Dec 05, 2023

Very helpful once I was able to locate someone, very knowledgeable and quick to change my wiper blades for me

Dec 05, 2023

Won’t ever go anywhere else! Had a flat and Richie at the front was an absolute ray of sunshine. The customer service is absolutely un-real. I was having such a bum morning and everyone there made me feel so special. Michael A. repaired my tire ( I was so sure I needed a new one and he worked his magic) where did Walmart find him?! Give the man an award because he sets the bar so high. Left there with a big smile on my face and felt taken care of. 10/10 speed, quality, service They have that small town charm in making you feel like family, we don’t deserve them!

Dec 05, 2022

Closed early and were very rude, needed a tire exchanged. Emergency situation!

Dec 05, 2022

Personnel is not qualified for the sales or installation of tires. I suggest you spend $20 more dollars and go somewhere better. They do not honor warranty, they are unorganized, they do not follow proper protocol. Be safe everyone!