Walmart Auto Care Centers

Nov 06, 2024

Pretty good for changing tires.

Nov 06, 2024

Wait times are long, poor communication, and not proactive.

Oct 06, 2024

Quick and efficient oil change, tire rotation and tpms sensor relearn. I'll be back. Great Job.

Sep 06, 2024

HORRIBLE CUSTOMER SERVICE. I came here to get a price quote on a set of new tires. I had to wait 10 minutes while several employees were having personal conversations/joking around and not even acknowledging that I was there. Finally I was able to get someone’s attention and told him the tire size I needed, which he looked and said “nope we don’t have that tire size”. I responded that I am just wanting a price quote and he said he cannot do it there and I had to do it online. Talk about being lazy. I took my business elsewhere.

Sep 06, 2024

Horrible customer service. Everytime I go there’s always an issue. I’ve been visiting for a couple days to see if I can finally get my oil change. I ended up choosing Jiffy Lube.

Sep 06, 2024

Went for an oil change, absolutely terrible customer service, management, everything was so disorganized. Don’t recommend, better to pay a little more money and go somewhere else.

Jul 06, 2024

They took for ever to sign us up and get service

Jun 06, 2024

Awesome team polite respectful and effective

Jun 06, 2024

Don’t trust them with your vehicle. A simple routine oil changed turned into a 400 repair all because they overfilled my car buy 1.5 quarts. I’m also questioning the oil change because my oil looked black after 1 week of driving.

May 06, 2024

Pedimos servicio Alejandro se la pasa pasando y hablando con un chicken. Rs un asco

May 06, 2024

RON IS AWESOME. I had a loose set of tires I purchased online I needed mounted and balanced on some rims and I was in and out in less than an hour. got some shopping done while the work was done and I couldn't ask for more.

Apr 06, 2024

Seems to be a trend and Walmart leadership could care less about the service the employees are providing at this location. Went for an oil change, bay 1 and 2 were empty, four employees were talking and joking around. I walked up and asked for an oil change service and they look at me like why are you bothering us. The one employee responded to my oil change request by stating oh the guy inside will take care of it. I said the guy checking out customers with multiple carts, after another 20 minutes wait I just left. It was very frustrating that four employees are hanging out and the other was checking out regular shopping customers. The management team needs better personnel training and the employees need to coordinate better in handling customers that require service.

Feb 06, 2024

Customer service here is non existent. Went in to buy a battery. After selecting the battery I wanted, I went to the check out desk. 4 employees there talking amongst themselves (Valentin, Francisco, and the two others didn't have their name tags visible). Valentin was talking to Francisco about how a customer was mad and wanted to speak to a store manager and he was trying to avoid getting a complaint. (I wonder why the customer was upset?). I finally had to ask if someone was going to check me out. Bring your patience because common sense is not readily available here.

Jan 06, 2024

Estuve esperando por 3 horas para hacer una rotación de gomas, y me dijeron después que entraron el carro que no podían porque las gomas tenían problemas, nadie queria trabajar, pésimo servicio las gomas estaban bien

Jan 06, 2024

Long lines Don’t give you attention when checking in- often doesn’t seem like they want your service Went for tire rotation and they couldn’t find my wheel lock. I know very little about vehicles and found it in truck within 30 seconds. Always seem rushed. Prices are great

Jan 06, 2024

UNRELIABLE! I’ve been first line for an oil change three separate times so I could be the first car to get serviced when they open at 7am, the problem is that staff does NOT show up on time, including management. The last time I went there I gave up and left at 7:25 because the bay doors still hadn’t opened. TERRIBLE!

Dec 06, 2023

Arrived at 7am, didnt get checked in until 7:50am due to lack of staff or no staff showing up. Seems to be a EXTREMELY consistent pattern with them. Dont get me wrong the staff that does show up, does try their best & I have never recieved poor customer service from most of them either. They are just doing the best they can with the staffing they have. Definitely better off leaving your car & coming back later to pick it up. Checked on my car at 9:45a, it hadnt moved from where I left it in line.....and for perspective I was the 4th car in line when they first opened. Expect to wait 3-4 hours MINIMUM, dont listen when they say 2hrs, its a lie. Almost 5 hours later and out of the two services, they were only able to provide one and I ended up spending an unexpected/additional $100. You decide if its worth it or not...

Dec 06, 2023

Mal servicio es horrible ese lugar e l mismo Manager es un señor muy grosero y mal educado parece que trabaja comiendo culebras ,todo el tiempo esta de Mala actitud .la verdad creo que a este lugar no volvere .Si usted quiere un buen servicio como usuario no visite este lugar estara en el lugar equivocado.

Dec 06, 2023

The worst place, I went two consecutive days Tuesday and Wednesday at 1 pm (it’s supposed to work until 7 ) both days they told me that they could not receive the vehicle, the row being empty, these people do not work, Walmart should take action with these employees, especially with the Auto care center Service Manager called Valentin, these people do not have the slightest respect for customers and do not represent the Walmart values !

Dec 06, 2023

This automotive care center couldn't do the basic tire change for my vehicle because the bolts were too tight for them and they had no means of removing the wheel from the vehicle. I then went back with my breaker bar and socket to do the work for them since they can't and said I am not allowed to do that for safety reasons which makes sense but I told them to use it then and they say according to walmart they are not allowed to. Manager Edwin is the one that said they only use a certain airgun for removing lug bolts and if that doesn't do it then go to another company. I was there for an appointment at 9am and wasn't pulled in till 9:30 however once pulled in, the walmart went on evacuation for safety reasons, afterwards (which was around 30 min) the 2 mechanics they had on duty disappeared for another 30 minutes. And when I asked the person checking cars in (Loretta) she told me she would go and check where they are which is when Edwin came and told me that they would be back in an hour. At this point it was 10:22 and I wanted my vehicle back but them the mechanics came out suddenly and they started attempting to do work. They did nothing on my vehicle talked to me about the lugs being to tight from last time meanwhile they didn't even do anything at all. He didn't even attempt at removing the bolts. Edwin then came out with Mayra telling me they can't do anything which resulted in me waiting my time for nearly 2 hours for no service to be done. This walmart is terrible. I even came last night at 5pm. They're hours are till 7pm. They were closed at 5pm due to short staff.which is funny because I saw 3 guys in there cleaning up and they were still in there when I went to check in. Ridiculous.

Dec 06, 2023

Took over 2 hours just to get an oil change.

Dec 06, 2023

Un servicio rápido y eficiente. el personal muy amable Gracias por su servicio

Dec 06, 2023

You have to wait a long time to be served, but they are there talking and they are not friendly at all

Dec 06, 2023

Come here for the convenience as it is nearby. Service is often completed right however you should plan to spend 2+ hours for oil change. They have little respect for people's time... 30 cars outside and the staff is just hanging around making jokes all day.

Dec 06, 2023

El pero servicio que existe no se te ocurra perder tu tiempo aqui

Dec 06, 2023

Employees play around more the. They work. Some dudes girlfriend who works in another department hanging out with home in the shop so he’s doing nothing. Waxed them do an oil change. Took an hr. I waited 5 hrs to get new tires. 5 hrs it took just ti get my car pulled in. There was only 2 cars ahead of me. And one was just an oil change. At one point round 3:00 all 3 bays were empty no one doing anything. Then finally 3 cars got pulled in. 30 min later they started working. Terrible service. Slow. Never again.

Dec 06, 2023

First and very LAST time that I change a tire with this people. TERRIBLE service, I arrived at 1 pm and left at 6 pm waiting just to change 1 tire. Employees walking around and playing with our times and we NEVER were advised about this extremely long waiting time. This is so disrespectful and I think you should at least advise to the customer that we would wait for hours to get the work done. They didn’t even cleaned the tire and they left it full of dust. Car smell was TERRIBLE when they finished, apparently the person that changed my tire didn’t used deodorant and the smell is sooo overwhelming

Dec 06, 2023

Got there at 6:45 am my car was the 3rd car online my car was done almost at 12 noon the employees wasted so much time talking to each other terrible service

Dec 06, 2023

HORRIBLE customer service!!!!! I waited 15 minutes just for check in since I had an appointment for oil change. No one even acknowledged me, employees were walking around chitchatting. I walked out because no one never checked me in. I would like to know where is their manager??? Their manager should be held accountable for not implementing good customer service with their employees.

Dec 06, 2023

If I can give them a negative - 5 I would. The people who work here are nothing but morons. I set up an appointment for a tire rotation and oil change at 2 pm. I came to the store over a 30 minutes early. I went to the counter and asked to be checked in. They told me to wait. I waited and waited. Mind you, I set up an appointment, a concept they don't seem to grasp. Why would you make your appointment clients wait and take others who do not have an appointment. Your company wasted my time. Walmart does not care about taking care of their clients. They hire people who barely can function walking and breathing at the same time. I will never ever do business with these morons or recommend anyone else. If they go under, I would smile all day long. What a FKIN joke. Here is a clue Walmart management, go see who companies like Chick-fil-a or Starbucks are run. Maybe you can learn a lesson.

Dec 06, 2023

Impossible to give a zero star review or that would have been my rating. I bought 4 tires online and made an appointment a whole week in advance. My wife came to the store dropped off the car and went inside. I got an email saying they had cancelled my appointment and thought it was weird but nobody said anything to my wife who was waiting onsite. About 1.5 hours later she starts asking for the car and the clerk tells her they can't install them because we have aftermarket wheels. Mind you I have 17 inch wheels that fit the same tire size that comes in the new Corolla model so I am not coming with 24 inch spinners and weird stuff that they can't handle at a regular tire shop. I guess they don't have any smart technicians that can install some regular tires on some regular wheels. Worst service ever, just go somewhere else.

Dec 06, 2023

Very unprofessional, after three hours waiting, they told me that they can't do prepaid service because the tires worn uneven, don't waste your money buying prepaid services.

Dec 06, 2023

Walmart attention is never good. I have to mention that there was an employee called Lydia in the car center that was EXCELENTE and her help was extraordinary. As Usual most of the other employees were there to earn money, not to serve. Thanks Lydia for helping so much.

Dec 06, 2023

Worst service.