Walmart Auto Care Centers

Nov 22, 2024

Highly encourage you to waste time somewhere else, I arrived 11 minutes late for the appointment and waited 10 minutes for someone to come out just for him to say that I was late to the appointment because he was in the store himself absolutely unprofessional and highly dissatisfied with service

Nov 15, 2024

Normally I don’t leave reviews especially Walmart. However, when great customer service happens is a must. I really was in a bind. Chris at the auto service center did everything possible to help in getting everything I needed and even did everything positive to make sure I was taken care of. Jerry and Chris from the auto service center are at this location deserve a thank you and a job well done.

Nov 06, 2024

Got the job done.

Oct 06, 2024

I will give 0 stars but I can’t. The guy that took care off me had the worst attitude ever he didn’t want to sell me 2 tires the I was already with credit card on hand ready to pay Walmart lost 200 plus dollars because this employee attitude he answer the phone after I already told him I want the 2 tires and proceeded to stay in the phone for a minute just taking about a online order. Body hello I’m here ready to get my tires and bounce. I didn’t cash he’s name but he looks Indian American and it happen at 11:15 on 9/9/24 thank you for nothing

Oct 06, 2024

If you want to wait over 2 hours for an oil change then this is your place.

Oct 06, 2024

They aren’t that nice but they were fast

Sep 06, 2024

Fast I'll changes & great prices on tires

Sep 06, 2024

Horrible customer service and just rude.

Sep 06, 2024

The mechanics try their best to stretch the process to do less work. The whole process of changing one tire took me over an hour! Apparently management is happy with their $19 revenue in that time, but even I am shocked at the work ethic.

Aug 06, 2024

Made an appointment and paid for 4 tires to be installed. Received an email stating the tires were ready, following that, we received another email that cancelled the appointment stating “Unfortunately it's taking longer than expected to get the items needed for your service appointment, so we had to cancel it.” We call the service center to confirm and they state we are all set and good to come in. We arrive at our appointment and lo and behold, our appointment was in fact cancelled. Fine, we’ll do a walk-in 7am the following day. The day comes, we drop off our car to be serviced and go about our day. We received a call to confirm our order number and minutes later another call stating we only have 3 tires and not 4.. Fine, we request to be refunded for the 4th tire that we paid for but somehow is not accounted for and wait for our car to be ready. We arrive to pick up our car and all 4 tires are installed. Upon driving away from the service center, our tire pressure light comes on.. this strikes us as odd since it was never on in the first place so we circle back and request it to be checked. Someone on the staff was dismissive stating we’d have to drive around a bit to allow the light to turn off so we request to have it looked at just to be certain and sure enough the front left tire sensor was faulty. Whoever worked on our car wrote on the service report that the light was on prior to receiving the service which is a blatant LIE! Our disdain with the service we received comes as a surprise as it was recommended to get our tires and installation here. We had them replace the sensor that they deemed faulty. We will NEVER patronize here and advise others to “go to Tire Kingdom” as one of the auto center’s staff members mentioned. UPDATE: 7/20/24 went to Toyota to figure out why our tire sensor light never turned off after Walmart replaced the tires and the "faulty" sensor. We were informed by Toyota that sensors last up to 7 years before needing to be replaced. After Toyota did their diagnostic we were told that Walmart Auto Center BROKE OUR TIRE SENSORS WHILE CHANGING OUR TIRES! The sensor Walmart replaced our original sensor with was after market and our passenger tire was improperly installed. Imagine that! Now we have to pay Toyota upwards of $800+ to fix what Walmart Auto Center broke. I will be filing a complaint with BBB because the work here was atrocious and it seems like their technicians are incompetent and poorly trained.

Aug 06, 2024

Prices too high for the quality and service. I had to wait 4 hours to install 4 tires, but they started the service after 2 hours

Aug 06, 2024

Techs and managers are rude. They act annoyed when asking simple questions. The employees seem racist toward non Hispanic/Latino customers

Jul 06, 2024

Ricardo the service manager is absolutely amazing. In a place that can be chaotic and have rude customers, he kept his demeanor so calm and respectful. You could see his dedication and hustle to try to help each customer who needs him or approaches.

Jul 06, 2024

Very dissatisfied. The technician broke off a stud on the wheel part of my car while balancing my tires. Afterwards there was no manager on site to help resolve the matter and it took about 2 hours for the other employees to figure out how to file a claim to make sure I another shop would cover the cost of the repair. I was denied a discount for the incovenience.

May 06, 2024

I'm going to give 2 stars for the service I had with Mr. Gabriel, because if it weren't for his service I would give it 0. Gabriel was very attentive and helped us a lot with any questions. Now (I believe it is the manager) Mr Jimmy, who is usually inside the store, is rude. Every time I needed to use the service I met him and EVERY TIME he was rude, rude to customers, rude to the Walmart team. I don't know how he continues to work there. I had a problem with my battery connector and wanted to change it, he simply said he “wouldn’t change it”. Thank you Mr Gabriel for your help. I hope they can really deal with this Mr Jimmy's situation, because it is inconceivable every day that he is such a rude person and continues to treat the people around him the way he does.

May 06, 2024

Some of the people that work here are pathetic. This automotive business is easily the worst choice within a 50-mile-radius, you could not possibly waste your time anymore than you will at this place. Some of the workers are so brain dead and inept it’s alarming. One worker will tell you a tire is covered by warranty, another worker will tell you it’s $100. The fact this is business is still open is nothing short of a miracle. The select employees, that are sorry excuses for mechanics, should probably consider another line of work, cause they’re not making much progress doing whatever they’re doing now. Do yourself and anybody you know a favor and avoid giving this place a single second of business. You would honestly be better off giving your car to a random person on the street than taking your chances here. Overall, the lack of consistency is truly miserable and I think the world would be a better place if they just bulldoze this section of the Walmart. If you happen to be looking for a place that will ruin your day, make you pay unnecessary fees, give you all the wrong information, and just make you furious with the lack of intelligence, then this is the place for you!

Apr 06, 2024

If I could give no stars, I would.

Mar 06, 2024

Buena atención y servicio. Satisfecho.

Dec 06, 2023

Answer the phone! I walked in because I couldn't make an appointment. I was there from 9:30 A.M.until 1P.M. I was livid.I witnessed them walk past the phone several times. All I wanted was 2 new tires. I spoke with the manager and asked "Did they need any volunteers?" We can't keep using COVID as an excuse to why you're short staff. We need to get back to making everyone including staff feel important. I am glad I waited a couple of weeks before leaving this review because I had to count to 100. This is unacceptable. I witnessed this because I was in the parking lot calling.I also watched from the window in the waiting area. How can you make an appointment with this location when the staff doesn't answer the phone?

Dec 06, 2023

Been a customer since 2010. despite being busy the manager assisted my daughter as a walk in for a flat tire. Understanding times have changed and everyone is under staffed she patiently waited. The manager was attentive and pleasant regardless of how much work flow he had on hand. Without knowing Sir GM you were teaching her a life lesson. Thank you for your kindness, stay blessed

Dec 06, 2023

Customer service it not so good, l bought 2 tires and he don’t ask me to help me ,now my shoulder hurt me a lot .

Dec 06, 2023

I went to do an oil change and it was less that 10mnts wait time.

Dec 06, 2023

Supervisor does help out and are knowledgeable people. Had a good experience every time I visited. Mechanic also lets you know if there are any urgent things that need to be taken care of.

Dec 06, 2023

The wait was a little long but I was informed of that ahead of time. It was also due to staffing, so no complaints. Nice, friendly service there. I ended up coming back after hours and they had the car outside and waiting.

Dec 06, 2023

Tried calling 3 different times, no answer

Dec 06, 2023

this tire repair shop was a major letdown. I had a flat tire with a nail in it and they didn't keep me in the loop, straight-up lied multiple times about not needing an appointment, charged way too much and lied about how much it would cost (said I’d have to pay less since I had a warranty and it would basically be close to free but then charged me $166), and treated me like garbage but would act like they were innocent when I had to get my dad involved. Very disappointing especially since it was my first time getting work done on my own.overall I spent TWO WEEKS trying to get one tire fixed. Would definitely not recommended.

Dec 06, 2023

Good place for tire works and oil change in a pretty good price. They’re helpful. Although one day I didn’t like the attitude of one person there which I see as a misunderstanding, overall, I’m happy with them.

Dec 06, 2023

It was the worst experience ever. They lie and don't do what they are supposed to do and even check the "marked" denied without even asking you for the additional services that are included in the invoice. When I asked, they said that they don't do does services any longer. Then why is it in the invoice as denied? First, they let me wait in my car without even telling me that I was supposed to get out of the car and go to the boost like in another Walmart auto care center. The employee decided to talk to his co-worker, ignoring me, who was waiting in the line to be service. I went inside and asked for a manager. The one available came, and as soon as I saw him and tried to explain, he cut me short to say, "Yeah, i understand with bordeness and lack of care. I decided to let it go and promise myself never to go again to this particular auto care center. I went inside and made a purchase of more than $600 while waiting. I went to the auto center and I asked for my car, it was not ready. I complained about the time that was taking to finish considering that that was an oil an filter change (I wanted to check the tires but at 9:30am they were not taking any other cars for tires because it was full) . A couple of minutes later, I received a message that the car was ready. I was about to pay when I saw in the work order that they was a section saying that I denied all additional services, which was not true. I asked if they at least have checked the air in the air, and they said yes. I left the center, and the tire light was on. I decided to go to a specialized tire center. They checked the tires, and they were out of air. They did all the tires, and when I was going to pay, they said that it was free! Be aware that walmart auto care center are not doing all the work included in the invoice.

Dec 06, 2023

The employees were so sweet and accommodating. We were using a new Walmart+ feature and we all learned together. Plus they did an incredible job patching my tire. I really didn’t think it could be fixed.

Dec 06, 2023

This place is always busy… but I can tell their staff works hard and is always friendly. Trying to get through on the phone can be a bit difficult since they only have one line and it’s constantly ringing, I also suggest calling their main phone line for the service center and not the store number since you’re more likely to get through. Also they told me that they now accept appointments for both tire and oil service and they are usually booked 2-4 days ahead, so if you don’t have an appointment be prepared to wait. Most of the staff is very knowledgeable and try to explain any safety concerns when they notice it. Best prices for their services and convenient to shop while getting car worked on. I will continue to bring my vehicle for service from now on!!

Dec 06, 2023

Workers do their best. Don’t go there without an appointment though. & of you guys had my Camry at 65 psi when it should have been on 34/35. Not cool