Walmart Auto Care Centers

Nov 28, 2024

They make you wait 4 hours to install 4 new tires even with an appointment. The service technician noted on the paperwork that 2 tire sensors needed to be replaced but this was never relayed to me. I even ask the manager after noticing light was still on and he only said it may need to be replaced. Never telling me which 2 as noted by technician. Then the very next day i received a flat tire. The 3rd day was told the valve was not tightened. Waited again another 3 hours to fix tire. Worst work ethics seen. Will not go back to this location.

Nov 05, 2024

They said be an hour for an oil change been sitti.g here waiting 2 hours now and it was an appointment

Oct 05, 2024

Good service guys and good value but good luck trying to get something done on the weekend

Oct 05, 2024

The associates do not know what they are doing, I originally came to get an oil change and 2 new tires. The employee who first helped me typed all of the info into his tablet, and was confident he ordered the correct tires, turns out they were not, the manager then offered to order the correct ones for me, only to be informed that they were wrong as well, and now they refuse to return my money!! Useless company.

Sep 05, 2024

Absolutely amazing!!!! I had an emergency, called ahead, they reserved a spot, and I was literally in and out within 10 minutes. They care so much. Thank you.

Sep 05, 2024

I don't normally leave reviews, but the ratings here were quite low and it was very different in my experience so I felt I should say something. Very standard walk-in oil change. I stopped by, signed up with the employee who was moving cars into the garage in a line (which couldn't have been pleasant in 109-112° weather, mind you) at about 3:45 pm. They got started on my car at 5:22 pm and finished in 30 minutes. All I all, it took two hours and forty minutes, which is perfectly reasonable for a walk-in. There's a mall, some supermarkets, and a few restaurants nearby. Plenty of ways to kill time if you just plan your day for it. No exceptional service, but I don't expect much more than exactly what I'm here to get, which is what I got. Certainly zero instances of poor service.

Sep 05, 2024

Worst experience ever, 2nd on the waiting line, they opened at 7:20am, and it says it's open at 7am they got my truck for check in at 7:30, and I got a text message 2 hours later that the vehicle service has started, they have a lot of mechanics, I got oil marks on the carpet, on the door handles on everything on the driver seat, last time i leave my vehicle on this location

Aug 05, 2024

I arrived to pick up my vehicle after receiving a text that the work was complete and find out my vehicle was untouched and they could not be able to fit me in before the end of the day. I had an appointment and dropped my vehicle off 2 hours early.

Jul 05, 2024

WOW LOOK AT ALL THE 1 STAR REVIEWS! WALMART DOESNT GIVE A DAMN!!!! You call to ask a question. They answer the phone and tell you theyre plackng you on a BRIEF hold. 6 min later. You hang up and call back and no one answers. I will immediately be calling wal marts competitor and buying 4 large tires from them. A 30 second question and answer would've been a SALE for walmart. Instead. Rudeness and lies. Hard pass

Jun 05, 2024

Kids took my car for joy ride. Manager said to make sure tires wouldn’t fall off

Jun 05, 2024

Very convenient. No appointment is needed and the cheapest when getting synthetic. Only downside is the opportunity to get some shopping done while getting my oil changed. Lol they know how to get the money out of you, so a deal for an oil change isn't setting them back 🤣

May 05, 2024

I had a good experience here. I needed to replace the valve stem and they let me just leave the wheel with them so I wasn't left carless. The staff who helped me were courteous and helpful. I would come back.

May 05, 2024

Wasted 20 minutes asking your stuff to unlock the glass box. Why would you put a $15 big box in there if you have pocket size $50 items laying on an open shelfs next to it

May 05, 2024

Went in to get an oil change, which is not what happened! When we got there the guy told us he had to check if they had the oil so they could do the oil change, he came back and said they did and it would be about an hour and a half until it was done. We walked around for almost two hours to come back for them to tell us they were just about to give us a call to say they don’t have the oil filter and cannot do it….. would’ve been nice to know before we wasted our afternoon when we could’ve taken the time to go elsewhere. If they didn’t have the oil filter it should’ve been mentioned before they had us wait so long. I’d give them 0 stars if I could. Spend the extra money and go somewhere who’s meant to work on cars cause Walmart is not.

Apr 05, 2024

7am appointment to have tires installed. I wandered around until 9am and they hadn't done a thing. They took in an 8am appointment over mine. No apology. Have fun eating those $800 tires Walmart, you lost my business!

Apr 05, 2024

Good service

Apr 05, 2024

Schedule appointment for 9 AM. When I got there, they told me it will be several hours before by car was even seen. Maybe don’t make appointments if you’re behind or let the person know when you’re making the appointment I’ll make appointments for a reason. Also, they are kind of rude.

Mar 05, 2024

Great service

Feb 05, 2024

Had an appointment at 10 they told me they didn’t have the oil filter and that I could go get an oil filter and they would do it, went and got the oil filter and came back to them telling me my appointment would be canceled and I would have to wait three hours Never again

Feb 05, 2024

I had a 9am appointment to install 4 tires that I brought with my car. I was on time for my appointment, but my car wasn’t taken back for a full hour. At 11:16am they informed me it would take 45 more minutes- but only because I went to ask. When I asked who I could talk to about the service delay in order to ensure the poor quality doesn’t continue for future clients, the front desk person appeared confused and said I might be able to check the website. Very poor communication, organization, and service overall.

Jan 05, 2024

Good service

Dec 05, 2023

Big thank you to Tracy from the Automotive department. I had gone to 4 different Wal Mart car centers and was turned away because I needed a battery change. I felt like a bother and was told thag I would be lucky if a Wal Mart agress to do a battery change. That's until I got to Tracy's Wal Mart and was greeted by Tracy in the most positive way. She made my situation a priority to which I was deeply grateful. Service was above and beyond. I will be using this car center from now on thanks to Tracy's amazing customer service. I don't mind driving 45 minutes out of my way when the customer service is this good. Again Thank you so much Tracy, the world needs more people like you.

Dec 05, 2023

Great crew. In and out if you go early in the morning.

Dec 05, 2023

I came in at 11:30am they advised they put me down for an appointment for 1:00pm. I waited in the lobby till 3:00pm before they even started working on the car. By this time I ask hey when will the car be complete , I’m responded with “ the guy went to help someone look for tires” I said, so when will the car be done I’m told another hour. . Please do not come to this location they SUCK! They knock out oil changes and batteries but $600 for tires they will have you waiting all day long.

Dec 05, 2023

Lied about testing my battery 8/16/23 and sent me away with a battery that had to be replaced in three days. NO WAY I would purchase another battery here. Maxx battery with three-year warranty lasted only a little over 11 months. Yeah, Phoenix has a brutal summer climate, but give me a break! The staff at this location is playing games with customers. Stay away.

Dec 05, 2023

Ok

Dec 05, 2023

Terrible Service waited 3 hours for the mechanic to tell me he couldn't even change the tire. Something he could've figured out within 5 minutes. Waste of time.

Dec 05, 2023

Had an appointment and waited 3 hours for them to give no notification and cancel the appointment. They did nothing and the techs left for the day. Absolutely no notifications on the status and wasted my day for no reason.

Dec 05, 2023

Wow trust the reviews I was hoping to get my car serviced early so I arrived a few minutes to their posted opening time of 7am. Garages closed, door locked to customers, four cars in line. Nothing and I left around 7:40am. I understand locations are short staffed but this is sad. I called to determine if they’d be opening at a later time. Rep said hello and then proceeded to put me on hold. Get it together.