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Walmart Auto Care Centers

5

4

3

2

1

3.6
(206 reviews)
Review highlights

"Made an appointment with them and got me in and out really quick"

"I love the customer service and the prices are unbeatable"

"Service was fast at an excellent price!!!"


Overview

Categories

Oil change service, Auto repair shop, Tire repair shop

Appointments

Book appointment

Hours

Sunday

7:00 AM - 6:00 PM

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

7:00 AM - 6:00 PM


Description

At your local Walmart Auto Care Center in Richmond, VA we are staffed by certified auto care technicians who can perform the maintenance services your car needs. You'll keep your car rolling its best at a great value. Our services include oil changes (premium, synthetic, diesel, & high-mileage), tire installation, battery testing and installation, and more. Just drop your car off at the Walmart Auto Care Center located on 2410 Sheila Ln and let the technicans get to work while you shop.


Reviews

Oct 07, 2024

They are just professional, dedicated, kind and open. I have been in twice for repairs, battery and wiper, they did the job quickly and accurately.


Sep 07, 2024

8/25/2024 Fast Service but based on Oil Stickers and Receipts WRONG OIL Put in BOTH CARS. ASK for VALVOLINE in BOTH Received Pennzoil Instead I heard the Cashier/Rep Tell her Co- Workers VALVOLINE for BOTH CARS. This REVIEW is Written because I Called 3 Times on 8/27/2024 to Inquire about this but No One Answered.*LESSON LEARNED READ RECEIPTS and STICKERS before LEAVING Don't ASSUME ANYTHING* WALMART AUTO STORE Don't Be In A HURRY TO CLOSE EARLY If WORK QUALITY Is AFFECTED BOTH CARS Had SCHEDULED APPOINTMENTS.


Sep 07, 2024

I came in with a simple flat tire. It took 45 minutes of me aimlessly wandering their store without any updates (their text notification system is hot garbage) before I had to ask what the status was, as I was trying to drive my family to the beach for vacation. 15 minutes AFTER I asked, they came back and said they broke my wheel lock and not only could they not fix my flat tire, I needed to buy myself a new wheel lock. They said I'd have to figure it out. Worst. Walmart. Ever. UPDATE: It's over 2 weeks later and I'm still receiving texts from the Walmart Auto Care Center telling me that my vehicle service has started and that my vehicle is ready. Morons, I took my car back weeks ago. How disorganized and unaware are your people that you're still sending me updates???


Jul 07, 2024

Fui un domingo a las 10 a.m y todo salio muy bien


Jun 07, 2024

Great!!! Sometimes it’s a wait in the line but guys are always quick and accurate.


Jun 07, 2024

Had to make an appt., after being told I didn't need one. Got to my appt on time, and they started 30 mins later than my appt. Walmart, I'm not understand your inconsistencies. It's off-putting and a tad disconcerting.


Jun 07, 2024

Great service


May 07, 2024

Great customer service


May 07, 2024

Just don't... I got wheel damage, unbalanced tires, and missing tire pressure sensors.


Apr 07, 2024

Employees (Felix and Rachell) continually misgendered me and refused to complete order claiming they needed my ID when there was no indication of required ID for pickup order.


Mar 07, 2024

Made an appointment with them and got me in and out really quick


Jan 07, 2024

Great service provided , was greeted upon arrival, spoke with Rep. we discussed how to repair my car, they didn't disappoint my expectations were meet.


Jan 07, 2024

I went there for a fully synthetic oil change the price was reasonable, the time was in reason, and the staff with professional, courteous


Dec 07, 2023

Always great, fast and helpful customer service. Bought new tires and had a flat on 95S. Brought the tire in to be replaced and it was done within 45 minutes. Only problem was my not purchasing the road hazard warranty. The tire would have cost me nothing. Lesson learned. Thank you to the mechanic who was so helpful ✨️


Dec 07, 2023

Called and no one answered, there was no voicemail or loop back to the operator. Not sure if they're still in operation


Dec 07, 2023

Excellent service. Fast friendly associates. Cashier Rachell was very friendly, helpful and professional. I recommend you go here for all your car care needs. The service desk associates on 12-31-22 was very rude and took their time before waiting on us. Service desk gave very Poor service.


Dec 07, 2023

I got my tires , good price , the personal are so friendly , Rachell help me a lot.


Dec 07, 2023

3rd time I’ve been here within scheduled hours per the site and they have either been closed or Try’n me away saying they are already closed. Someone needs to update the site or have a sign somewhere stating “new” hours. They used to be good. Dunno now since I can’t seem to get serviced. Other reviews state the same. You’d think someone would take a hint.


Dec 07, 2023

Decent service


Dec 07, 2023

Did not do everything on their checklist, but said that they did. Realized it after I got home and looked at it closer. Did not appreciate that, and I paid for the high mileage service, which means you're supposed to get a little bit extra than just standard service. Did not appreciate that AT ALL!!!


Dec 07, 2023

Great experience in customer service so professional and nice thank you


Dec 07, 2023

I came in with a tire that kept losing air. They worked quickly to find the tire and found a nail that was a bit hidden. Customer service was great and they were very careful with my car and my keys. Will definitely be back!


Dec 07, 2023

Service was done very professionally. Great team. Definitely will be back.


Dec 07, 2023

So amazing! Retail Experts were super kind and knowledgeable


Dec 07, 2023

The one guy that runs the place has been there for a few years now. Super nice guy, and very quick on the oil changes. I'm thankful when I go there and I see him.


Dec 07, 2023

Very good prices esp on tires


Dec 07, 2023

When I went it to this Walmart the other day (9/14/23), it had changed quite a bit as far as the staff & their helpfulness. At the front of the self check-out, I asked, "Where are the tires?" The person looked confused so I asked, "Where is the auto section?" He said, "Go to customer service," & pointed to the front. He seemed annoyed. Instead I looked around for the auto section. A man there was on his smart phone when I asked if they sold or ordered tires there. He could barely answer & kept looking at his phone. The non-verbal message was: "GO AWAY!" This store has really gone downhill in a short period of time.


Dec 07, 2022

Can't never get anyone to answer the phone


Dec 07, 2022

I've had a good experience here before but just walked in at 2:40 and was told they were closed for the day. I asked if that was every day and she said yes, 7:30 - 3. OK, so 1) it is 20 minutes before 3. 2) hours listed as being open until 6.


Dec 07, 2022

The hours are incorrect. Every time I take my car there, they have an excuse about why they can't service me. It appears that they have some staffing shortages. I wouldn't expect a big company like Walmart to be so poorly managed. If they need more workers then they should make it a priority to hire new technicians instead of giving subpar service to its customers.