Walmart Auto Care Centers

Nov 20, 2024

Today 11/16/2024 I was at the Walmart shop to have my tire fixed and they left my car aside and they did not fix my tire. After three hours I asked the gentleman and he told me that he did not know what had happened. It is a lack of respect to the customer. I had to take my car without repairs. They sent me a payment message, I hope you know that I had to leave without performing any service. Thank you.

Oct 27, 2024

They taken 2.5 hrs just to install two front tires I came 15 mins before appointment time and there is no other car for tires installation but literally they wasted my time even I purchased the tires from Walmart only. I don’t recommend this Walmart for auto care services

Sep 27, 2024

Had and appointment to mount my tires the staff where rude I was 20 minutes late and they said they only give you 15 minutes window to be late but when you schedule the appointment on the app does not specifically said anything about poor costumer service from they guys !!!!

Sep 27, 2024

Service here is poor

Sep 27, 2024

Took my car in for an oil change took two hours. I got a text saying it was ready and I’m still waiting. The girl is taking her damn sweet time.. I will never take my vehicle to Walmart on deer Street. This is the worst service ever. The lady at the register just ignored me when I told her that my vehicle was ready and he had got. Disappointed, I will never take my vehicles to Walmart again. Then to top it off, the lady at the register Hallie made me wait an additional 10 minutes And no one was in line .. .

Aug 27, 2024

Got my battery exchanged and installed in the auto center. Izzy was great and had excellent customer service. I will definitely come back to see him for an oil change!

Jun 27, 2024

Employees were awesome. Something about being booked online? I was the first one here in the AM, and none of their appointments showed up. Another case of corporate greed attempting to overwork employees with poorly developed technology touchpoints. People will book these times and not show up half of the time. Overworking employees, bogging down workforce, and annoying preaent customer with money in hand (me).

May 27, 2024

Great service and extremely affordable. I would highly recommend that you schedule appointment before hand. They do take walk-ins however they take appointments first. So if you walk in and request service you were going to have to wait until the appointments are done first. I had a hole in my tire and I needed a tire replace and they fixed it in a timely manner and it only cost me about $120.

May 27, 2024

Literally no one else here yet they still take forever. Worker did not discard the oil, had to do it ourselves.

May 27, 2024

Upfront pricing, no hidden costs after repair. You pay for what is quoted and if there is other issues, they'll let you know before fixing the problem and then charging you.

Apr 27, 2024

There is a certain male employee, with glasses and a beard. I’m not sure if he works in the auto department but he is extremely rude and completely lacks awareness to any customer assistance. I went to pick up my car and I’m waiting for the young woman to assist me at the register while her employee continues to talk to her as if I don’t exist. It’s common sense that when an employee is with a customer, let them assist customer instead of having the customer wait an extra five minutes because of a personal conversation could’ve been handled at a different time. Completely rude and unprofessional.

Mar 27, 2024

Went to dezavala auto care center and was told to wait outside in car.After 20 mins the agent came to say he is going for lunch and the next agent will come after sometime and he doesn't know when. You cannot go in and drop the vehicle . Even though I have been using conventional oil change he will not let me use that for oil change.

Feb 27, 2024

The tire crew earned the one star by messing up my tires.

Feb 27, 2024

Very professional and kind. Got me going back on the road

Jan 27, 2024

Bad customer service, rude employees and it looked like employees were working on their own cars and stealing stuff. Will never come here again.

Jan 27, 2024

Ken was very polite to my family. Always nice when someone from automotive has kind energy. They got my car done fast, no complaints.

Dec 27, 2023

These guys really went above and beyond to help me with a flat tire. Everyone was super friendly and helpful. :)

Dec 27, 2023

This is my go to for oil changes whether I'm on the road or locally best price

Dec 27, 2023

Told me it would take a couple of hours to change my battery because of other cars ahead but they got me done much faster. Everyone I spoke to was polite and professional.

Nov 27, 2023

Always “too busy,” workers don’t want to help out & always tell you to “come back” or “go somewhere else.”

Nov 27, 2023

Dawnielle in the auto center needs to be removed from this store. She's very aggressive and rude to the other employees in that area. Seen her being extremely rude and talking down to one of the employees there and ended up making her cry. Talked with the other workers and all seem to have similar issues with her. Extremely bad for the work environment and mental health of your employees there.

Nov 27, 2023

Great service.. brought in some tired I purchased through Walmart online and got great price for mounting and lifetime balancing.

Nov 27, 2023

I am severely disappointed in this service center. I bought tires online and scheduled an installation at De Zavala Walmart. I show up for my appointment and they put my car up to replace my old tires only to inform me that the tires I had bought where not in the store and that someone else had bought them the previous day, making them out of stock. They had one of the tires and offered to install the one or I could go to the one on Vance Jackson that have them all in stock. This is what I was told. I asked if there would be any issues if I went to the other store and they said it should be fine and to talk to the service manager, Steve, to get everything taken care of. I travelled to the other store on Vance Jackson and explained the situation and they checked me in and told me that it would be a 2+ hour wait because they were already working on 2 other vehicles and were short staffed. I needed to get my tires replaced right away as the tires on my car were old and leaking air so I opted to wait instead of coming back later and risk a longer wait. I walked around the store and managed to spend 3.5 hours window shopping. I returned to the auto care center to see the techs filling the tires with air and checking the psi before driving my vehicle out of the bay. I waited another 15 minutes before I caught the attention of an associate to ask about my vehicle. They admitted it was finished and went to ring me up. I was expecting to just pay the installation fee since I already paid for the tires online and was not told anything otherwise. They rang me up for everything. They wanted me to pay for their tires that came from their store. I tried explaining that I had already paid for them online. They told me they would have to take the tires off my car and put the old ones back on and I would have to return to the De Zavala location to get the exact tires I paid for if I didn’t want to pay for the new ones. I wasted my entire morning! The only other solution was to have the De Zavala store refund me so I could purchase the ones from Vance Jackson. I explained however that I had to purchase the tires through a 3rd party financing to be able to afford the tires where the 3rd party pays Walmart for the merchandise and I pay back the 3rd party in smaller installments. If they refunded me, I wasn’t sure if I would be able to use the funds right away to purchase their tires. Vance Jackson store called De Zavala to confirm some info and turns out that store had all my tires the entire time! The auto center associates just didn’t want to spend the time to find where my order was placed and sent me off to Vance Jackson as “their problem”. If they had just taken the extra time and consideration I wouldn’t have wasted my entire morning and the staff at Vance Jackson wouldn’t have to deal with fixing the issue. I was casted away as an inconvenience and do not appreciate it. I can say that I will NEVER use ANY Walmart auto center EVER again. The staff at the other store were able to work out a simple solution for me, but all of it was unnecessary. And despite their professionalism at that store, I have lost ALL confidence in Walmart’s ability to ensure customer service.

Nov 27, 2023

If you don't want to waste your time do not go to this Walmart Auto Care Center not a good service at all very slow and you just spend your money + your time I did couple times I thought they will be good but no they are not

Nov 27, 2023

It might be cheap, but it’s not worth the hassle. Clear a day or 2 if you want to deal with these people. They are incompetent and unorganized. I’m on day 2 with them all for them to say that they can’t help me fix what they messed up. Highly NOT recommended!

Nov 27, 2023

It's busy, so it's kind of a long wait. However, they do great work and the prices are reasonable.

Nov 27, 2023

Ok, if you are tight on budget

Nov 27, 2022

Don’t waste you money here they will not honor the warranty and they will try to sell you more tires. I bought 4 tires here 10 months ago and last night I had a flat tire and my car does not come with a spare tire so T took it off and brought it in the tire had less than 10k miles on it but they will not honor the because they can’t see the car physically

Nov 27, 2022

Stop sending y’all’s cars to 5145 🤣

Nov 27, 2022

Waiting 3 hours and then told me we can't fix flat tire....terrible service