Walmart Auto Care Centers

Nov 22, 2024

The only place open for an oil change on Sunday! Fantastic store, friendly staff and a big star to Chase that did my oil change! He noticed and greeted me as soon as I got out of the car in bay! Great job Walmart!!

Nov 06, 2024

I came in for a battery. The young mechanic, Arthur, was receiving cars driving in, there was a line. He asked that I move my car to different place as I was not there for oil change or tires. Then he said he would move the car. He removed battery, took it in to be tested. So cashier said the battery I wanted was on a pallet waiting to be unloaded and my wait would be half hour to hour. While I waited, Arthur saw me and asked what was going on. I told him I was waiting for batteries to be unloaded. He went to where batteries were and talked to man there, apparently other pallets had to be unloaded first. But somehow in that conversation, Arthur got me a battery. I paid for it and pretty soon he came to get me because car was ready. Such beautiful attention to each step of my visit. Remarkable young man and Walmart employee.

Nov 06, 2024

Scheduled at 2pm, get out at 4PM for TPMS replacement. I thought the tpms will go away after driving for a while. It didn't. They either forgot to reprogramming it or something. Such a huge waste of time. OMFG

Oct 06, 2024

They would not give me service. I spoke with the guy with a long beard and long hair. He said it would be hours before he could help however the main lady told me they would be able to help me right now. So all in all they declined my business. I kept trying to get service and they would not help. TERRIBLE service.

Jun 06, 2024

For less than $350.00 I got 4 brand new tires and installed. Tires were on rollback and saved some money. Look for rollback items.

May 06, 2024

I’ve tried calling multiple times and no one answers

May 06, 2024

Made an appointment but it didn’t matter because they take walk ins anyway so I still had to wait over an hour for an oil change :-). Please go anywhere else but here.

Apr 06, 2024

Had an issue with my tire,manager at the auto care worked with me and resolved it,very satisfied

Mar 06, 2024

Absolutely worst experience ever. Tried calling store. They leave you hanging until finally answering to hang up on you. Once they do finally answer (if your persistent) they give you run around, act oblivious or are just rude. Will not be shopping here.

Feb 06, 2024

My boyfriend took my car in.something worth mentioning you can book a appointment online.

Dec 06, 2023

Fast and friendly. Excellent service!!

Dec 06, 2023

Customer service is lacking big time aswell as tech service knowledge, got my front tires replaced and the next day the tpsm on the front right stopped working. ofcourse they said it wasn't there fault that the batter must have died, I asked them to put there scanner to the sensor to see if the sensors was still detectable indicating the batter was still working. the tech refused and said there's nothing he could do and that it's not there fault and that I would have to buy a new sensor and pay for the install. I took the car to Discount tire in the Santa Cruz plaza and they checked it for free and turns out the battery is fine and the sensor just needed a reset/relearn, they answered all my questions and actually made the effort to help even tho they werent making any money off me. works perfectly now

Dec 06, 2023

I called to make an appointment for headlight restoration at 4pm. I left work early and drove across town to be told I need to reschedule my appointment because the headlight technician left for the day. Needless to say I was frustrated and it would have been nice to get a courtesy call to reschedule my appointment before I left work early and waste my gas. I took my business elsewhere.

Dec 06, 2023

I really only go here because its cheaper for an oil change but the fact that my car has been there since 3:30pm and still isn't done when they close in 3 minutes is absolutely insane. 4 and a half hours

Dec 06, 2023

I thought we can come to our local Walmart to change our oil early in the morning. The man just opened, no cars and said we had to wait till 8pm. We were puzzled. Today we came because we got a flat in front of Walmart. We went to Walmart Automotive and again they said we need to wait till 8 pm. This time it was 5:30pm and they had 2 cars in front of us. I feel they are prejudice towards brown people. I'm sorry not returning here to our local Walmart Automotive.

Dec 06, 2023

I took my car for an oil change, I was told the wait was of around 1.5 - 2 hours, the attendant checked my oil level with the dip stick and I turned my keys in and everything, there were no problems at all. I provided my dad's number since my car was already saved under his account. After around 2 hours of waiting in store he calls me to notify that the technicians had declined the service because they 'did not have the oil filter required'. I couldn't believe that walmart did not have a generic kia oil filter so I went into the auto services area and found the oil filter needed myself, and since I didn't want to wait another 2 hours or make a big deal, I decided to get the oil too and change it myself at my house. I headed to the auto services register to pay for my oil and the filter and pick up my car and the technician looked at me and the items I was buying (I'm a lady in my 20's) and gave me a whole different story from what my dad was told. He said they couldn't change my oil because the car's oil level was low, but I remembered the attendant checking it before I turned the car in and imagined that if there was going to be a problem with the car they could have notified me from the beginning. Besides, it had been the case before where my oil was low and another walmart still serviced it, I just had to sign a waiver. I was angry and annoyed for having to waste 2 hours waiting just to have my service declined for no reason, so I just said thanks to the attendant and he changed the story again to finally say that they couldn't change the oil because the change oil light was on! I left the store to moments later find out at my house that the oil drain plug was almost completely stripped and impossible to take out manually and it wasn't that way before turning the car in. Now I'm going to have to take it to a mechanic to be removed. 2 hours waiting in store for my service to be declined 'because the oil light was on'

Dec 06, 2023

Scheduled an oil change and showed up only to be told they don't do oil changes. Top experience as always walmart 👎

Dec 06, 2023

Tanner was helpful, friendly, and knowledgeable. He made it possible for our car to be looked at, tire patched, all well being short staffed. Thank you!

Dec 06, 2023

The customer service was great and service was quick

Dec 06, 2023

They do good work. This place is run very poorly though. They have you sit in your car in line for service. Absolutely stupid and bad for business, the environment, employees, and a waste of opportunity for sales inside the store. Really the worst management decisions I've ever seen at a Walmart and I've seen some doozies.

Dec 06, 2023

Very poorly run. I ordered four tires with a spare and installation. When I come there I find out they are unable to install the spare and I will have to get it done somewhere else. So I go ahead and do the installation for four tires. After they're done they present me with two different work orders both of which are completely wrong. Now I have to wait more while they get their act together. Do not recommend. Addendum: The spare they gave me was not what I ordered. Now I have to go through the hassle of returning it.

Dec 06, 2023

We are on a 34-day trip. On day 7 we picked up a screw in our tire. We drove from Tombstone on a donut. These people got us in and out in just about a hour. And it was a Sunday .

Dec 06, 2023

Work was performed fast and reasonably priced. While there we also had wipers and air filter installed. Extremely reasonable price for that.

Dec 06, 2022

Always get my oil changed here. Its cheaper than most and sometimes you have to wait awhile but you can not make an appointment but the guys here are real nice.

Dec 06, 2022

Took my battery to get charged and they forgot to call me when it was ready.

Dec 06, 2022

Very busy location but the service I got was beyond my expectations. Thank you Steven Mungia for your excellent customer service experience