Walmart Auto Care Centers

Nov 22, 2024

Had an appointment at 8am. Place is very understaffed. The tech proceeded to remove the outer beauty ring from every one of my factory rims because she said they “don’t have the right equipment.” Never seen this done before. They originally told me 1 1/2 hours which turned into 3 hours. One of the 4 tires ordered came in the wrong size. So I only left with 3 new tires. Hanging around Walmart for 3 hours was painful enough. I will find the 4th tire elsewhere. Somewhere where they have the right equipment and to keep myself from going through this grueling process again.If you order tires from Walmart, do yourself a favor and have them installed elsewhere.

Nov 22, 2024

Went to do a high mileage oil change cuz I thought it was going to save $10 and what a nightmare. First off they put in 5W-30 into my sedan vehicle when everyone usually puts in 5W20 and when I asked them after the fact of wait a minute why did you put in 5W-30 they said to me you should have told us you wanted 5W-20. So they did not do their professional assessment to even ask me and confirm with me if I wanted 5W20 they just took it upon themselves to do whatever they wanted and they put in full synthetic when I have a preference for blended oil. Then when I called back after 11 days letting them know that my oil light was coming on that it was already showing an oil replacement was needed. Anyway I spoke to Jake the assistant manager he was terrible he was trying to do all he could to blame the last place that did my oil change and saying my oil plug was threaded and stripped and all that kind of stuff. Well I brought it to the other place and they showed me the oil pan plug and it looked perfect it was wonderful and clean. So save yourself a lot of headache and trouble and unprofessional service do not go to Walmart to get even a simple oil change to save some money which in the end I was only actually saving $3 I thought it was about 10 but it was actually only about $3. What an incredible headache it was to deal with them however if you deal with Danica the actual manager manager she will take care of you she understands and will take care of you. Jake is a jerk. There's not a lot of competency going on in general so I feel terrible for Danica that her team is not very bright. But Danica is a wonderful wonderful human being and will treat you as a human being Jake will play in your face and gaslight you like crazy. Was not a fun experience Jake made it awful. The way that I feel they're lucky there's at least one star to choose from because it would be definitely in the negative number because of Jake.

Nov 06, 2024

Helpful employees but inventory didn’t match my needs.

Nov 06, 2024

I had my oil changed and 2 new tires. I needed something done to the 3rd tire either replacing or patched, I thought. But a tire stem needed to be replaced instead of them communicating that to me they turned the car over to me. The next day, the 3rd tire needed more air to my surprise, and I found out it needed a tire valve of some sort. They did not have any in stock, and they didn't know when they would get it in. I was disappointed at their customer service to tell me this. At that same time, I could've ordered what I needed and brought the car back, but to not know. Aggravated me.

Nov 06, 2024

this is the second time I scheduled an appointment only to arrive and be told "my order hasn't arrived yet". the first time around I made a fuss and my tire magically appeared. this time I just left after the Walmart employee tried to laugh off the inconvenience and I won't be back and I recommend embassy tires up the street if you're reading this!

Oct 06, 2024

I scheduled an appointment for 8:00 a.m. was still 2 hours before they started working on my car.

Sep 06, 2024

This was my tire pressure after getting two new tires put on by Walmart that I bought from Walmart and waited almost 2 hours for them to put on.

Aug 06, 2024

Called to get get my car battery replaced, told we got the battery, 159$, and they were fully free, not busy at all, I arrive at 3:45, there was one other car already being serviced. I waited for 20 mins for someone to come and check me in, to only take me through the longest and most painful journey for changing a damn battery. Technician tells me, after a very long time of asking way too many questions to a redundant extent, that he doesn’t know where my car battery is. Mind you, at this point it’s been 40 mins since I arrived. But that is alright, nobody knows everything, but he seemed like he wanted me to leave, but I insisted and suggested I’ll google and find it for him, ford fusion 2016, turns out it’s in the trunk, when I found that out, needed to call for him, that took 15 mins!! He came and then told me he doesn’t know how to remove the covering, which honestly is quite simple. With absolutely no motive on his side of things to help service my car, I yet again insist that I’ll figure it out, I did. Had to call for him again, 15 more minutes, who could have guessed. Got checked in after an hour and 2p mins after I arrived. But here is the kicker, at that point 3 more cars arrived, and he told me they had appointments and take priority, I was there for more than an hour, only to not get my battery serviced ? All it takes is 20 minutes. Anyway, I then proceed to wait 2 more hours inside the Walmart, with absolutely no purpose, only to check back on my car and find out the service hasn’t even begun, and almost a dozen cars arrived, 4 being serviced that weren’t even there!! I insisted to see someone that would get my car serviced so I could go home and sleep! It’s been 3 hours and 20 minutes at this point. At this point, a lady comes out and starts working on my car? (Just standing next to it) and then tells me the battery isn’t the correct one?? I already checked in, the system says T5, lo and behold, 40 minutes later, she comes back and confirms it’s the T5….. 4 hours in. I arrived at around 3:45, left at 7:35 3 hours and 50 minutes + 50 minutes commute back and forth 4 hours and 40 minutes!! But you know what’s the best part? Turns out the system is wrong and it’s the T4, and they only checked 4 hours after haha, what a joke. And they don’t have a T4 Rude service Waste of 4 hours and 40 minutes of my time Never coming back to a Walmart Supercenter, especially after told “it’ll only take 40 mins”

Aug 06, 2024

I took my new 2023 trailblazer in on 07/19/2024 for an oil change. My vehicle was taken in to begin the service until I was notified that they did not carry tje filter needed for my car. The following day I took my vehicle to the Walmart auto in Green valley where they notified me my vehicle had been returned to me without ANY oil. I'm not sure what kind of service this is or what the intention was to return my vehicle without any oil putting it in danger of breaking down completely. We have filled out and documented information of the event at this location in case anything happens to my vehcile.

Aug 06, 2024

Morning crew is much friendlier than afternoon. They tell you to schedule ahead so that you are seen, but it is nearly impossible to use the walmart app for this. Going first thing when they open up still means a couple hour wait without appointment. I would suggest showing up miday or just before 1pm. 3 star rating because they never check or fill the windshield wiper fluid even though they say they will. Great for basic oil services.

Aug 06, 2024

The Guy in Cust Srv at the Mechanic parts area, is Rude, Unhappy at his Job and tried to argue with me 4 30min over a battery i was purchasing for 100$ " he assumed" i could carry it. Offered NO help. The handicap Sporting Good guy helped. Unbelievable

Jul 06, 2024

Less than 1 star. Everything about this auto place is disappointing

Jul 06, 2024

Scheduled appt this morning. Was 14 minutes late, still within grace period. Tech was chatting with customer ahead of me. When she was done with him she then beelined into the bay and left me there sitting in my truck 10 minutes. I could hear her laughing and yapping in there. So I got out of my truck to get her attention. She said she wouldn't serve me, have to reschedule through her broken english. I told her she left me sitting there is why I am 10 min over the 15 min grace period. Only two vehicles ahead of me, and she refused and was going to reschedulee for Thursday. This purple haired technician with poor english also has equally poor customer service and complete lack of personal responsibility

Jul 06, 2024

Something has changed over time. Before I remember coming in, getting service, then on my way (very simple process). Then it turned into, appointment only if you wanted a decent wait time. I started doing so and the wait times increased over time. Now its completely unorganized and a very confusing process. No one really cares about anyone's situation. Will not be returning to this location on Speedway and Kolb.

Jun 06, 2024

Had an appointment at 1200 they took the can in at 145 and took them 2.5 hours to mount on 2 tires. What's the point of making an appointment if it's not the time you're being seen? And why would it take so long for 2 employees to put two tires on? Will NEVER allow Walmart techs to touch my vehicle ever again. You can tell they get paid by the hour. And now I understand why they are working at Walmart.

Jun 06, 2024

This place sucks. The operator is rude, the auto center desk phone is NEVER picked up and trying to schedule ANYTHING is like pulling teeth. Even when you do schedule something, most times they'll tell you one thing over the phone and schedule a different date and time entirely. IS IT THAT HARD TO ANSWER A PHONE?

May 06, 2024

Just wanted to thank everyone who works at the Auto Center. They were all very friendly, willing to help, and my vehicle was ready earlier than expected. Thanks for going out of your way for your customers.

May 06, 2024

Nice people but need more help. Very slow pace…lots of down time.

May 06, 2024

Stole my tire and put all different psi in my tires , will not be going back

Apr 06, 2024

Pit Stop oil change. Cheaper than buying the oil and filter. Not counting your time and effort. Or disposing of the old oil. In approximately 40 minutes.

Apr 06, 2024

They got me in a little early, finished a little earlier. I miss when they used to vacuum your front but a cheap oil change is really all I come for.

Mar 06, 2024

4 new tires installed in under 30 minutes

Mar 06, 2024

Good prices on transmission fluid Etc I always have a good time dealing with the lady at the register back there.

Feb 06, 2024

By far the WORST Auto Service place you'll ever go to. Literally waited over 20 minutes after my appt because the tire person literally didn't know what they were doing and was holding up the line. Then FINALLY after the second Rosie O' Donnell lookig mechanic decided to show up for work literally speeding up into the parking lot just to roll out and start immediately YELLING at people for being in the wrong lane and or not having an appointment, she then waddled over to me and asked if I had an appt. Which I did, I told her how SLOW her other "mechanic" was, she literally FLIPPED OUT like a child who's never been through temper tantrum training and refused to service me saying I was "disrespectful" for stating FACTS. Don't waste your time here. Management was worthless as well had to call corporate to get an actual resolution.

Feb 06, 2024

Staff was friendly and quick. They took care of my vehicle relatively quickly. Price was good. No complaints Other then there was nowhere for me to really sit while I waited.

Jan 06, 2024

Don't put the new guy on the phone. He was a nice guy but just didn't know the shop well enough.

Jan 06, 2024

Employees in the car care respected my private property. Took pride in their work.

Dec 06, 2023

Did oil change, fast and efficient

Dec 06, 2023

Great service! The ladies here are rocking!

Dec 06, 2023

I was told a price of a battery for my car by Henery and Danica and they both even confirmed in the book the type and price of the battery and then when I take my car in to get it installed they put a battery 3x the cost of what I was originally told and then DANICA lies straight to my face and said her book said it was something else after I literally heard them and watched them have this conversation in from of my face and also making sure everything they told me was set to go when I brought my car back....Danica is a liar and a horrible manager and she will lie to your face

Dec 06, 2023

When I went there was a one and half hour wait. For a oil change I could not do that so I left.

Dec 06, 2023

Why is it so difficult for your employees to look up an order and re schedule an appointment. Is pathetic that a simple task can become so complicated, is not worth paying "less" for your so called services.