Walmart Auto Care Centers

Nov 07, 2024

Don't waste your time nor money. Go somewhere else. 2 freaking hrs to change oil, when I had an appointment. Had to purchase my own washer fluid bc theirs is broken. Absolutely ABSURD!!!!!!

Oct 06, 2024

Very knowledgeable and sold me on a oil change that cleans out engine.

Aug 06, 2024

Just don't go here. It took them 2 hours to put 2 new tires on and swap out another (just installation, no alignment) - then almost another hour to fix the tire placement because they didn't follow the instructions and did something that made absolutely no sense. This was with an appointment. I also got a call later that afternoon from a disgruntled employee who was asking if I had picked up my vehicle and was muttering about people leaving papers in drawers.

May 06, 2024

The young woman taking customers was polite, kind and energetic! Was pleased with the price of the Oil Change and how quick they were since they were fully booked in the garage, and there were 3 vehivles paeked ahead of me on top of that. The only reason I didn't give 5 stars is b/c they say they will vacuum. In doing so, it would have been nice if they had done Both front seat areas and not just the drivers side. I was also told they top off fluids, and that didn't happen either.

Apr 06, 2024

Wouldn’t even give 1 star. Absolutely terrible customer service and move like sloths

Mar 07, 2024

Showed up 30 minutes before my appointment. Was told I had to go through the line to check in. No one at the counter was able to check me in and take my key. I waited 40 minutes in line to be checked in. After looking at reviews, I see this is a persistent issue they don’t seem to care about. They are the cheapest option, but you get what you pay for in service.

Feb 07, 2024

Wish zero stars was an option. Abysmal service. All I can take from my experience is that they hate customers and wish there were no customers. Expect to wait in line for hours. Expect them to lie to your face about when you can schedule an appointment. They will do everything in their power to get you to go anywhere else.

Jan 07, 2024

Still line 30 mins later they have no sense of urgency, carve out a day to spend here if you need a basic oil change

Dec 07, 2023

Came for 4 tires and a oil change, They said about a hour, came back in 1 hour they haven't even done the oil change. Walk around the store for 40 minutes come back car is still not having the oil changed. Never come here. They just said another hour.

Dec 07, 2023

I got my oil changed here once and it took them two hours. The next time I went in two hours before close and they said they were not taking any more cars. Today I went in 4 hours before close and they still said they were not taking any more cars (despite them taking in cars that were right in front of me). How does it take a garage 4 hours to perform oil changes and simple things like that? Do not recommend.

Dec 07, 2023

Always great selection and prices

Dec 07, 2023

Avoid this place. I had a scheduled appointment at 9am for four tires, purchased via WalMart online. Arrived at 850am to check-in, walked inside thinking I have an appointment and the line outside was for drive-up quick oil changes. Get told to go through that line, four cars deep. I didn't leave until 940am!! It took me 50 minutes to get checked-in and to leave my car! During check-in I got to hear from the disgruntled guy about how much their tablet sucked, he kept hitting the thing and complaining the entire time. Set the stage for confidence in my service... Later I got a call they had to cancel my service due to not having a large enough lug nut socket. Got to the counter and the gal argued with me that it wasn't done, I had to say multiple times it's sitting in the parking lot and you guys called me that it was cancelled. Get home after being flustered as it was, to realize my spare tire carrier is now missing off my tailgate tire. I called back, waited for the guy to get back on the phone and he never did. This place is a mess. Do yourself a favor, look at the most recent reviews and realize those of us voicing displeasure probably 1) aren't everyone who's had an experience, not everyone takes time to leave a review and 2) there's a common theme. Go get your tires done at Discount or any of the mom/pop shops around. Whoever manages this place either needs to spend more time in the auto department or needs to be replaced. I'm sure the guys doing the work are as equally as frustrated as the rest of us.

Dec 07, 2023

Do NOT bring your car to Walmart. We brought our car in for an oil change and they stripped bolt the oil pan drain plug. Instead of letting us know immediately that they messed it up they tried to Jimmy rig it by creating their own gasket with caulking. Only after this failed did they let us know. Which is beyond shady because if it had worked we would have not known about the damage, and then we would have had to pay for a new oil pan the next time we got an oil change which is 900 at a repair shop. Since they were not able to make their own they had to file a claim to get it fixed at full service mechanic. We brought it on Wednesday and are still waiting. This is our only car and we can't drive it. I am so done with Walmart. We will never shop there for anything ever again. Their low prices are not worth the headache that you will inevitably get going to walmart for anything.

Dec 07, 2023

Don't usually use due to part bad experiences but got a tire on the fly and both the tire and the install were a success

Dec 07, 2023

Only come to this service center if you plan on spending your entire day here. Don't bother scheduling an appointment because it means absolutely nothing. I had scheduled service for 9am and arrived at 8:50. There were several cars in line already so I took my place. The worker checking in vehicles had no sense of urgency and was taking on average 10 minutes to check one car in. After 50 minutes I finally reached the front. He asked if I had an appointment and I said yes, 9am. Being that it was now almost 10am he joked that I was late. I told him that I've been here for almost an hour, just to check in. He told me that it was cold, and his feet were like icicles, and rudely asked if I wanted to trade him spots. Taking this as a example of the service I was about to get, I decided to leave and go down the street where I was in and out in under 30 minutes. I won't be back and would recommend customer service training to your customer facing employees before you lose even more business.

Dec 07, 2023

Service was fairly quick.

Dec 07, 2023

Showed up a little before they opened and was the second car in line. They don't open up for about 15 minutes after 7a because they're getting things set up. No big deal. The car in front of me gets taken to the tire side and by 7:25a, mine gets taken into an oil change bay. I refused all the extras, including the free stuff so I can get out of here more quickly. I come back 30 minutes later after doing my grocery shopping to find that they haven't even started on my car. About 15 minutes later they finally get it up in the air and start working on it. By 8:25a it is done and pulled out. No one brought the paperwork out so the guy inside won't check me out and I have now been waiting 25 minutes since my car was done a total of almost two hours when I was the second car in the cue. I will not be coming back to this automotive center.

Dec 07, 2023

So this is a bad review W. Kellogg team did a great job for me. You guys did not.

Dec 07, 2022

Charged me $50 and some change for an oils change. My car broke down later that day got it towed to another shop where I was told my oil was indeed not changed and the rounded the plug, I have been on hold for 20 min to see why I was charged for something that wasn't even done! NEVER USE HERE THEY STEAL MONEY FROM YOU!

Dec 07, 2022

I just called to see if they had a certain brand tire but, they didn’t so I had to go elsewhere. However when they do have the tires I need they have good service

Dec 07, 2022

I'm always apprehensive about taking my car anywhere for work, but since I don't have a tire machine, I'm forced to. I went in somewhat expecting something to go wrong with my tire mounting based on the people waiting and my swollen lug nuts, but they had me in and out within 50 minutes since I set up my appointment online. Only thing I noticed was that the new tires were 5psi over the cars spec, but I'm relatively sure that's due to the difference in gauges. 21st and Maize has done a good job mounting tires for me thus far. They also regularly have the highest rated budget tires for a very good price. I've had Dextero DAT1's put on my 00 F-150 and General Exclaim HPX put on my 15 Fusion; both being priced and preforming very well.

Dec 07, 2022

Quick service. They finished before we were done shopping. Not a bad price either.

Dec 07, 2022

Very slow... no one person is working on your car or any car. They are constantly rotating which makes for the longest oil change of my life