West Herr Ford of Rochester Service and Parts

Sep 07, 2024

Called to see if they could program my spare key fob which takes 30 minutes tops and they told me they were booked until the beginning of September! I guess it wasn't going to make enough money for them. Definitely missed the customer service mark!

Apr 07, 2024

I was contacted by Tim McAvoy regarding the mobile service option now available from West Herr. I decided to give it a shot. The service Tech, Dan, was on time, very courteous and helpful and completed the work in short order. Tim then followed up to assure that I was satisfied with the service. I could not have been happier. I have worked with Tim in the past, in his previous roll as a service writer, and have always been more than pleased with the way I was treated, the attention to detail and the great communication regarding services and recalls. In my opinion, Tim is a valuable asset to the West Herr Team and I will continue to utilize your services and support as needed. Thanks for caring!

Apr 07, 2024

Took my car in for an oil change, customer service was great. Service was quick and efficient!

Feb 07, 2024

A pleasure to work with John. Always great service at West Herr W. Ridge Rd

Feb 07, 2024

I had my first oil change, on my 2023 F150 Lariat Powerboost Sport. It was done paying attention to detail. They addressed all of my concerns about being very careful with my truck. This is the first time I've had a truck built. It was built 11/20/22, delivered 1/21/23. This is the last truck I'll own. That's why I only go to West Herr Ford Rochester.

Feb 07, 2024

Service Manager had a condescending tone when defending the error of a service advisor. Poor service, lack of communication and professionalism.

Feb 07, 2024

Was at West Herr Staff at west herr was very friendly Was well worth the wait and my car is under warranty

Feb 07, 2023

Took me in on time. Provided shuttle service while truck was being worked on . truck was done on time. Great experience.

Feb 07, 2022

Waited 2 hours for a oil change by appointment because they didn't have my filter in stock but Nick made it right with me.Need to take better inventory

Feb 07, 2022

Wife had an appointment for a recall. went there and they didn't have the parts. Wasted time.