West Houston Auto Repair (Briar Forest)

Nov 23, 2024

Horrible customer service. Don’t respect your time. Rude and racist. Consider to go to discount tire right next door. You will be treated much better.

Nov 22, 2024

What differentiates them from other auto repairs in the area is service and lightning speed repairs! You don't feel like you're being hustled because your in a bad predicament. Lucas and Sandra will break down the issues and help you out to the best of their ability ! Took me 2 hours to get a tow truck and lucas was upset because he could have gotten me one in 30 mins or less and that's the Customer care you don't see anymore pshh who needs progressive when you've got Service Street!!!!

Nov 20, 2024

Hidden gem for state inspection. Will definitely be back and highly recommend this place for anyone wanting to get their state inspection done.

Nov 20, 2024

Outstanding customer service! Sandy was Super friendly and professional. Highly recommended!

Nov 06, 2024

Lucas is the man! He always gives great customer service!

Oct 27, 2024

I went here to get my state inspection. Very swift process, 20mins or so and done! The lady and the gentleman at the front desk are very welcoming. They have a small waiting room but are sufficient and comfortable. I think I will come back for some service if needed. Thank you!

Oct 27, 2024

Top-notch service and will definitely come back!

Sep 27, 2024

No transparency, delay on getting things done, lied about my engine being the problem, my check engine light came on after they were done working on it, loose pieces were found from my car, a massive oil spill was found underneath my car when my car never leaked, charged me $800 for a diagnostic/labor, and still didn't fix anything. I feel like they made my car worse

Sep 27, 2024

Sandy was fantastic, informative, fair with quote, and discussed potential options to fit my budget. She gave great advice for the state of my car and explained everything in an understanding way, and gave very fair quotes, this is a great place to come to regularly.

Jul 27, 2024

Got my car inspection done here. Great Service, fast and professional.

Jul 27, 2024

Had a great experience with their car inspection

Jul 27, 2024

I've been a customer here for four years, but I will never return. In the past I came to get my coils and starter replaced, and the old company overcharged me for the wrong parts, causing more issues. When I complained, the owner and supervisor gave me five free oil changes. Today, they claimed there was no record of my issue and refused to honor the free oil change. I shouldn't have to argue to receive what was promised. This place lacks integrity. Don't waste your time or money here.

Jul 27, 2024

Went In for a state inspection and had no issues. The service was fast and making an appointment over the phone was easy.

Jun 27, 2024

The staff that I encountered at the counter and on the phone today were nothing short of incompetent. I called in asking what the current wait for an oil change is. I was told that he didn't know because they only have 2 bays used for oil changes, and they are both occupied. I told him I understood and then asked if he could estimate the wait. He then said he wasn't sure but that I could go online to schedule a time that best fits my availability. I told him I'm available now since I'm coming from work and they are on my way home. He said well one car has a wheel lock that the techs nor customer has and not sure when they will get one. The other bay is waiting on a filter to complete an oil change. (why would you start an oil change before making sure you have what is needed to complete it?)I then suggest that while they are waiting for parts to come in, can they do a quick oil change. He then says no because they are waiting for parts. I arrive at the location and let the guy know I was the gentleman that just called. He tells me it will be about an hour wait while they wait on parts. I replied that it is very possible to complete another oil change in half that time. He then says he needs to ask the techs. While I'm waiting due him to return, another associate comes to the desk and asks if I've been helped. I respond "not really". I tell him I would like an oil change. He asks, would you like to leave it? (In my mind I'm like, for an oil change?) If not I can schedule you for tomorrow. I said unfortunately I won't be able to come back tomorrow nor will I be able to leave it here. He said that it would be at least 20 minutes before they can finish one car and that it would rage 45 minutes to do my oil change. I am him why would it take that long, I just wanted a simple oil change. He says because we have to run digital inspection. I told him I don't care for the inspection, especially since it's only used as an uncharge tactic. He said unfortunately it's policy. I try one last time and ask "even if I decline the inspection"? He did we have to. In my mind, any business who cares to make money wouldn't turn away business while at a stand still for for being properly stocked or prepared. I've been patronizing this location for over 10 years even back when they were called Driver's Auto. It has definitely fallen off.

Jun 27, 2024

Brought my car in they found a problem with the front suspension. Ok 1200 later I go back and in the process they had damaged an abs sensor. They promised to fix it so ok. They failed to fix it and then they became incredibly rude. 4 times they promised to call me back and never once did. Even the manager said I will call you back before 5 and never called. Trust them with your car at your own peril.

Jun 27, 2024

Came in for a state inspection. I was in and out. Great customer service!

Jun 27, 2024

It was very fast and efficient.

Jun 27, 2024

We would trust the Employees of this car repair shop!!! Will always return as long as Oscar and Lucas are there.

May 27, 2024

Brought the car in for overheating. They replaced my brakes and didn't even bother to check the fluids. Now my car is ruined because they let me drive off the lot without any coolant. I just finished paying off $2,300 for new brakes. And these clowns wanted another $1700 on top of it to MAYBE fix the damage caused by the overheating. That's right, they couldn't even assure me that after I dumped ANOTHER $1700 that it would fix it. Absolutely the worst shop I have ever been to. I'd say that they were a scam, but that would imply some level of competence that I just don't think these guys have.

May 27, 2024

I was a good experience

May 27, 2024

Mike is a friendly guy. I do believe prices are too high. I’m getting a second opinion.

May 27, 2024

Quick easy and great service. Got my inspection done within minutes and even helped out with letting me know a technical issue I was having with a component of my vehicle. Recommend bringing your car here for service.

Apr 27, 2024

100/100 recommend to an state inspection, specifically this place at Briar Forest

Apr 27, 2024

I was completely impressed with their professionalism and great customer service. I came to this location Service Street for a vehicle inspection and I was in and out. Will definitely come back! The ambiance here is inviting and comfortable. Thank you again Oscar and Carson for the great work.

Apr 27, 2024

Fast and reliable💯

Apr 27, 2024

Got my car inspection here! They're super friendly and efficient, and I was in and out within 20 minutes. Facility and waiting room is also very clean. Greatly recommended!

Apr 27, 2024

Great and reliable service

Apr 27, 2024

I recently visited Service Street Auto Repair for my state inspection, and I was thoroughly impressed with their service. Not only were they efficient and thorough with the inspection process, but the staff members were incredibly friendly and accommodating. They took the time to explain any issues they found and provided options for resolving them. Overall, it was a pleasant experience, and I would highly recommend Service Street Auto Repair for anyone in need of automotive services 🙂

Apr 27, 2024

It was really good

Apr 27, 2024

Ladies, do not go here . If I could give it -10 stars I would . If you do not know much about vehicles and do not have male figure to accompany you , I repeat do not go here . I just moved to Houston from Arkansas . I took my vehicle there to get the check engine line checked on . They said they found the issue, had my car 3-4 days and it was a $600 . I get my car back , the check engine light cut back on 10 min after me driving it . I took it back and they said “different” codes popped back on this time . I sent alll the information to my dad and looked at the previous invoice and compared it to the new one , and said they were trying to screw me . …a week later my alternator went out . The mechanic I’m working with said , they should have been able to pick up a bad alternator when they evaluated my vehicle . $600 gone down the drain . ….not to mention the customer service and communication here was horrible . I don’t normally do reviews so for me to taking my time out write this out , let’s me know I’m pissed . DO NOT GO HERE !!

Apr 27, 2024

Super fast and the guy’s were super nice 👍

Apr 27, 2024

This place just opened right by my house so I decided to stop by for my car's inspection. The staffs are very friendly, the service is quick, the spot is clean and neat. 10/10

Apr 27, 2024

Walked in for a state inspection was fast and easy glad I walked in