West Kearny Mesa Automotive & Transmission

Nov 15, 2024

Very quick and professional. I got a transmission malfunction light on after my battery died and had issues driving; they were able to figure out what happened and fix it the same day for a very reasonable price (which they were upfront about, no hidden costs). Definitely feel like I can trust them and would recommend! Thx!

Nov 12, 2024

Joe and Christian were really nice, and I appreciated the shuttle rides to and from home. But the quote to get my car fixed was up to double compared to the quotes I received from other shops. Went with a different shop.

Oct 29, 2024

Thank you regarding addressing the issue of my car.

Oct 19, 2024

Clean, professional and timely.

Oct 19, 2024

Joseph was very complete and concise with his explanation of the diagnostic report concerning my 2000 Toyota Camry LE V6 engine. My concern was engine stumbling and stalling after start up,and then once running barely any power transfer to drive wheels. This engine only has 152,000 miles on it ,only two owners before me and they were in same family so I have history of car and West Automotive Kearny Mesa assured me that the diagnostic tools they used show no engine damage just some oil leaks and oxygen sensors and externals to the engine just needed replacement. Upon further inspection I was informed of issues I didn't know I had with this Camry. So I highly recommend paying for the full inspection even if you know what work you need done. They won't try to wrangle you into more work,just inform you of possible issues with your car down the road. You can trust West Automotive Kearny Mesa. And to top it off the owner answers his emails immediately . Brian himself was ready to help with any problem I had. Much Respect. Kevin O Johnson

Sep 19, 2024

Always professional, keep us informed, work completed as promised.

Sep 19, 2024

Quick, professional, reasonable, good service, liked courtesy shuttle, job was complete in a timely manner.

Sep 19, 2024

Well managed team of experts. I was impressed with the quality of their service performed on my Jeep Rubicon. This being said, I have my Ford F150 4x4 starting a new service today. These guys are great!

Aug 19, 2024

Great service and good communication.

Aug 19, 2024

love the customer service and how easy it was to get my car taken car of

Jul 19, 2024

Great communication, transparent and fair pricing, quick turn around! Would definitely recommend!

Jun 19, 2024

Apparently if you have a scheduled appt. for an oil change and are physically there and "on-time", cars dropped off the night before are technically ahead of you and it's "first come, first serve"...? Good Grief

Jun 19, 2024

I appreciated the ride home and back to the shop. I believe the work was done well and timely. Thank you.

May 19, 2024

Great service. Car problem fixed. My wife was very satisfied on repair done on her car.

May 19, 2024

After getting a brake job by someone else,and when I was not happy I was treated as if ,hey you paid now move on,Went to kearny mesa auto and Did a brake job a year later,and was very satisfied, they kept me informed and said any problem come back. I have no problems 😊

May 19, 2024

I called to get a Smog Test for my car, same day, and they were happy to set me up with one! Service was fast, everything was explained to me clearly, and the team was very friendly!

May 19, 2024

The front counter staff were helpful and kept me informed. Answered any and all questions . PRovided courtesy shuttle service to and from the location n my home. Would recommend this establishment to friends and family.

Apr 19, 2024

Joseph was amazing! He scheduled me immediately and was very informative about my repairs and cost estimate. The courtesy ride was much appreciated.

Apr 19, 2024

Quick and professional care with vehicle. Very satisfied, and would definitely recommend.

Apr 19, 2024

extremely professional and it just makes you feel good they did a beautiful job and I'm just very grateful if ever I need to I will always go to Western Kearny Mesa Automotive and transmission and thank you guys so much

Mar 19, 2024

Everyone was super helpful and kind. They did everything they could to get me the best price for my repair. They explained the repair to me and also gave me some tips to keep an eye on the issue in the future.

Mar 19, 2024

Great Service! Joseph and his team were very personable and worked with us on a difficult situation with us being out of towners! Daniel Eastburn

Mar 19, 2024

Great and efficient service. Joseph is awesome!

Mar 19, 2024

Great people and a very nice facility. The free ride there and back was unexpected, extremely convenient and very pleasant. I, reluctantly, knocked one star off the rating because Joseph agreed to check and repair a problem with the wind deflection panel under the front, right fender but it was not repaired and it was not mentioned when I picked up my car. I should have checked it before I left but it was late and I wanted to beat the traffic so it is partly my fault. Next time I'll be sure that everything is written down before I leave. Bottom line; I have two hybrids and I will be using this organization to take care of both of them. I will be back.

Mar 19, 2024

I can’t sing enough praises about our hybrid van service!! The customer service is top notch!! From the front guys Joseph and Brandon to our driver Nick, everyone made us feel like VIPs and our car service was fantastic!! If I could give 10 stars I would. Previously we had been going to our dealership for hybrid repairs and have dealt with quite rude and abrupt customer service. Our van would be stuck at the dealership leaving us without our family car at times, and we would have to rent another van on our dime. At West Kearny Mesa Auto they ensured we would get our van at the end of the day which we did and they even installed my 5 year old daughter’s car seat in their shuttle and brought us back and forth to the Auto center!! We have become customers for life!!

Mar 19, 2024

Very courteous staff and smog certification quickly done.

Mar 19, 2024

Very satisfied in how professional the team was! I'll definitely refer my friends and family to your shop.

Feb 19, 2024

Excellent service, mechanics and front desk, Joseph is the best.

Feb 19, 2024

For years I have seen the commercials and listened to the radio show on Saturday mornings. When my regular shop(s) let me down I felt like I could trust these guys so I gave them a shot. I was so pleased with their service and the price I wanted to do jump in the air happy dance! This is my new shop.

Feb 19, 2024

Great and trusted place to take your Mercedes for service.The staff is friendly and knowledgeable.

Feb 19, 2024

They were awesome genuinely trying to help you fix your car on time and done when they said that it's going to be done

Feb 19, 2024

Visited this location a couple days ago and this is my review: **This was my second visit to this location and both times my vehicle was kept all day for basic services (8am-445pm).** Service - Very poor! Made an appointment for a basic oil change and the service tech told me to drop my vehicle off at 830am. When I arrived they were not busy and had maybe 2 vehicles in the garage and barely any in the parking lot. Didn’t pickup my vehicle until 445pm (8+hrs) and I had to call myself. Normal service time for an oil change is approximately 2.5hrs, and the service manager even confirmed this. When I arrived, again same situation…. Only 2 vehicles in the garage and almost an empty parking lot. There was traffic on the freeway so I drive slower than usual home. The next morning, I drove into work on the freeway at regular speed 65-70mph and my vehicle was shaking. I drove it a second time later that day and the shaking was constant in the front and rear of the vehicle. I called a Joseph (Service Manager) and he said if I bring it back for an inspection I’d have to leave my vehicle all day again. I told him I’m not doing that 2 days in a row that I have work to do and my vehicle was not driving like this before their service. I told him that I wanted to speak to the supervisor and he denied my request saying he was the manager. I told him I’d like to speak to the supervisor above him and he evaded my request trying to bargain with me. I took my vehicle back for an inspection that day and it took them surprisingly 3hrs to assess my vehicle. Joseph, called who he thought was my supervisor but was actually the coordinator for automotive accounts and explained to him the situation before calling me back. Joseph then called me to let me know there status of my vehicle and he told me the tires were to blame and they don’t do tires at their shop. I asked why did you rotate them? And I got no response and he continued to blame the tires for the issue saying they were out of balance or old. I explained to him I recently replaced all 4 tires a few months ago. The next day I returned to my tire shop to find out that Joseph didn’t know how to read the tires and in fact they were brand new tires. And his technicians knocked my vehicle out of balance with the rotation of the tires. In conclusion, I will not be returning here for any services and I hope you won’t either. They are telling customers they need to leave their vehicles all day so it gives them the convenience to pick and complete the higher ticket services leaving the lower budget services towards the end of the day. I checked the better business website and this location has been in business for 9yrs and the company is under a sole proprietorship which means they are pocketing all the profits.