Westgate High Tech Auto Care

Dec 05, 2024

Amazing service I’d say it’s the best place to go to very friendly and helpful staff

Dec 05, 2024

The staff is very friendly and knowledgeable, I had a front end alignment and 4 tires mounted and balanced the job wsa done right at reasonable prices,

Dec 03, 2024

Never been so disappointed. I have been in the auto industry for over 40 years and had a lot of mechanical work done by the previous owner. I recently had, what I thought was a battery issue, after replacing the battery a year ago. I stopped in a specifically asked to have the battery replaced. Received a call that a battery and an overall diagnosis would be $518. First, I didn't ask for an overall diagnosis, fluids, suspension, etc as this was done a month ago during my oil change. Oddly enough, none of the items listed from their diag weren't on the one a month ago. But I did get to pay $65 for a daig that I didn't need nor ask for. I also didn't need a factory battery at $274 when NAPA, O'Reilly, Autozone or any other would work and save me money. Then a week later, I attempt to start the truck and the same issue is still there. Obviously I paid for a diag that wasn't done nor was a test done on the battery to verify that it was bad. Won't be back.

Nov 23, 2024

Great people super friendly was fair priced 10/10 over all experience

Nov 23, 2024

I would not take my vehicle to anybody else as I trust everybody at Westgate high tech

Nov 23, 2024

Nikki is always the best. Great customer service!! Thank you

Nov 16, 2024

Absolutely fantastic! Always able to fit us in. Does great work and doesnt up-charge for things we dont need. Would recommend to anyone looking for a good shop.

Nov 16, 2024

Nikki was great, got me right in, diagnosed and fixed with in a few hours!! Outstanding service and great communication.

Nov 07, 2024

I moved to Omaha in June of this year. I was needing an oil change and my brakes checked. I took my car to brakes plus. I sat there for three hours just to get an oil change. They told me a part needed fixed for $300. I got a second opinion at Westgate High Tech Auto Care. They provided me with an Uber home and back once my cat was finished. A thorough review of all aspects of my car was given and everything was fine. I will continue getting my services here. Great place, with great people. Nikki is phenomenal!!!!

Nov 07, 2024

I needed my car looked at...and they were going to close in 15 min...Mike looked at it told me to be there in the morning at 8 am...I was ..it was fixed in 10 min...the heat shield lost a bolt...Nikki was my 1st contact by phone...she was the best!.. I had a 10 experience at this High Tech Auto Care...and will be returning!!! I have already told 3 people who took the phone number.... Kathleen Clement 😁oh little Falkor the dog liked me too...

Nov 07, 2024

Nikki was a lifesaver! She took my car to their other location to speed up the process. The evaluation of the used car gave me all the info I needed to make a decision.

Nov 07, 2024

Nikki was extremely helpful and made sure I was taken care of. Extremely happy with work that the shop did to my Audi A3 TDI

Nov 07, 2024

Nikki was very helpful and efficient with the oil change! And the dog was adorable.

Nov 07, 2024

Westgate was above and beyond! They made our transmission nightmare so much more bearable. They were detailed and the communication was outstanding. They answered my many questions and made me feel reassured every step. Nikki was awesome and gave outstanding customer service. I will bring our cars here anytime we have issues! I highly recommend Westgate High Tech!

Nov 07, 2024

I was from out-of-town and stopped at Westgate with a tire problem. Nikki was wonderful and took care of my issue immediately. If I'm in town and need a car repair of any kind, I will definitely stop at Westgate High Tech Auto Care again!

Nov 07, 2024

Nikki was great! Amazing customer service and so extremely helpful!!

Nov 07, 2024

Unfortunately I would not recommend. I have waited 2 weeks to even write this. I took my Audi there end of July, got my rear suspension and front PS axel and tie rods replaced, as well as brakes and a sensor. Within 24 hours of picking it up it was back in because I could hear metal on metal noise in front end, they took it back stated it was bolt to a bushing in my rack n pinion, the gentleman said when the car was up on lift they put the bolt in and when they lowered it to ground the bolt wasn’t tightened correctly and it bent , they stated they corrected the issues, and also concerned that my brakes were squeaky. One week after that it started making more noises, took it back again, they stated it was my upper tie rods this time but it was from the strain of putting lowers on and not realizing it was bad to and they will “cover” the cost. I said ok, got my car back for a few days and the same metal on metal, took it in and they stated it was body noise and maybe have a body shop look at it, I did disagree but I let it go. Then the same evening of picking my car up i opened my car door and my radiator fans turned on, thought that was odd, and next morning called and stated to them what it was doing along with the same metal on metal noise. Took my car BACK in and they stated my radiator module was bad and first quoted me 7k to replace, then few hours later it was 2800, I told Nikki I just didn’t have the money for that at this time, but very odd how it went bad, also they left something just hanging in front of my radiator didn’t reattach it. I also noticed the PS bumper was broke, the clips completely broke but it was tucked in to look like it was fine. I told Nikki this the next day and she said we will look at it, never said anything else about it. Here we are about the 5th time of them having my car but had to wait a week because I never got a text back from my first text nor a return call, again for the metal on metal noise, called me a few hours later said it’s ready to be picked up, it was just a bolt in the bushing of rack n pinion, hmm, I confronted her that this is the 3rd time that same bolt has been loose obviously when the messed it up, and admitted to me they did that it’s not correct. She said yes it is I promise it’s good. Not even 6 hours later sent a text stating the noise is back. Took it in the very next day and now it’s the other sides tie rods and axel, I asked her how are they just seeing this and had my car just a few days ago and it was the bolt? She said things just go bad. Well not in a day. She then said well we always recommend getting both sides done, this was not the case they sent a text with what needed done, I hit approve all and got it done. She said well I can have my boss reach out to you, still two weeks later and he has not. They also at the last time had to replace the PS axel that they just replaced in July, because it had gone bad already. Still don’t understand that. Also the last time I said hey brakes are making a death squeak still not sure if it’s the ones you just did or not, she stated she would have them look, they never said a thing. Still making the noise as well. I also requested papers on all work done, 3 times and she has never got me the papers. So bottom line is, they completely dropped the ball on my car, I have more wrong with it now then I did when they first touched it. Spent almost 5k and in a worse position then in the beginning . Also, still haven’t got the phone from the big boss, and it’s been over two weeks. It’s so disappointing you trust someone with one of your most expensive life investments and they won’t admit to their wrong doing, or correct their issues. Sorry for the long post, but wanted to be detailed so everyone could really understand what they are dealing with and also my experience and frustration.

Oct 07, 2024

Can’t recommend Westgate enough! Nikki and her whole team were great. My check engine light came on while driving across the country, and turned out to be a serious repair that needed to be completed before I continued my journey. Westgate got me in right away and got me back on the road ASAP! They were extremely accommodating, providing me with a loner car for the week and even helping me find a decent hotel! Great folks that you can trust.

Oct 07, 2024

Great friendly service

Oct 07, 2024

Nikki was super informative & cooperative the entire time when it came to my vehicle. Not the mention that the little guy was the sweetest little bugger I've seen in a while. Even if he's a bit nap happy. 10/10 would recommend

Oct 07, 2024

Overall experience was great. Diagnosis of my cars problem was accurate and was fixed quickly. They kept me up to date on the progress of my repair and followed up afterwards to be sure my car was working properly. I would highly recommend Westgate High Tech Auto particularly for service on German made autos.

Oct 07, 2024

These mechanics are the best. They fixed my car in very timely manner. They told me exactly what was needed and that is what I received. Also, Nikki, is great gal and very helpful to customers. and I will go back!!

Oct 07, 2024

Vince is amazing, the staff is great and EXTREMELY thorough. I absolutely love them. They never take advantage of their customers. Very honest and straightforward.

Sep 07, 2024

Friendly people to deal with. Got my truck in and fixed fairly quickly and at a reasonable price.

Sep 07, 2024

Highly recommend. Nikki and the rest of the team were very friendly, quick to respond, and able to get my car in right away. A week after having my alternator replaced I began to experience similar issues and again reached out to the team. They got my car in right away, found the source of the issue, and worked with me on pricing. I couldn’t have asked for a better experience.

Sep 07, 2024

We had our son's car serviced here multiple times- Westgate has always given an honest diagnostic on an old Bonneville. I came in today to discuss the salvage of the Bonneville, and Nikki was so wonderful! She explained the process, next steps, and also stepped in to assist with communicating with the company that is taking the car. This was an unexpected situation, to take and now replace the vehicle, but Nikki and her team took over and reassured me of how they would help with the next part of the process. Westgate offers diagnostic testing on any new-pending purchases, so I am able to bring any vehicles I am thinking of purchasing to them to look over! This company and team has put my worries to rest about feeling so unsure about the purchase of a new vehicle and not understanding what I was buying. I heavily recommend Nikki and her crew, especially due to their wonderful customer service!

Sep 07, 2024

Took my car to Westgate. The normal diagnostic price is $71. They called me and said they needed to dig deeper and it would cost $280. This would not go towards the repair. They diagnosed my car saying it needed $2800 worth of work. I took it to get a second opinion and they said that wasn’t the problem and they charged $600 to fix what was wrong. My car is now running just fine. I will never take a car there again. In response to your post, I spoke in detail with the large dealer I purchased my auto from. They showed me the codes and said it was not the issue you stated. They corrected the problem and charged $99 for the diagnosis work that went to the cost of the repairs. I understand you are a small business. You quadrupled the price of the diagnostic test and it doesn’t go towards your repair. Even when you quoted me a price of $2800? Since your diagnostics were inaccurate, according to mechanics who strictly work on these type of vehicles, I simply asked for a partial refund for the up charge for the difference in “basic” diagnostics testing and “digging deeper”. My question is, why doesnt your diagnostics cover everything and you charge one price? You always send coupons in the mail. You could have simply honored my request but because I had to go back and forth with you to try to get you to understand my perspective, I told you I would never return. My daughter just had her car worked on a couple of weeks ago. How do I trust you did the right thing by her? We have 5 cars in our family. We’d been going to this location for years with the previous owner. We never had an issue. My experience is my experience and it was not a good one. We can debate it from now to eternity and it will never change MY experience as a consumer!

Aug 07, 2024

Amazing customer service! Nikki and Jarrod are great.

Aug 07, 2024

Had great a experience at Westgate. They offered a loaner and fixed my AC for a fantastic price. The whole process of working with Westgate was easy and friendly.

Aug 07, 2024

I got a bunch of maintenance done on my car and they got me in and out. A week later it seemed like one of my new tires wasnt holding air and they got me back in right away and fixed it no charge to me. Super good shop.

Aug 07, 2024

They always get me in quick and solve the issue! Much appreciated!!

Aug 07, 2024

They were quick to look at it and get it fixed. You know they are doing the inspection because they provide pictures with the inspection of everything they inspect.