Wheel Works

Oct 23, 2024

Do not bring your vehicle here. The older asain guy tries to talk you into getting more services done for extra costs that aren't necessary. They messed up my car and I have proof. They quoted me to fix what they damaged. They guy wouldn't let me get a word in to explain that my car wasn't broken when I brought it in. He was being defensive and extra. He kept referring that I brought it in like this. I called him out on a few things that didn't make sense, and he was making assumptions that I had brought the vehicle in like this.

Oct 23, 2024

i really appreciate that they got the work done cheap and same day

Oct 16, 2024

Great to work with and very professional and detail oriented …

Oct 13, 2024

Had my brakes inspected and was able to get quote and good advice on what to do next. Very friendly, professional and respectful staff. Only wish had bathroom😁

Oct 13, 2024

This Wheelworks location has very good customer service both at desk and mechanic wise. I would like to name Esgar(front desk) and Guillerimo(Mechanic) for excellent customer care and service.

Sep 13, 2024

Air pressure check

Sep 13, 2024

Shout-out to Mark and the gents working hard on a Saturday. If you're looking to book give them a call, it's faster. My TPMS indicator had been going on after I recently got my rear tires replaced at the Saratoga WW location. I had to go back the day after, to which they just refilled my tire gases and said if the indicator comes back on it's likely I will need a tire placement. That was odd because I had just replaced my tires at WW and my front tires were new ~within this year. I called today and Saratoga was full. Luckily the Kiely WW team had openings and I was so fortunate to get in. They did a full check and found that my tires were fine, and that my TPMS sensor was leaking. They fixed it all up and sent me well on my way before the end of the day. Shout-out to WW Kiely. I will be taking my Prius here from now on. Plus they have strong wifi and a larger parking lot than Saratoga.

Sep 13, 2024

The price is okay but service is so bad!!! I had an appointment before I dropped my car, six hours later I found out they are closed for the day. They could of called me let me know it would take longer but no call or text. I Was really expecting my car by the time frame they said it would be done.

Sep 13, 2024

They were open on Sunday, very nice, did not wait long, and repaired my tire in a timely manner.

Sep 13, 2024

Usually I take my 2018 Alfa Romeo Gulia to have an Oil Change done at the Alfa Romeo Dealership but I decided to try Wheel Works and that was the best decision. All the Technicians I encountered were Great. They explained everything. 🥰 . Wheel Works on Kiely Blvd in Santa Clara will be my reliable go to location for my Cars Oil Change from now on.

Sep 13, 2024

Very arrogant, unprofessional. Little to no understanding of how a car works. Poor customer service and no decency. I scheduled appointment and he tells me that his tech is not in today. Made no effort to reschedule me, tried to blame me it's my fault that I came 5 minutes early, eventhough he knows the tech is not going to be in the whole day.

Aug 13, 2024

David got my tire patched up nice & quick.

Aug 13, 2024

Decent base new tire prices but BAD service - 1) Elderly asian service advisor was courteous but the behavior of one other advisor/worker was VERY RUDE; 2) they gave FAKE bad diagnosis in wheel alignment testing (got it tested and fixed from from other specialist), 3) BAD turn-around time (took 4.5 hrs for just 2 tire change and wheel alignment test and battery test) 4) Bad advice given (just to make us fearful that something is wrong with car) just to be able to make money wanting us to get other recommended repairs done. I'd not recommend people this store (I'm never going back).

Aug 13, 2024

I normally go to my dealership, but last week when I went for maintenance service they told me it will take 5 hours to finish everything. I decided to go to Wheel Work which was across the street. The service was very quick as they mentioned while making appointment. The receptionist was very nice and gave all answer calmly while asked. I really recommend Wheel Work if you are looking for maintenance service for your vehicle. Thanks

Jun 13, 2024

By far the worst Wheel Works in the area. Everytime I visit this place I end up regretting it and finding better advice elsewhere. Would not recommend if you’re looking for a fair price.

Jun 13, 2024

DO NOT BOTHER WITH PURCHASING LIFETIME ALIGNMENT. I have been bringing my car here for many years and my car before that. No matter what you bring your car in for be prepared to leave it for 5 hours. Even with an appointment your car is not prioritized. All my car needed was alignment and I had to drop it off and be without my car for the day. They said it wasn't ready all up until 30 min before they finished it- at the end of 5 hours. The car sat for 4 and a half hours for a 15-30 min job. The report showed a 0.1 “improvement” in the alignment. Really guys? 6 months later I come back with another appointment - first appt of the day for alignment and tire rotation. Again they say 5 hours. So I said how about just the alignment? ( I am one of two cars at this point) They said it would be 2 hours. I reminded them it took 30 min last time and that last time there was only a minor adjustment. I said are you sure you cant get it done in less than 2 hours? He said it’s not possible. These guys do not prioritize you if you have lifetime alignment, there is no money in it for them anymore. They got theirs on the front end of that first alignment where I paid more- FOR NO REASON. Don’t fall for it and go some where that is more efficient with their time and values yours. BTW Went to the dealership for tire rotation (free lifetime rotation on my tires) and alignment and I didn't have an appointment and was done in 95 min. So… there is a significant discrepancy. This cost me $0. Figure it out Wheel Works!

Jun 13, 2024

Went for a simple oil change and was told I’m next. 6 hours later it’s still not done and I had to get them to release my vehicle without the work done. Waste of a day. I’ve been going here for several years but after this will try to avoid.

Apr 13, 2024

Over the years, I've gotten good service at Wheel Works, 350 Kiely Blvd., SJ, across from the Toyota dealership on Stevens Creek Blvd. Including today, when I stopped by to have my tire pressure checked before a long (for me!) drive. Guillermo Cabrera, who has helped me before, is always friendly and seems to enjoy being helpful. He told me that he has worked at this location for three years. Thank you, Guillermo and Wheel Works!

Apr 13, 2024

Rude for no good reason.

Apr 13, 2024

excellent transparent efficient service

Mar 13, 2024

Long, made my experience at the shop an amazing experience. He is very knowledgeable and experienced. They quickly detected the issues with my car. They showed and explained me what needed to be done, and in less than 2 hours my car was all ready. The customer service was exceptional and I couldn’t have asked for a better experience.

Mar 13, 2024

Very Customer service oriented. Thank you.

Feb 13, 2024

Great knowledgeable people.

Feb 13, 2024

I went in for nail in tire. They told me they it’s a nail in tire but to close to edge to repair so I need to replace tire. They called other stores and were able to get my tire replaced. Mark was very supportive and the other gentleman was very informative about my tire issue and they were able to fix my tire while I waited.

Feb 13, 2024

They addressed all my issues.

Feb 13, 2024

Very courteous service, knowledgeable, and explained everything.

Jan 13, 2024

Bad services and no public restroom the person who help me was long this some bad service really disappointed after coming to place over 10 years wow crazy if could would rate them zero

Jan 13, 2024

Everyone was super friendly and took care of my needs. I feel like they went above and beyond for me as there were some complications for my tire repair and they had to keep my car an extra day and then I couldn’t pick it up and they were able to make accommodations for me.

Jan 13, 2024

My service advisor Mark Ng was great. He explained the car and tire conditions in detail, and provided recommendations for the repairs. Great job, Mark, thank you.

Jan 13, 2024

They over charge me $120 for check my energy then rise to $220 it’s black mail and I changed to another small auto shop just oil change for $65 my suggestion is : don’t go unless ur rich

Dec 13, 2023

The customer service I received from Long was exceptional. He was very attentive and informative. I was very impressed with the turn around time with getting my vehicles checked in, serviced and out.

Dec 13, 2023

This location has always had GREAT customer service. Luong is awesome, and seems to like his job, making it a joy to do business here, because we know we're in capable hands. They're all kind, fast, and during Covid, we saw this location work through extremely dire circumstances - with only one worker - and still managed to execute great customer service. We've been going to this location well over 10 years; they fill our tires, repair our flats, and every one is always welcoming. This is one of MY favorite places to patronize, honestly due to the customer service. Thanks Wheel Works - don't lose these guys!!

Nov 13, 2023

Bad communication by mark, store manager, and overall bad experience

Nov 13, 2023

Fast and efficient crew. Came in for a vehicle inspection and they took care of that in a little less than half a day.

Nov 13, 2023

Mark the manager is honest and friendly, which is a rare combination in this business

Nov 13, 2023

Outstanding customer service! It was late afternoon Sunday 07/30/2023, my Tesla Y tire got nailed, manager Ng said bring it in. There were several customers both on the phone and in person, but they managed to get my tire diagnosis, patched it up quickly. Thank you Raul for an awesome job. I totally recommend this shop:D