Wheel Works

Nov 12, 2024

Very unprofessional discriminated for no reason. Wanted a new tire the person at the front desk didnt even want to come out and see the tire size. But helped all other customers.

Nov 10, 2024

Very satisfied with their work & their kind hospitality i send this to hieu & his workers Thank you ,Doreen

Nov 03, 2024

Very friendly, good service, overall 10/10 experience

Oct 27, 2024

Super fast, reliable, friendly store manager

Oct 17, 2024

1st time customer here, felt a genuine welcome when I went up Hieu at the front desk. His customer service is top notch. Definitely going to him with any issue I might have in the future.

Oct 17, 2024

First time back at this location in the 2 years that store manager, Heiu Leiu was away. Now that he’s back, the world is a much better place once more.

Oct 17, 2024

Best service here thanks to Hieu. Got oil change and it was finished fast and effective. Highly recommend to work w Hieu. Thanks again!!

Oct 17, 2024

Friendly and quick help with a flat. Hieu is the BEST, very very happy that he is back. Took good care of me, just like good times. My family will be coming back. 10 stars if I could.

Oct 17, 2024

Great customer service Hieu and Gary. He got me in and out quick and give the promotion for tires customer for life.

Oct 17, 2024

I came in to get my tire patched and I’m using a rental car from Uber that cost me over $430 a week when I got the car back I went to my other job and when I was done and got back in the car my tire pressure was down to 22 psi it dropped 15 psi in three hours unfortunately they were closed already so I waited till the next morning I’m calling over and over and no one answers the phone

Oct 17, 2024

I had a emergency last minute flat tire. The store was busy, I came the last minute before they closed, I'm happy Hieu took me in and fix My flat. Now, I feel confident and safe to go home. I I definitely come back and tell my friends about it.

Oct 17, 2024

Love this location! They listen well, give great advice and do absolutely complete work. There are various wheel works locations , Tully is number 1 for service and customer service. Ready times are damn near on point, you can see and feel that your car was taken care of. Close seconds is their Saratoga/ Prospect location . Reliable, Accountable, Responsible and treat you and your car with great respect

Sep 17, 2024

First time here and feel welcome and appreciated and happy great customer services.

Sep 17, 2024

Great customer service here. The manager Hieu is awesome. I bring my cars here for everything. Highly recommend you bring your car here

Sep 17, 2024

Great experience with the work crew at Tully Rd wheel works they really are concerned about you're needs they explain what's needed for you're vehicle an not pushy like some places.to determine when you can afford work to get done..

Sep 17, 2024

I take all my of vehicles to this shop and they never fail to give me a quality customer experience. Pricing is competitive and the employees always try to help me with finding the best prices for tires. My vehicles are always ready early or on time.

Aug 17, 2024

This place is the worst establishment I've ever had to use for installing tiers, they take forever a one hour job, and don't give you updates and the cancel appointments due lack of staffing, just bad services. I had to give it one ⭐ but in reality this place deserves "0" ⭐'s.

Aug 17, 2024

Dear Wheelwork Customer Service Team, We have been loyal customers of Wheelwork for many years, relying on your services for our family’s tire needs. However, I am writing to express my frustration with the service I received on August 8th, 2024, which has caused me to lose trust in your services. Here are the details of my experience: I scheduled an appointment for 2:00 PM for tire services on all four tires of my Infiniti EX-37, including balancing, rotation, and alignment. I arrived at the store early at 1:45 PM and checked in with the store manager, Hieu, providing him with the mileage details and the services needed. It was a warm welcome as Hieu had returned to the store after a few years. Unfortunately, I waited for more than two hours (from 1:45 PM to 4:10 PM) before my car was finally taken into the shop. After the technician, Khanh, began working on my vehicle, he reported to the manager that I needed to replace all four tires due to edge wear. I inspected the tires myself and found that they did not require replacement. The manager then attempted to sell me a new set of tires, but I declined. After failing to sell the tires, the manager played what I believe to be a "dirty trick" by loading another vehicle onto the alignment ramp (there is only one ramp for alignment in the shop). This vehicle had purchased a new set of tires, and as a result, my car did not receive the alignment service I had requested. I am particularly concerned because I have paid upfront for lifetime services on these tires. I do not understand why the store manager did not cooperate in providing the lifetime service I am entitled to. The technician, Khanh, proceeded with balancing and rotating the tires without performing the alignment. I noticed that he removed all four tires and piled them on top of each other for balancing. This raised concerns about whether he remembered the correct placement of the tires (front/rear/left/right) and whether the balancing was done properly. Additionally, he torqued three of the tires but forgot to torque the fourth one on the front right. I had to remind him to do so, which he did with an unhappy expression. I watched the process closely from the parking lot. When the manager returned my key, he provided various excuses and insisted that I did not need an alignment. I responded that I do, in fact, need it and arranged another appointment for alignment on August 13th, 2024. Despite this, I found out that the record for August 8th, 2024, was signed off as "DONE" without the alignment being performed. In the past, I have visited the Wheelwork shop at 2955 S. King Road, San Jose, CA 95121. On one occasion, a technician named Tony serviced my SUV and inflated all the tires to 47 lbs, which caused excessive wear in the center of the tire tread. This was unsafe for freeway driving at high speeds, especially in hot temperatures, and I had to replace all the tires. Since then, I began getting tire services at another store. I hope that your management team takes the time to review my concerns carefully. Thank you for your time and attention.

Aug 17, 2024

I went in for an oil change early in the morning and they said they will let me know when my car is ready. After almost 5-6 hours later, no updated was given. I had to call them and they tell me that they haven't even start on my car. Very dissapointed!

Aug 17, 2024

I've been going to this location for years my dad went here for many years as well. They always take care of me, never try to oversell and are honest. Glad to see you got Hieu back. Good decision

Aug 17, 2024

Im happy Hieu back. I always happy with him

Aug 17, 2024

Welcome hieu back I'm a loyalty customer for life.

Jul 17, 2024

Amazing customer service from Hieu! I’ve been going to this place for some time and when he left, the customer service went downhill . Now he’s returned, I will come back to this location . He’s such an amazing consultant . I will be bringing my Tesla when my tires are ready to be replaced .

Jul 17, 2024

Exceptional service from Hieu and his team! He really cares about his customers! Same day service!

Jul 17, 2024

Great customer service. Heiu is always so knowledgeable about the required services and he is always looking for the best price and that is reflected on the whole team. I'm glad he is back.

Jul 17, 2024

Hieu his great he knows what his doing he always take care of my car needs. Welcome back .

Jul 17, 2024

Hieu is a first class service manager!. He is very knowledgeable and helps out the customer at all times!

Jul 17, 2024

Hieu is super helpful and very knowledgeable.

Jul 17, 2024

I got 2 flat tires and one was falling of the rim when I drove to this Wheel Work shop. Hieu goes above and beyond to help me find the right tires for my custom rims and replaced all my tires on time as promised. I'm very satisfied with my new set of tires. Highly recommended!

Jul 17, 2024

I was send from another location store for warranty flat repair. They got done same day thanks

Jul 17, 2024

The guys at the front desk are great. Hieu ordered my tires on Friday, he is a really nice guy, very knowledgeable. I worked with Jonathon on Sunday for the installation, and received the same level of great service. These guys are top notch. The tire installation went flawless as well.

Jul 17, 2024

This place really sucks, they should hire people that are capable of doing the work, have knowledge, good sense and sound judgment in practical matters.

Jun 17, 2024

Been coming here for 12 years! Hieu (pronounced Hugh) is back!!!! I love this Wheel Works!! Made my old car ride like new. Hieu Lieu keeps me coming back!