Wheel Works

Nov 11, 2024

Aquí encontré las llantas baratas a 110 nuevas y te haven descuento si haces la mano de obra en este lugar

Nov 11, 2024

Dependable and reliable service. Repeat customer.

Oct 28, 2024

Dishonest and inefficient service. I paid a lot for the alignment guarantee. At the paying time, they completed the service at a reasonable time. After that, they made it very hard to get the service guarantee done. I stopped by the store a few times and they rejected my service request because they said I didn't have an appointment. However, when I made appointment and got their confirmation, they still kept me waiting. I brought my car in at 9:00 AM for alignment, waited until 12:30 PM and the work was not started. Their excuse was that they were very busy. What is the point of having appointment and they still don't want to commit to their confirmation? I feel like being scammed after paying high price for the the alignment guarantee.

Oct 18, 2024

I always bring my car to this location because they always provide great customer service.

Sep 18, 2024

I was taking my car for service to this place for years last time I spend 1200 dollars for many things after 3 months I noticed that my oil was low I went to the places I talked to a guy think his name is Soan I ask if they can check for me he refused to do, I went to a mechanic shop behind this place the mechanic told that I was low I went back to wheel works to talk Soan and I left my car there for 2 day and they didn't have time to check it I took my car and went to a different place .... I hope Mike was there he is very helpful.

Aug 18, 2024

Made the appointment online. They let me know that my car needed a repair and was able to get it done within a few hours. Friendly service and didn't feel pressured to complete all the recommended maintenance services.

Aug 18, 2024

This location was perfect for me in the morning when I noticed my tire had a nail and the air was low. Hoping they would help me (obviously charge me) and unfortunately upon arrival was immediately turned away because I didn’t have an appointment. Well based on previous reviews doesn’t matter if you schedule an appointment because they don’t help on the appointment time either. It’s not an office gentleman of Wheel Works, it’s a tire shop. Emergencies happen and a decent individual would be willing to help a walk in, it’s not like the services are going to be free. Hope this changes in the future.

Jul 18, 2024

Alex the Og. He’s the man! Always a good experience.

Jul 18, 2024

I feel we can trust WheelWorks. They let us know when things do NOT need to be repaired, and have done exceptional work on my old Highlander. They are responsive, friendly and I've appreciated how they care for my car. Mike is always helpful up front. Thank you!

Jul 18, 2024

Very professional n polite. Store was very clean and the wait wasn't bad for not having an appointment. Alex I belive, explained to me the service aswell as the invoice to me in detail. I highly recommend this wheel works n will definitely be coming back

Jul 18, 2024

Will definitely come back☀️

Jun 18, 2024

Excellent front support, Mike and the other gentleman were great. Great communication and they squeezed me in for an alignment. The price was excellent and they performed a great service and provided a detailed report. I will be back for all my service needs.

Jun 18, 2024

Alex is the man. Honest and true to his word. Highly recommend coming here!

Jun 18, 2024

Small place but great staff. The was low on sure and quickly accommodated me to fill it.

May 18, 2024

Don't come here unless you are a willing sucker. My wife liked this place because there is no line. The reason is obvious. Mike there quoted $500 for changing 4 spark plugs. I asked why that much? He said his shop takes 3 hours to change 4 spark plugs. The bill turned out to be $504.72, of which $324 was for labor and $180.72 for 4 spark plugs. I confronted Mike that a few Youtube DIY says it takes 40 minutes for my made and model, and many sites said that a skill mechanics takes 30 minutes. Their expert mechanic would take 3 hours? Now, Mike changed his time, and said that his mechanics spent hour and a half changing my spark plugs. He gave me a $50 discount. I asked him how much his shop charges per hour. He said he did not know. He had to ask someone else. I telephoned later and asked the same question and he still did not know. Those same 4(four) 97506 spark plugs sell for $54.94 at Amazon and $60 at Walmart. That is a mark up of almost 4 times. Fair mark up? If the labor quote was for 3 hours and they did it over one and a half hours what would a fair resolution? Three hours was a lie! A1 Auto in Fremont quoted $262 for spark plus and labor. I had to pay Wheelworks $454. I heard that they match other peoples' prices, may be just for tires. No, they did not on this service. Was that good value? Vung Tau charges half as much as Wheelworks. Even Fremont BMW charges much less. Predatory pricing and very poor value for your money. They charged me $324 for 30 minutes of actual work and marked up their parks close to 400%. You still want to come?

May 18, 2024

Get my tire job done as expected. I'll come back again.

May 18, 2024

I was able to get a same day tire purchase. They were busy, and still were great to work with. Thank you so much.

May 18, 2024

I’ve (my mom as well) been a customer of Tires Plus/Wheel Works for more than 10 years. Not only did they finish my car faster than estimated, Sean also reminded me that part of my service was under warranty. This resulted to a surprise savings. My car is running well. Thank you Tires Plus/Wheel Works!

Apr 18, 2024

Sales personnel were awesome.. Car was done quickly and efficiently. Very happy with service at this location

Apr 18, 2024

Super rude, the guy from the office. I asked for service, and the guy was like, "It is 5 pm. I close at 6 pm, try a different shop."

Apr 18, 2024

Good services

Apr 18, 2024

Good strong customer service. Awesome work!

Apr 18, 2024

I always feel welcomed and respected when I go into this location.

Apr 18, 2024

Mike helped me order my tires. Came in the next morning and had it installed and got a wheel alignment. Everything went good with no issues. Another gentleman that was in front was also very helpful. This is the only wheel works i goto!

Apr 18, 2024

No sirve la aplicación

Apr 18, 2024

They are always so friendly and helpful, whether it’s with an appointment or a walk in issue. We trust their recommendations and we are always treated well.

Apr 18, 2024

This location service is better than some other locations. The store manager is experience and doesn't give customers hard time. I have experienced bad customer service from some other location. This store manager gave me a fair price, not the best but acceptable for replacing all 4 tires. As far as the actual service on my car, they took one hour longer than they said, totally 3.5hrs instead of 2.5hrs. The manager was not present on the day of my car service.

Feb 18, 2024

Great customer service. Thanks Alex you're the best!😉

Feb 18, 2024

My car was fixed and back on the road in no time. Friendly customer service and follow up through the repair process and always keeping me on the loop. This was a great experience.

Feb 18, 2024

We can rely on them to do quality work to keep our cars running well.

Feb 18, 2024

fast and reliable. I highly rrcommend.

Jan 18, 2024

Every time I visit Wheel Works I leave a happy customer. Alex the manager is awesome and always makes sure that my needs are met with stellar customer service! Marcelino is an AMAZING technician and works magic underneath my car!! His skills and expertise are definitely an enormous asset to Wheel Works! Thank you Wheel Works for having such a great team to help me keep all my vehicles in the top notch condition and helping me diagnose and promptly fix any and every issue I’ve had to deal with. Because of the Stellar team at the Alum Rock location in San Jose I know I can depend on Wheel Works. I’m going to tell all my friends where they should go to get the best service in town!!

Jan 18, 2024

First of all, NO SURPRISES. Never ever have I had a surprise there. Smooth and fast. Mike H. is a professional and ensured the work was done in a timely manner.